PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keen Footwear and Merrell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keen Footwear
Merrell

Keen Footwear and Merrell Overview

Total reviews 157 136
Company responses 0 0
Issues resolved 2 4

Keen Footwear and Merrell Consumer Ratings

Rank
1014 out of 4781 in Footwear and Clothing category
1284 out of 4781 in Footwear and Clothing category
Value for money
1108 in category
1300 in category
Customer service
617 in category
1083 in category
Exchange, Refund and Cancellation Policy
842 in category
1122 in category
Product or Service Quality
1112 in category
1238 in category

Keen Footwear and Merrell Rating Details

Value for money
1.8
(71 reviews)
1.5
(58 reviews)
Reviewer's quote

...They clearly do not value their customers..

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...alled explained that's very illegal & refunding me electronically 5 to 7 days later is very unacceptable seeing it didn't take them 1 whole minute to steal my money without my consent it could have simply been sent overnight as a money order or anything to avoid stealing my money for 7 days for a supposed computer ...

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Customer service
1.7
(66 reviews)
1.2
(63 reviews)
Reviewer's quote

Garbage products, even worse customer service. They design everything to get you to quit warranty claims. The worst...

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customer service blames it on occasional use. something called hydrolisys, must be a technical term they came up with to explain *** products..

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Exchange, Refund and Cancellation Policy
1.5
(64 reviews)
1.1
(54 reviews)
Reviewer's quote

...Their company policy and customer service needs help real bad. If you screw over your loyal customers then who will buy your boots??..

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2 months later I went to order another pair of shoes but I got a cancellation email less than 24 hours later saying the shoes were out of stock. The website said it wasnt true so I called. It turns out they had flagged my account for fraud because of the issue with the shoes 2 months before and and...

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Product or Service Quality
1.5
(64 reviews)
1.4
(60 reviews)
Reviewer's quote

...reading the reviews every boot had the same issue, contacted keen and would not fix or replace boots cause not directly bought from them, i explained the product failed, and they still will not contact me, i have owed over 10 pairs of steel toe boots and they are failing to get a year out of them, Will be...

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...Your shoe quality like the respect for All your customers, has little quality !..

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Keen Footwear and Merrell Pros and Cons

Pros
  • Shoes are comfortable and i like the style
  • Used to like keen
  • Incredibly comfortable and versatile
  • Looks good and usually comfortable
  • Are comfortable
  • Arch support and quality used to be great and worth the price
Cons
  • That they fell apart
  • Soles coming unglued
  • Shoe is defective
  • Poor quality
  • Customer service
  • Low quality for high price and lousy return policy

Keen Footwear and Merrell Most Positive Reviews

Top rated reviews
5

I am a long time Keen lover. They are amazing.
This is the first pair that has steered me wrong in 8 years.
The glue let...

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5

I have no received my refund yet. Where is my refund money?

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5

I bought a pair of winter boots for my 7 year old. We live in Ottawa, Canada and it gets extremely cold here. I received...

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5

The girl who answered my call was kind and professional, and guided me to the form to be filled out.

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Keen Footwear and Merrell Most Critical Reviews

Lowest rated reviews
1

Less than two months into use (only half a sandal season last year), my son's shoes started falling apart. All the...

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1

These boots are brand new, I went to put these on and found the rivets not set or set so poorly that they came out.
I did...

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1

Bought work boots with ridiculous laces that don't tie. Called and asked for replacement laces and told warranty does...

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1

Wore these 240 dollar work shoes
For 3 weeks the inside back of my heels are worn out the holes that are there now make t...

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Keen Footwear and Merrell Latest Reviews

Recent published reviews
No votes

Loose speed laces and scerews need new replacement ones and customer service that will let you talk with a human not...

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1

I ordered a pair of shoes and it was the wrong color by mistake so Merrell told me to cancel the order and reorder again...

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No votes

I am a KEEN fan of your shoes and own over 10 pair.
These are older than 1 yr. I just want you to know the soles are fall...

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1

customer service blames it on occasional use. something called hydrolisys, must be a technical term they came up with...

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