PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zillow and Keller Williams Realty as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zillow
Keller Williams Realty

Zillow and Keller Williams Realty Overview

Total reviews
204
639
Company responses
0
0
Issues resolved
1
10

Zillow and Keller Williams Realty Consumer Ratings

Rank
256 out of 1627 in Real Estate category
314 out of 1627 in Real Estate category
Website
274 in category
239 in category
Customer service
193 in category
199 in category
Product or Service Quality
150 in category
155 in category
Diversity of Products or Services
164 in category
190 in category

Zillow and Keller Williams Realty Rating Details

Website
1.4 (74 reviews)
1.7 (211 reviews)
Reviewer's quote

I have lost out on several properties due to Zillow not updating their website. Also, my requests and messages were not be received. Realtors warned me after the fact..

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...There is no way to contact them on their website and my calls to their corporate office went unanswered or I received no response whatsoever to several voice mail messages that I left. They profess values and beliefs but they do not live by them. Never again!..

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Customer service
1.2 (73 reviews)
1.2 (281 reviews)
Reviewer's quote

...Customer service is non-exsistent..

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...I have never seen such terrible customer service, there was no sympathy for putting my family and I in this predicament. We have children and i was not even offered so much as a sorry! I am very disappointed, disgusted and appalled at the actions of the realtor and the company she represents..

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Product or Service Quality
1.3 (68 reviews)
1.2 (189 reviews)
Reviewer's quote

Started calling owner and Zillows complaints service no one can have the decency to return a call or explain the issue. Zillow does a soft credit check on possible tenants but everyone over 18 must pay $29 to get their info into the system. Total ripoff and a class action suit should be started by...

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...He's lies about a quality tenant he recommended and also returning the refund. He's much like the tenant, with zero integrity. I would not trust Keller Williams who employs someone like him..

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Diversity of Products or Services
1.6 (61 reviews)
1.4 (174 reviews)
Reviewer's quote

I want to know why my application has not been yet processed and I already paid

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...I told them both to please leave and that we weren't using her services. Since the seller pays them she got the full 3% despite doing ZERO work other then forwarding us emails from the builder (that we already got)..

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Zillow and Keller Williams Realty Pros and Cons

Pros
  • Website is user friendly
  • Popular
  • Makes information on properties available nationally
  • People and friends i met at the company
  • No pros
  • Ethical great service to clients
Cons
  • Customer service
  • Misleading information
  • Information
  • Poor service
  • Disgusting business practice
  • No profesionalism

Zillow and Keller Williams Realty Most Positive Reviews

Top rated reviews
5

105 Condo Dr., Philadelphia, Ms. 39350 is shown as not listed for sale.
The home is for sale @ $107,000.00 at Mike Tinsle...

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5

Dear nameless, though we both know who you are. This is Jolie Leydekkers. I would STRONGLY advise that you reconsider a...

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4.4

This isn't just about Zillow , I like Zillow. It just that my last encounter was on the Zillow site. I had a simple...

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5

They are crooks they alterd my contract after it left my sight!! Yes you are right it sure did not benefit me!!!!!!

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Zillow and Keller Williams Realty Most Critical Reviews

Lowest rated reviews
1

Zillow tried to change the existing contract (I am a realtor) by suddenly and without notice, increasing it by almost...

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1

I signed a contract for the home at 96 Harriett drive Lavonia, Ga 30553 Beasley Conner's is the subdivision!!! The...

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1

My homes zillow estimate was barely at 200k the 18 months I tried to sale before I finally lost to foreclosure. 2 weeks...

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1

I used to be an agent at Keller Williams... The Worst decision I could have ever made! this particular brokerage claims...

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Zillow and Keller Williams Realty Latest Reviews

Recent published reviews
No votes

Had realtor in my area drop my property listing and tried to post tp Zillow myself but won't let me do it. Please help.....

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1

Received three spam envelope notices within the same week, during the COVID-19 pandemic, to buy our property having...

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No votes

Hello-
I am inquiring about my listing
7606 York Ave S, Edina, MN, 55435
When I search this listing it doesn’t appear but i...

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No votes

Hello,
I received a notification about a house that was available for rent in Harper Woods, Michigan. I contacted Keller...

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Zillow and Keller Williams Realty Products and Services

Most reviewed product and services
  • Zillow Property Listing (51 reviews)
  • Zillow Estimate (13 reviews)
  • Zillow Home Selling (7 reviews)
  • Keller Williams Realty Realtor (262 reviews)
  • Keller Williams Realty Home Buying (57 reviews)
  • Keller Williams Realty Customer Care (37 reviews)