PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keen Footwear and Shoes For Crews as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keen Footwear
Shoes For Crews

Keen Footwear and Shoes For Crews Overview

Total reviews
125
117
Company responses
0
0
Issues resolved
2
0

Keen Footwear and Shoes For Crews Consumer Ratings

Rank
448 out of 2055 in Footwear and Clothing category
554 out of 2055 in Footwear and Clothing category
Customer service
227 in category
300 in category
Value for money
432 in category
441 in category
Exchange, Refund and Cancellation Policy
291 in category
354 in category
Product or Service Quality
448 in category
475 in category

Keen Footwear and Shoes For Crews Rating Details

Customer service
1.8 (54 reviews)
1.5 (66 reviews)
Reviewer's quote

...I was unable to get a promised discount and so I left a message with customer service. Two weeks later I finally got a call back. The agent was helpful...

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When I called Customer Service to see if they could overnight me the right pair they refused, saying they could ONLY send me 2-day delivery (once I took the other shoes to UPS) because that is what I initially paid for. It did not matter that they were in the wrong for sending me 2 different size...

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Value for money
1.8 (53 reviews)
1.7 (60 reviews)
Reviewer's quote

...a year when 3 pairs have fallen apart in 7 months? Can you at least keep a pair of shoes on my feet for a year without them breaking down? I paid you good money, for...

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WORST CUSTOMER SERVICE! SENT SHOES BACK OVER TWO MONTHS AGO AND THEY STILL HAVENT REFUNDED MY MONEY SAYING THEY NEVER RECEIVED THE SHOES, BLAMING UPS FOR LOSING SHOES!! WHAT A BUNCH OF BULL!! MOST UNCOMFORTABLE OVERPRICED SHOES!! WILL NEVER BUY SHOES FROM THIS COMPANY EVER AGAIN!!..

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Exchange, Refund and Cancellation Policy
1.5 (50 reviews)
1.4 (60 reviews)
Reviewer's quote

...Their company policy and customer service needs help real bad. If you screw over your loyal customers then who will buy your boots??..

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ordered shoes with the thought of free exchange if they don't work out. I could not wear the shoes I liked due to the tongue slides forward out of reach. so I returned and tried to order a different pair...

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Product or Service Quality
1.5 (48 reviews)
1.4 (59 reviews)
Reviewer's quote

Liner quality has frayed and buckled liner in the toe area causing blisters. The size of the shoe/boot has reduced. I have been a total Keen user since 2006...

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...14 ? I called customer service and was told they could NOT refund the shipping I PAID for?? If I knew my shipping would be kept, I never would have bought from them. So Im out $15. 03 for the inconvenience of ordering from these crooks!!!..

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Keen Footwear and Shoes For Crews Pros and Cons

Pros
  • Shoes are comfortable and i like the style
  • Used to like keen
  • Incredibly comfortable and versatile
  • Great grip
  • Comfort fit and reliability
  • Quick delivery
Cons
  • That they fell apart
  • Shoe is defective
  • Quality is now unacceptable
  • Customer service
  • Crap for warranty time
  • There qualety sucks and ther services

Keen Footwear and Shoes For Crews Most Positive Reviews

Top rated reviews
5

I am a long time Keen lover. They are amazing.
This is the first pair that has steered me wrong in 8 years.
The glue let...

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5

The company I work for makes us wear the shoes for crews....so messed up Noone in the store I work at likes them they...

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5

I bought a pair of winter boots for my 7 year old. We live in Ottawa, Canada and it gets extremely cold here. I received...

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5

I bought my first pair of SFC back in 1998 and also helped many coworkers purchase shoes through SFC. To this day I...

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Keen Footwear and Shoes For Crews Most Critical Reviews

Lowest rated reviews
1

I purchased keen shoes that were made specifically for walking near water thru streams, etc. . I use then in the summer...

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1

Bought two pair of shoes and returned because uncomfortable. Got refund for only one pair with big re-stock fee. NO...

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1

Keen customer service sucks! Not only they sent me the wrong color of shoes, but they also told me that they made a...

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1

After getting our $66 and a month later no shoes still, they claimed UPS lost them. We finally did receive the pair of...

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Keen Footwear and Shoes For Crews Latest Reviews

Recent published reviews
No votes

I ordered and paid for 2 pairs of keen sandals...would like my money back or receive my order!!!!

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1.4

ordered shoes with the thought of free exchange if they don't work out. I could not wear the shoes I liked due to the...

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1.1

I tried to order a pair of Keen sandals online from Keen in late May 2020. I was unable to get a promised discount and...

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1

I ordered shoes from Shoes For Crews for a new job I was starting. I paid for 2-day delivery. The shoes came the night...

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Keen Footwear and Shoes For Crews Products and Services

Most reviewed product and services
  • Keen Footwear Shoes (36 reviews)
  • Keen Footwear Boots (28 reviews)
  • Keen Footwear Sandals (13 reviews)
  • Shoes For Crews Shoes (69 reviews)
  • Shoes For Crews Customer Care (17 reviews)
  • Shoes For Crews Shipping Service (7 reviews)