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Keep Your Home

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 126 TOTAL REVIEWS
  • $3.4M CLAIMED LOSSES
  • $170K AVERAGE LOSS
1.8
Customer service
Staff
Reliability
Diversity of Products or Services
Website
  • Service from carmen collins 1
  • Others did have great customer service 1

Customers don't like

  • False representation4
  • System3
  • Delays2
  • Bad program2
  • Wrong parameters used to deny assistence1
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Usaa

Loans and Mortgages
  • 8 ISSUES RESOLVED
  • 1073 TOTAL REVIEWS
  • $3.8M CLAIMED LOSSES
  • $13.1K AVERAGE LOSS
1.7
Customer service
Staff
Reliability
Diversity of Products or Services
Website
  • How usaa used to operate and care for its members 5
  • Respectful customer service 4
  • Prompt responses 3
  • Easy to access by phone 3
  • Customer service is great 3

Customers don't like

  • Horrible customer service36
  • Being treated like a criminal7
  • Employees unwillingness to help5
  • Did not resove issue5
  • Very poor business practices4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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