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Keep Your Home

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 81 TOTAL REVIEWS
  • $2.5M CLAIMED LOSSES
  • $180K AVERAGE LOSS
1.8
Customer service
Staff
Diversity of Products or Services
Reliability
Website
  • Others did have great customer service 1
  • Sucks 1

Customers don't like

  • False representation5
  • Anything about this program sucks4
  • Bad program4
  • System4
  • Person handle for the case3
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USAA

Loans and Mortgages
  • 7 ISSUES RESOLVED
  • 945 TOTAL REVIEWS
  • $3.7M CLAIMED LOSSES
  • $14.7K AVERAGE LOSS
1.7
Customer service
Staff
Diversity of Products or Services
Reliability
Website
  • Horrible lying thieves 5
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Easy to access by phone 3
  • Prompt responses 3

Customers don't like

  • Horrible customer service21
  • Customer service15
  • Being treated like a criminal12
  • Incompetent employees7
  • Did not resove issue6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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