PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keen Footwear and Timberland as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keen Footwear
Timberland

Keen Footwear and Timberland Overview

Total reviews
115
109
Company responses
0
0
Issues resolved
2
0

Keen Footwear was first mentioned on PissedConsumer on Jul 30, 2009 and since then this brand received 115 reviews. It is 6 reviews more than Timberland received since Oct 22, 2010.

Keen Footwear and Timberland Consumer Ratings

Rank
410 out of 2463 in Footwear and Clothing category
285 out of 2463 in Footwear and Clothing category
Customer service
195 in category
201 in category
Value for money
366 in category
328 in category
Price Affordability
443 in category
292 in category

According to consumer ratings and reviews, Timberland ranks 125 points higher in the Footwear and Clothing category than Keen Footwear. People gave Keen Footwear 1.8 stars for Customer service criterion in Footwear and Clothing category and it is 718 points higher than the worst rated brand in this category. At the same time, Timberland was rated 1.8 stars for Customer service criterion in this category and it is 712 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Timberland has a higher rating than Keen Footwear. Regarding Price Affordability criterion, consumers gave Keen Footwear 2 stars and it is 51% greater than other in category. Timberland however was rated 2.6 stars and it is 68% greater than other in category.

Keen Footwear and Timberland Rating Details

Customer service
1.8 (48 reviews)
1.8 (44 reviews)
Reviewer's quote

I ordered a pair of inserts directly from Keen online and paid with Paypal. PayPal had the wrong address due to their system not accepting my address change that I thought happened. Ordered from Keen on friday, emailed 2-3 times over the weekend, called Keen on Monday talked to Thomas, Tuesday,...

Dennis

...Stay away customer service is awful and you won’t get your money back and they won’t repair them like they claim. STAY AWAY GO ELSEWHERE!!..

Pamela P
Value for money
1.7 (47 reviews)
1.9 (34 reviews)
Reviewer's quote

I contacted Keen customer service in the spring of 2016 because I wanted to buy a size 11 Bali sandal. They said they would notify me when they became available. They never contacted me again. Size 11 Bali sandals are not available from ANYONE, ANYWHERE even a year later! Customer service is a...

PissedConsumer1110969

...com! We greatly value your feedback and appreciate your comments. I'm sorry to hear about your dissatisfaction. Per our policy, we are unable to provide price adjustments if an item does go on sale after the item has been ordered...

Ezekiel
Price Affordability
2 (44 reviews)
2.6 (37 reviews)
Reviewer's quote

I ordered on line keen foot ware , they pulled my address from my pay pal account, which is not the shipping address , I called the very next morning and they told me nothing they can do , now I have to pay ups to reroute order . To much grief

James b

...For the price, I expect my shoes to offer me some basic protection from the elements. Timberland shoes don't. Sadly, Walmart and other cheap brands do a better job...

Bernard D

Keen Footwear and Timberland Pros and Cons

Pros
  • Shoes are comfortable and i like the style
  • Used to like keen
  • Incredibly comfortable and versatile
  • Product is low quality
  • Boots
  • Appearance of product
Cons
  • That they fell apart
  • Shoe is defective
  • Stitching pulls apart
  • Poor experience will not shop there again
  • Poor quality and warranty policy
  • Returns

Keen Footwear and Timberland Most Positive Reviews

Top rated reviews
5

I am a long time Keen lover. They are amazing.
This is the first pair that has steered me wrong in 8 years.
The glue let...

5

I must've gotten to talk to the one Timberland rep that is a rockstar because I had a fantastic experience with their...

Keen Footwear and Timberland Most Critical Reviews

Lowest rated reviews
1

I purchased keen shoes that were made specifically for walking near water thru streams, etc. . I use then in the summer...

1

# days aafter the purchase of mew boots. the zipper is damage from factory. I did not notice. The souls damage.
I took...

Keen Footwear and Timberland Latest Reviews

Recent published reviews
1.4

I ordered on line keen foot ware , they pulled my address from my pay pal account, which is not the shipping address ,...

Read all 115 reviews
2

The sole of my newer Timberland boot separayed from the boot. I have much older pair and never had a problem. Its...

Read all 109 reviews

Keen Footwear and Timberland Products and Services

Most reviewed product and services
  • Keen Footwear Shoes (35 reviews)
  • Keen Footwear Boots (26 reviews)
  • Keen Footwear Sandals (12 reviews)
  • Timberland Boots (58 reviews)
  • Timberland Pro Boots (10 reviews)
  • Timberland Shoes (4 reviews)