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Keep Your Home

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 97 TOTAL REVIEWS
  • $2.6M CLAIMED LOSSES
  • $170K AVERAGE LOSS
1.8
Customer service
Staff
Reliability
Website
Diversity of Products or Services
  • Service from carmen collins 1
  • Others did have great customer service 1

Customers don't like

  • System3
  • False representation3
  • Telephone wait times1
  • Takes a very long time to get assistance1
  • Repetition of information1
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Ocwen

Loans and Mortgages
  • 3 ISSUES RESOLVED
  • 1310 TOTAL REVIEWS
  • $9M CLAIMED LOSSES
  • $28.9K AVERAGE LOSS
1.3
Customer service
Staff
Reliability
Website
Diversity of Products or Services
  • One person that tried to help me 4
  • Loan modification staff is competent and fair 2
  • Did a great job 2
  • Our mortgage 1
  • Ocwen is ok with me 1

Customers don't like

  • Absolutely no customer service12
  • No clear answers10
  • Lack of follow up9
  • Lost paperwork6
  • Unwilling to solve issues5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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