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Keranique

Cosmetics and Toiletries
  • 4 ISSUES RESOLVED
  • 1052 TOTAL REVIEWS
  • $550K CLAIMED LOSSES
  • $2K AVERAGE LOSS
1.5
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
  • Time wasting 3
  • Possible to cancel account over phone 3
  • Disgusting trickery 3
  • Disgusting 3
  • Was able to cancel and get refund 2

Customers don't like

  • Price11
  • Manipulative6
  • Reps dont listen5
  • Ripped me off4
  • Owe me my refund per guarantee4
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Sephora

Cosmetics and Toiletries
  • 0 ISSUES RESOLVED
  • 112 TOTAL REVIEWS
  • $7.6K CLAIMED LOSSES
  • $346 AVERAGE LOSS
2.0
Customer service
Website
Staff
Exchange, Refund and Cancellation Policy
  • Variety of products 3
  • Range of products 3
  • Variety 1
  • Rewards program 1
  • Rachel 1

Customers don't like

  • Poor customer service4
  • False advertising4
  • Service3
  • Rude customer service1
  • No digital security1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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