PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kenmore and Whirlpool as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kenmore
Whirlpool

Kenmore and Whirlpool Overview

Total reviews
195
1395
Company responses
0
0
Issues resolved
0
13

Kenmore and Whirlpool Consumer Ratings

Rank
451 out of 1786 in Appliances and Electronics category
366 out of 1786 in Appliances and Electronics category
Customer service
311 in category
261 in category
Product or Service Quality
362 in category
344 in category
Value for money
364 in category
338 in category
Exchange, Refund and Cancellation Policy
299 in category
261 in category

Kenmore and Whirlpool Rating Details

Customer service
1.2 (87 reviews)
1.3 (361 reviews)
Reviewer's quote

...This is not good customer service. Every time I call I get someone in India who I can barely understand. I wasn't offered a discount for my inconvenience...

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...Every customer service rep told us something different. All of them told us incorrectly, that a new microwave would be coming inside of two weeks. That was two months ago...

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Product or Service Quality
1.1 (84 reviews)
1.2 (388 reviews)
Reviewer's quote

...I WILL NEVER BUY ANOTHER PRODUCT FROM KENMORE AND I WILL MAKE SURE THAT EVERYONE I KNOW IS AWARE OF YOUR POS COMPANY..

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...8 months, can you imagine? This company is a joke, the customer service is the worst in the world..

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Value for money
1.3 (83 reviews)
1.4 (300 reviews)
Reviewer's quote

We purchased a new Kenmore Elite refrigerator 6 years ago and the fuse on the control board failed. Kenmore deigned the fridge so that the fuse itself could not be replaced and the entire control board needs to be replaced, which is $460 just for the board!! That is half the price of the fridge -...

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On doing complaint the person came just taken money, told a lie and made fool. My complaint no was 9913. For service of fridge I have taken leave from office and waited for the mechanic, called again and again but no body turned up...

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Exchange, Refund and Cancellation Policy
1.1 (77 reviews)
1.3 (274 reviews)
Reviewer's quote

...They should be ashamed to put out that kind of junk and they should give me a refund. Not holding my breath..

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Lowe's told me they're getting strict on their policy starting this year and will not be able to accept any returns past 90 days. I have worked from Crete Carrier for almost 25 years and never had a problem returning anything to Lowes as long as I could prove I purchased it. The product was never...

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Kenmore and Whirlpool Pros and Cons

Pros
  • If i could give them a zero i would
  • Easy to use
  • Easy to purchase
  • I will never buy whirlpool appliance
  • Quality look
  • Design
Cons
  • Do not value customers
  • Poor customer service
  • Cheap quality
  • Unhelpful customer service
  • Customer service
  • Shabby product

Kenmore and Whirlpool Most Positive Reviews

Top rated reviews
5

Hello all,
We brought the Kenmore refrigerator on 09/02/12
Model 795.72063.112
Serie no. 207KR01790
$3,801.87 + $873,74 on 1...

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5

We bought a new Whirlpool over frange microwave from Lowes. After about two years of light use, it quit heating. Th...

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4.8

Let me start off by saying, I would like to know where did all the very unsatified consumers purchase their appliances,...

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5

When the pump stopped working on our 28 year old Whirlpool washer, we purchased a new Whirlpool washer & dryer on...

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Kenmore and Whirlpool Most Critical Reviews

Lowest rated reviews
1

I bought a Kenmore Top-Loading washer (1102011310) 13 months ago. One month past its warranty, it began malfunctioning....

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1

I purchased a Whirlpool washing machine this June. Within 6 weeks it was broken. The company told me that the soonest...

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1

I am going through a nightmare trying to get installation of another water heater. I have been given the run around for...

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1

the ice maker was such a piece of junk they had to redesign it but did not RECALL it so they would not have to pay for t...

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Kenmore and Whirlpool Latest Reviews

Recent published reviews
No votes

I want to talk with kenmore

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5

My fridge is not working properly
Model-WRF993FIFM00
Serial number K62823630
I need someone to contact immediately regardin...

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No votes

the ice won't come out unless you open the ice maker door and bang on the ice bin. This happens almost every time it...

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1.5

Whirlpool microwave defective. Sent out technician. He declared it unrepairable. Spent hours on phone, with wait times...

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Kenmore and Whirlpool Products and Services

Most reviewed product and services
  • Kenmore Refrigerator (127 reviews)
  • Kenmore Washing Machine (67 reviews)
  • Kenmore Dishwasher (29 reviews)
  • Whirlpool Washing Machine (322 reviews)
  • Whirlpool Refrigerator (290 reviews)
  • Whirlpool Dishwasher (77 reviews)