PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keen Footwear and Timberland as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keen Footwear
Timberland

Keen Footwear and Timberland Overview

Total reviews
125
123
Company responses
0
0
Issues resolved
2
0

Keen Footwear and Timberland Consumer Ratings

Rank
449 out of 2052 in Footwear and Clothing category
427 out of 2052 in Footwear and Clothing category
Customer service
223 in category
252 in category
Value for money
429 in category
404 in category
Exchange, Refund and Cancellation Policy
286 in category
280 in category
Product or Service Quality
440 in category
416 in category

Keen Footwear and Timberland Rating Details

Customer service
1.8 (54 reviews)
1.6 (51 reviews)
Reviewer's quote

...I was unable to get a promised discount and so I left a message with customer service. Two weeks later I finally got a call back. The agent was helpful...

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...Timberland customer service told me that because they are older than a year it is not considered a quality defect..

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Value for money
1.8 (53 reviews)
1.9 (43 reviews)
Reviewer's quote

...a year when 3 pairs have fallen apart in 7 months? Can you at least keep a pair of shoes on my feet for a year without them breaking down? I paid you good money, for...

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...Stay away customer service is awful and you won’t get your money back and they won’t repair them like they claim. STAY AWAY GO ELSEWHERE!!..

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Exchange, Refund and Cancellation Policy
1.5 (50 reviews)
1.6 (56 reviews)
Reviewer's quote

...Their company policy and customer service needs help real bad. If you screw over your loyal customers then who will buy your boots??..

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It took Timberland Canada 107 days to issue my refund. style=" Three failed attempts to send me replacement shoes, after I was told each time they were in the mail. I was even given a fake tracking number that Canada Post said never existed...

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Product or Service Quality
1.5 (48 reviews)
1.6 (45 reviews)
Reviewer's quote

Liner quality has frayed and buckled liner in the toe area causing blisters. The size of the shoe/boot has reduced. I have been a total Keen user since 2006...

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...A real quality product. Timberland wont stand behind their products..

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Keen Footwear and Timberland Pros and Cons

Pros
  • Shoes are comfortable and i like the style
  • Used to like keen
  • Incredibly comfortable and versatile
  • Product is low quality
  • Comfortable
  • Boots
Cons
  • That they fell apart
  • Shoe is defective
  • Quality is now unacceptable
  • Poor experience will not shop there again
  • Poor quality and warranty policy
  • Bad products

Keen Footwear and Timberland Most Positive Reviews

Top rated reviews
5

I am a long time Keen lover. They are amazing.
This is the first pair that has steered me wrong in 8 years.
The glue let...

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5

I must've gotten to talk to the one Timberland rep that is a rockstar because I had a fantastic experience with their...

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5

I bought a pair of winter boots for my 7 year old. We live in Ottawa, Canada and it gets extremely cold here. I received...

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5

I try to buy one pairs of white 6 inch boots for my brother , and received 2 days ago, it seems very good, my brother...

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Keen Footwear and Timberland Most Critical Reviews

Lowest rated reviews
1

I purchased keen shoes that were made specifically for walking near water thru streams, etc. . I use then in the summer...

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1

# days aafter the purchase of mew boots. the zipper is damage from factory. I did not notice. The souls damage.
I took...

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1

Keen customer service sucks! Not only they sent me the wrong color of shoes, but they also told me that they made a...

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1

Bought a paid of shoes. Within 3 months the soles pealed off from toe to back. Boxed them up and sent them to correct...

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Keen Footwear and Timberland Latest Reviews

Recent published reviews
No votes

I ordered and paid for 2 pairs of keen sandals...would like my money back or receive my order!!!!

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1

The soles of my boots literally fell off. The uppers show very little wear and are in great shape. Timberland customer...

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1.1

I tried to order a pair of Keen sandals online from Keen in late May 2020. I was unable to get a promised discount and...

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2.5

I bought a pair of timberland boots. I am a big fan of timberlands but they are not making there product like they use...

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Keen Footwear and Timberland Products and Services

Most reviewed product and services
  • Keen Footwear Shoes (36 reviews)
  • Keen Footwear Boots (28 reviews)
  • Keen Footwear Sandals (13 reviews)
  • Timberland Boots (66 reviews)
  • Timberland Pro Boots (11 reviews)
  • Timberland Shoes (7 reviews)