PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Whirlpool and Kenmore as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Whirlpool
Kenmore

Whirlpool and Kenmore Overview

Total reviews
1348
185
Company responses
0
0
Issues resolved
12
0

Whirlpool and Kenmore Consumer Ratings

Rank
408 out of 1794 in Appliances and Electronics category
442 out of 1794 in Appliances and Electronics category
Product or Service Quality
339 in category
360 in category
Customer service
256 in category
306 in category
Warranty
259 in category
316 in category
Price Affordability
323 in category
408 in category

Whirlpool and Kenmore Rating Details

Product or Service Quality
1.2 (369 reviews)
1.1 (80 reviews)
Reviewer's quote

My washing Machine is not working and I called many times on whirlpool customer service, but I am not getting response from whirlpooll. I am Fed up with Whirlpool..

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...This morning (May 25), I got an email saying that they have to "delay the order due to a change in product availability". This email has no return email address or phone number. What is wrong with this screwball company??..

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Customer service
1.3 (341 reviews)
1.2 (82 reviews)
Reviewer's quote

My refrigerator is not working for the past 4 months and we have been following up with the customer service since then. But unfortunately we have not received any positive response yet. Sometime in the month of March'2020 one of your technicians visited and fixed something but after a day...

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...This is not good customer service. Every time I call I get someone in India who I can barely understand. I wasn't offered a discount for my inconvenience...

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Warranty
1.4 (310 reviews)
1.1 (67 reviews)
Reviewer's quote

Couldn't get ahold of anybody it was a big run around right from the store to whirlpool I had everything I needed why is my hot water heater was still under warranty it's less than 5 years old had problems with the last 6 months I still would appreciate if someone give me a call back on it..

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...28102310) on January 28, 2015 and a 5-year extended warranty. We discovered some extensive rusting and paint peeling inside the washer (see picture). Both Sears and Kenmore had the same response: Sorry...

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Price Affordability
2.2 (287 reviews)
1.8 (69 reviews)
Reviewer's quote

...in my opinion, and I have had many washing machines with sensing at different price points, there is no sensing feature on this model even though it indicates it on control panel. Water savings = zero. Sensing ability = zero...

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...fridge so that the fuse itself could not be replaced and the entire control board needs to be replaced, which is $460 just for the board!! That is half the price of the fridge - not including the installation! Six years this fridge lasted - 6 years! Kenmore and sears should be ashamed at peddling this garbage to their...

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Whirlpool and Kenmore Pros and Cons

Pros
  • I will never buy whirlpool appliance
  • Design
  • Quality look
  • If i could give them a zero i would
  • Easy to purchase
  • Service technician
Cons
  • Unhelpful customer service
  • Customer service
  • Shabby product
  • Do not value customers
  • Cheap quality
  • Poor customer service

Whirlpool and Kenmore Most Positive Reviews

Top rated reviews
5

We bought a new Whirlpool over frange microwave from Lowes. After about two years of light use, it quit heating. Th...

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5

Hello all,
We brought the Kenmore refrigerator on 09/02/12
Model 795.72063.112
Serie no. 207KR01790
$3,801.87 + $873,74 on 1...

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5

When the pump stopped working on our 28 year old Whirlpool washer, we purchased a new Whirlpool washer & dryer on...

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4.8

Let me start off by saying, I would like to know where did all the very unsatified consumers purchase their appliances,...

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Whirlpool and Kenmore Most Critical Reviews

Lowest rated reviews
1

I purchased a Whirlpool washing machine this June. Within 6 weeks it was broken. The company told me that the soonest...

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1

I bought a Kenmore Top-Loading washer (1102011310) 13 months ago. One month past its warranty, it began malfunctioning....

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1

the ice maker was such a piece of junk they had to redesign it but did not RECALL it so they would not have to pay for t...

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1

I am going through a nightmare trying to get installation of another water heater. I have been given the run around for...

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Whirlpool and Kenmore Latest Reviews

Recent published reviews
1

My refrigerator is only two years old and the deli tray frame has broken twice, also a bin on the door has broken twice...

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No votes

I bought this from sears jan 2019. The service technician said it was a main pcb and would cost over 600 to repair. Im...

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1

Couldn't get ahold of anybody it was a big run around right from the store to whirlpool I had everything I needed why...

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1

I nave NEVER heard from anyone at Kenmore. I did find a phone number by Googling for it and got in touch with them that...

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Whirlpool and Kenmore Products and Services

Most reviewed product and services
  • Whirlpool Washing Machine (320 reviews)
  • Whirlpool Refrigerator (287 reviews)
  • Whirlpool Dishwasher (75 reviews)
  • Kenmore Refrigerator (122 reviews)
  • Kenmore Washing Machine (67 reviews)
  • Kenmore Dishwasher (29 reviews)