PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kenmore and Whirlpool as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kenmore
Whirlpool

Kenmore and Whirlpool Overview

Total reviews 221 1518
Company responses 0 0
Issues resolved 0 15

Kenmore and Whirlpool Consumer Ratings

Rank
485 out of 1847 in Appliances and Electronics category
445 out of 1847 in Appliances and Electronics category
Customer service
321 in category
278 in category
Product or Service Quality
386 in category
375 in category
Value for money
394 in category
370 in category
Exchange, Refund and Cancellation Policy
326 in category
296 in category

Kenmore and Whirlpool Rating Details

Customer service
1.2 (104 reviews)
1.3 (428 reviews)
Reviewer's quote

...upset that Ive called the Sears Master Protection team and have schedule two separate appointment to hear from both that the rusted-through is a warranty service issue. Ive called extensively to the numbers above and have had no luck. Im writing to inform you that Im recording my formal complaint on the consumer...

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...Have tried for 3 days to get through to Whirlpool customer service on hold 4 different times for 30 plus minutes. Dont even know what is supposed to happen. Have broken freezer, lost food, and cannot get through to Whirlpool..

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Product or Service Quality
1.2 (102 reviews)
1.2 (456 reviews)
Reviewer's quote

Also, know to get a hold of someone through Sears customer service is ridiculous, was on the phone for over 8 hours hung up on, heard chickens because all these people from India, Mexico and where ever else work from home asked for a supervisor several times and I have never been contacted. Today...

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...After market customer service is the worst I've ever experienced. Going on one month without a working range..

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Value for money
1.3 (95 reviews)
1.4 (359 reviews)
Reviewer's quote

We purchased a new Kenmore Elite refrigerator 6 years ago and the fuse on the control board failed. Kenmore deigned the fridge so that the fuse itself could not be replaced and the entire control board needs to be replaced, which is $460 just for the board!! That is half the price of the fridge -...

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I want my money back, but all I got from customer service was the following: We are sorry to learn that you are dissatisfied with your AquaLift oven-cleaning feature. AquaLift Technology is an innovative cleaning solution that utilizes heat and water to release baked-on spills from the oven in less...

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Exchange, Refund and Cancellation Policy
1.1 (90 reviews)
1.3 (323 reviews)
Reviewer's quote

...And If I don't get my freezer next week I want a full refund. I have NEVER experienced any kind of service like this in my life..

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The customer service supervisor i spoke to after basically gave me the burden of proving it does not work well and will not do an exchange. After suggesting i go to a store and ask a sales rep to turn on the oven (same model number) as a comparison basis with mine the supervisor did not want to...

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Kenmore and Whirlpool Pros and Cons

Pros
  • If i could give them a zero i would
  • Easy to purchase
  • Product looks nice
  • I will never buy whirlpool appliance
  • Never will buy whirlpool again
  • Design
Cons
  • Do not value customers
  • Poor customer service
  • Cheap quality
  • Unhelpful customer service
  • Customer service
  • Quality of appliances

Kenmore and Whirlpool Most Positive Reviews

Top rated reviews
5

Hello all,
We brought the Kenmore refrigerator on 09/02/12
Model 795.72063.112
Serie no. 207KR01790
$3,801.87 + $873,74 on 1...

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5

We bought a new Whirlpool over frange microwave from Lowes. After about two years of light use, it quit heating. Th...

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4.8

Let me start off by saying, I would like to know where did all the very unsatified consumers purchase their appliances,...

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5

When the pump stopped working on our 28 year old Whirlpool washer, we purchased a new Whirlpool washer & dryer on...

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Kenmore and Whirlpool Most Critical Reviews

Lowest rated reviews
1

I bought a Kenmore Top-Loading washer (110201****) 13 months ago. One month past its warranty, it began malfunctioning....

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1

I purchased a Whirlpool washing machine this June. Within 6 weeks it was broken. The company told me that the soonest...

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1

I am going through a nightmare trying to get installation of another water heater. I have been given the run around for...

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1

the ice maker was such a piece of junk they had to redesign it but did not RECALL it so they would not have to pay for t...

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Kenmore and Whirlpool Latest Reviews

Recent published reviews
1.5

My fridge stopped working completely at 2 years old. I called to see if it was covered and was told I could have a...

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No votes

Still have not yet received the replacement bottom rack. I phoned whirlpool on Oct 15 th. I did receive the wheel base w...

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3

I have a Kenmore upright freezer (Model 253.22742) that I would like to use in my garage. Our garage never gets above...

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1

Whirlpool advertised "Made In USA." It's not.
Assembled in USA, using China manufactured parts.
After market customer serv...

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Kenmore and Whirlpool Products and Services

Most reviewed product and services
  • Kenmore Refrigerator (131 reviews)
  • Kenmore Washing Machine (68 reviews)
  • Kenmore Dishwasher (30 reviews)
  • Whirlpool Washing Machine (327 reviews)
  • Whirlpool Refrigerator (309 reviews)
  • Whirlpool Dishwasher (80 reviews)