Keen Footwear vs Teva: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keen Footwear and Teva as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Keen Footwear

1.8

Teva

1.0

Keen Footwear

Teva

Keen Footwear and Teva Overview

Total reviews

115

Company responses

Issues resolved

Keen Footwear was first mentioned on PissedConsumer on Jul 30, 2009 and since then this brand received 115 reviews. It is 110 reviews more than Teva received since Sep 2, 2012.

Keen Footwear and Teva Consumer Ratings

Rank

410 out of 2465 in Footwear and Clothing category

770 out of 2465 in Footwear and Clothing category

Customer service

187 in category

464 in category

Value for money

358 in category

503 in category

Exchange, Refund and Cancellation Policy

223 in category

432 in category

According to consumer ratings and reviews, Keen Footwear ranks 360 points higher in the Footwear and Clothing category than Teva. People gave Keen Footwear 1.8 stars for Customer service criterion in Footwear and Clothing category and it is 720 points higher than the worst rated brand in this category. At the same time, Teva was rated 1 stars for Customer service criterion in this category and it is 443 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Keen Footwear has a higher rating than Teva. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Keen Footwear 1.6 stars and it is 75% greater than other in category. Teva however was rated 1 stars and it is 52% greater than other in category.

Keen Footwear and Teva Rating Details

Customer service

1.8 (48 reviews)

1 (1 review)

Reviewer's quote

I ordered a pair of inserts directly from Keen online and paid with Paypal. PayPal had the wrong address due to their system not accepting my address change that I thought happened. Ordered from Keen on friday, emailed 2-3 times over the weekend, called Keen on Monday talked to Thomas, Tuesday,...

Dennis

I've always loved my Tevas, but recent pairs bought by my sister and nephew have both come apart with very little wear. As other posters say, Teva won't even replace them without sending them in (sister doesn't even have receipt). I would be glad to know of other brands that people have found...

John H

Value for money

1.7 (47 reviews)

1 (2 reviews)

Reviewer's quote

I contacted Keen customer service in the spring of 2016 because I wanted to buy a size 11 Bali sandal. They said they would notify me when they became available. They never contacted me again. Size 11 Bali sandals are not available from ANYONE, ANYWHERE even a year later! Customer service is a...

PissedConsumer1110969

I have teva sandlas that are shrinking - yes shrinking! Apparently they do not hold to warm climates in south Florida. I called them and offered to send them pics as it is very obvious what is happening ... BUT they insist on them being sent in .... and when asked what the remedy would be they say...

Min

Exchange, Refund and Cancellation Policy

1.6 (44 reviews)

1 (2 reviews)

Reviewer's quote

Poor fit and terrible customer service (Keen Shoes on-line)I bought and paid for a pair of Keen Targhee II shoes. I am a size 9 1/2 but purchased a size 10. They didn't fit (too small) so I took them to a shoe repair shop twice to have them stretched but to no avail. By this time, the 30 day return...

Michael R

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