PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kenmore and Maytag as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kenmore
1.5
Maytag
1.5
Kenmore
Maytag

Kenmore and Maytag Overview

Total reviews 233 1165
Company responses 0 0
Issues resolved 0 5

Kenmore and Maytag Consumer Ratings

Rank
499 out of 1771 in Appliances and Electronics category
500 out of 1771 in Appliances and Electronics category
Customer service
334 in category
301 in category
Product or Service Quality
400 in category
402 in category
Value for money
412 in category
421 in category
Exchange, Refund and Cancellation Policy
334 in category
310 in category

Kenmore and Maytag Rating Details

Customer service
1.2 (107 reviews)
1.3 (296 reviews)
Reviewer's quote

...upset that Ive called the Sears Master Protection team and have schedule two separate appointment to hear from both that the rusted-through is a warranty service issue. Ive called extensively to the numbers above and have had no luck. Im writing to inform you that Im recording my formal complaint on the consumer...

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My three month old Maytag washer - broke down and started leaking water in the drum - Calling customer service for Maytag is a Joke. They constantly say the part has been ordered but has not shipped - we have waited 2 weeks for the part to ship. - Every time you call takes 30+ min to get through...

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Product or Service Quality
1.2 (106 reviews)
1.2 (322 reviews)
Reviewer's quote

Also, know to get a hold of someone through Sears customer service is ridiculous, was on the phone for over 8 hours hung up on, heard chickens because all these people from India, Mexico and where ever else work from home asked for a supervisor several times and I have never been contacted. Today...

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...Local service tech has now ordered THIRD gear transmission box as if this will make a difference. Takes 6 weeks to get the part. Each "cycle" pushes me closer to the end of the 1 year warranty...

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Value for money
1.3 (100 reviews)
1.2 (271 reviews)
Reviewer's quote

We purchased a new Kenmore Elite refrigerator 6 years ago and the fuse on the control board failed. Kenmore deigned the fridge so that the fuse itself could not be replaced and the entire control board needs to be replaced, which is $460 just for the board!! That is half the price of the fridge -...

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In this manner they most likely would have kept me as a customer of a brand that stands behind their product, not just shareholder value. I opted to receive a transcript of my chat with 'Jenny', but never received. Further, received no response whatsoever to my email sent previous to the pleasant...

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Exchange, Refund and Cancellation Policy
1.1 (93 reviews)
1.2 (227 reviews)
Reviewer's quote

...And If I don't get my freezer next week I want a full refund. I have NEVER experienced any kind of service like this in my life..

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...Maytag refuses to pay for repairs or exchange the unit because the DW is too old. And it took me four weeks to get that verdict from customer service despite repeated emails and phone calls. With the last phone call, I was on hold for 55 minutes before getting a human on the line...

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Kenmore and Maytag Pros and Cons

Pros
  • If i could give them a zero i would
  • Easy to purchase
  • Product looks nice
  • Looks nice
  • Machine until it broke
  • Look of the washer and dryer
Cons
  • Do not value customers
  • Poor customer service
  • Cheap quality
  • Customer service
  • Not responsive customer service
  • Should have recalled

Kenmore and Maytag Most Positive Reviews

Top rated reviews
5

Hello all,
We brought the Kenmore refrigerator on 09/02/12
Model 795.72063.112
Serie no. 207KR01790
$3,801.87 + $873,74 on 1...

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5

Digital light goes on "door" oven wont turn on door is closed whats the problem

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4.8

Let me start off by saying, I would like to know where did all the very unsatified consumers purchase their appliances,...

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5

The folks at Maytag honored a warranty that is 15+ years old.
We originally bought our washer from a local company that i...

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Kenmore and Maytag Most Critical Reviews

Lowest rated reviews
1

I bought a Kenmore Top-Loading washer (110201****) 13 months ago. One month past its warranty, it began malfunctioning....

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1

My washer was leaking so they said it was a lifetime warranty on it
the repairman come & when the job was done I got...

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1

I am going through a nightmare trying to get installation of another water heater. I have been given the run around for...

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1

Control panel went out on my 8 month old Maytag Washer model MHWE950WW01. Parts are no longer available. Washer has...

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Kenmore and Maytag Latest Reviews

Recent published reviews
1

I have an urgent question on a very simple question about one of your products. My washer is stuck on a certain setting,...

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1

My three month old Maytag washer - broke down and started leaking water in the drum - Calling customer service for...

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No votes

Call me back now argh!! 716310****

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1

I got the question answered and the part I needed from someone who actually wanted to do business.
I'll definitely keep t...

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Kenmore and Maytag Products and Services

Most reviewed product and services
  • Kenmore Refrigerator (132 reviews)
  • Kenmore Washing Machine (68 reviews)
  • Kenmore Dishwasher (30 reviews)
  • Maytag Washing Machine (291 reviews)
  • Maytag Dishwasher (114 reviews)
  • Maytag Refrigerator (68 reviews)