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Keep Your Home

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 94 TOTAL REVIEWS
  • $2.5M CLAIMED LOSSES
  • $180K AVERAGE LOSS
1.8
Customer service
Reliability
Staff
Website
Diversity of Products or Services
  • Others did have great customer service 1
  • Service from carmen collins 1

Customers don't like

  • System3
  • False representation3
  • Repetition of information1
  • Telephone wait times1
  • Takes a very long time to get assistance1
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 983 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $14.4K AVERAGE LOSS
1.7
Customer service
Reliability
Staff
Website
Diversity of Products or Services
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Do not use 3
  • Prompt responses 3
  • Easy to access by phone 3

Customers don't like

  • Being treated like a criminal7
  • Did not resove issue5
  • Employees unwillingness to help5
  • Horrible customer service4
  • Unwillingness to fix problem usaa created4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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