PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keen Footwear and Shoes For Crews as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keen Footwear
Shoes For Crews

Keen Footwear and Shoes For Crews Overview

Total reviews
115
109
Company responses
0
0
Issues resolved
2
0

Keen Footwear was first mentioned on PissedConsumer on Jul 30, 2009 and since then this brand received 115 reviews. It is 6 reviews more than Shoes For Crews received since Jan 3, 2013.

Keen Footwear and Shoes For Crews Consumer Ratings

Rank
411 out of 2460 in Footwear and Clothing category
447 out of 2460 in Footwear and Clothing category
Customer service
196 in category
246 in category
Value for money
369 in category
350 in category
Exchange, Refund and Cancellation Policy
233 in category
287 in category

According to consumer ratings and reviews, Keen Footwear ranks 36 points higher in the Footwear and Clothing category than Shoes For Crews. People gave Keen Footwear 1.8 stars for Customer service criterion in Footwear and Clothing category and it is 721 points higher than the worst rated brand in this category. At the same time, Shoes For Crews was rated 1.5 stars for Customer service criterion in this category and it is 671 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Shoes For Crews has a higher rating than Keen Footwear. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Keen Footwear 1.6 stars and it is 75% greater than other in category. Shoes For Crews however was rated 1.4 stars and it is 69% greater than other in category.

Keen Footwear and Shoes For Crews Rating Details

Customer service
1.8 (48 reviews)
1.5 (62 reviews)
Reviewer's quote

I ordered a pair of inserts directly from Keen online and paid with Paypal. PayPal had the wrong address due to their system not accepting my address change that I thought happened. Ordered from Keen on friday, emailed 2-3 times over the weekend, called Keen on Monday talked to Thomas, Tuesday,...

Dennis

WORST CUSTOMER SERVICE! SENT SHOES BACK OVER TWO MONTHS AGO AND THEY STILL HAVENT REFUNDED MY MONEY SAYING THEY NEVER RECEIVED THE SHOES, BLAMING UPS FOR LOSING SHOES!! WHAT A BUNCH OF BULL!! MOST UNCOMFORTABLE OVERPRICED SHOES!! WILL NEVER BUY SHOES FROM THIS COMPANY EVER AGAIN!!..

Kerlyne D
Value for money
1.7 (47 reviews)
1.8 (55 reviews)
Reviewer's quote

I contacted Keen customer service in the spring of 2016 because I wanted to buy a size 11 Bali sandal. They said they would notify me when they became available. They never contacted me again. Size 11 Bali sandals are not available from ANYONE, ANYWHERE even a year later! Customer service is a...

PissedConsumer1110969

I ordered a pair of shoes for my daughter and they charged me for them then charged me again the next day for them again, i called and they refused to do anything about it said they cant even look into it for upto a week, so they steel 40 from me and get away with it for a week, corporate...

Paul z
Exchange, Refund and Cancellation Policy
1.6 (44 reviews)
1.4 (56 reviews)
Reviewer's quote

Poor fit and terrible customer service (Keen Shoes on-line)I bought and paid for a pair of Keen Targhee II shoes. I am a size 9 1/2 but purchased a size 10. They didn't fit (too small) so I took them to a shoe repair shop twice to have them stretched but to no avail. By this time, the 30 day return...

Michael R

...They won't take back or exchange. One of the woman's shoe does not fit due to foot issues I have, again will not take back. I offered to pay processing fee, and I recognize I am past the 30 day return & exchange; however the shoes have never been worn...

Debbie C

Keen Footwear and Shoes For Crews Pros and Cons

Pros
  • Shoes are comfortable and i like the style
  • Used to like keen
  • Incredibly comfortable and versatile
  • Comfort fit and reliability
  • Quick delivery
  • Price
Cons
  • That they fell apart
  • Shoe is defective
  • Stitching pulls apart
  • Customer service
  • I did not like
  • Delivery method

Keen Footwear and Shoes For Crews Most Positive Reviews

Top rated reviews
5

I am a long time Keen lover. They are amazing.
This is the first pair that has steered me wrong in 8 years.
The glue let...

5

The company I work for makes us wear the shoes for crews....so messed up Noone in the store I work at likes them they...

Keen Footwear and Shoes For Crews Most Critical Reviews

Lowest rated reviews
1

I purchased keen shoes that were made specifically for walking near water thru streams, etc. . I use then in the summer...

1

Bought two pair of shoes and returned because uncomfortable. Got refund for only one pair with big re-stock fee. NO...

Keen Footwear and Shoes For Crews Latest Reviews

Recent published reviews
1.4

I ordered on line keen foot ware , they pulled my address from my pay pal account, which is not the shipping address ,...

Read all 115 reviews
1

WORST CUSTOMER SERVICE!
SENT SHOES BACK OVER TWO MONTHS AGO AND THEY STILL HAVENT REFUNDED MY MONEY
SAYING THEY NEVER RECE...

Read all 109 reviews

Keen Footwear and Shoes For Crews Products and Services

Most reviewed product and services
  • Keen Footwear Shoes (35 reviews)
  • Keen Footwear Boots (26 reviews)
  • Keen Footwear Sandals (12 reviews)
  • Shoes For Crews Shoes (60 reviews)
  • Shoes For Crews Customer Care (14 reviews)
  • Shoes For Crews Boots (7 reviews)