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Keep Your Home

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 94 TOTAL REVIEWS
  • $2.5M CLAIMED LOSSES
  • $180K AVERAGE LOSS
1.8
Customer service
Reliability
Staff
Website
Diversity of Products or Services
  • Others did have great customer service 1
  • Service from carmen collins 1

Customers don't like

  • System3
  • False representation3
  • Repetition of information1
  • Telephone wait times1
  • Takes a very long time to get assistance1
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Ocwen

Loans and Mortgages
  • 3 ISSUES RESOLVED
  • 1284 TOTAL REVIEWS
  • $8.9M CLAIMED LOSSES
  • $28.7K AVERAGE LOSS
1.3
Customer service
Reliability
Staff
Website
Diversity of Products or Services
  • One person that tried to help me 4
  • Did a great job 2
  • Loan modification staff is competent and fair 2
  • Great on the day to day processes 1
  • Our mortgage 1

Customers don't like

  • Absolutely no customer service12
  • No clear answers10
  • Lack of follow up9
  • Lost paperwork6
  • Unwilling to solve issues5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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