PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keen Footwear and Red Wing Shoes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keen Footwear
Red Wing Shoes

Keen Footwear and Red Wing Shoes Overview

Total reviews 127 205
Company responses 0 0
Issues resolved 2 5

Keen Footwear and Red Wing Shoes Consumer Ratings

Rank
519 out of 2094 in Footwear and Clothing category
299 out of 2094 in Footwear and Clothing category
Value for money
451 in category
269 in category
Customer service
231 in category
143 in category
Exchange, Refund and Cancellation Policy
302 in category
158 in category
Product or Service Quality
456 in category
256 in category

Keen Footwear and Red Wing Shoes Rating Details

Value for money
1.7 (55 reviews)
2.4 (74 reviews)
Reviewer's quote

...a year when 3 pairs have fallen apart in 7 months? Can you at least keep a pair of shoes on my feet for a year without them breaking down? I paid you good money, for...

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...I guess I was supposed to point at the boots from outside and then just hand her my money, really, is that your idea of curbside service. I won't be going back to redwing stores and I will share my experience with everyone I know..

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Customer service
1.7 (55 reviews)
2.2 (90 reviews)
Reviewer's quote

...I was unable to get a promised discount and so I left a message with customer service. Two weeks later I finally got a call back. The agent was helpful...

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...style that has glue used on them? This is ridiculous to me and if I don't get a replacement, I will never buy from you again and will pass on the lack of customer service I received from Red...

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Exchange, Refund and Cancellation Policy
1.5 (51 reviews)
2 (77 reviews)
Reviewer's quote

...Their company policy and customer service needs help real bad. If you screw over your loyal customers then who will buy your boots??..

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The woman gives me another pair at no charge in exchange said they were defective was great instead of paying to Have them resoled. She then told me if it happened again I’d have to pay for them to be resoled. So now it’s been three months almost to the day and the replacement boots needed to be...

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Product or Service Quality
1.5 (49 reviews)
2.1 (86 reviews)
Reviewer's quote

...Terrible, terrible product for a premium price..

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...I will let my job know what a failure this location is and maybe they will send me to the army navy store next time where I get great service..

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Keen Footwear and Red Wing Shoes Pros and Cons

Pros
  • Shoes are comfortable and i like the style
  • Incredibly comfortable and versatile
  • Used to like keen
  • Quality
  • Product quality
  • Boots
Cons
  • That they fell apart
  • Shoe is defective
  • Quality is now unacceptable
  • Warranty
  • Customer service did not resolve the issue
  • Customer service

Keen Footwear and Red Wing Shoes Most Positive Reviews

Top rated reviews
5

I am a long time Keen lover. They are amazing.
This is the first pair that has steered me wrong in 8 years.
The glue let...

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5

Purchased soft toe when i needed steel toe boots online, My mistake. Called customer service they emailed me a return la...

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5

I bought a pair of winter boots for my 7 year old. We live in Ottawa, Canada and it gets extremely cold here. I received...

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5

Waterproof boots got wet inside. A lovely employee at the Howard beach store in Queens was amazing!! Her name is...

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Keen Footwear and Red Wing Shoes Most Critical Reviews

Lowest rated reviews
1

I purchased keen shoes that were made specifically for walking near water thru streams, etc. . I use then in the summer...

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1

sold me redwing boots from a redwing store and the soles keep falling off of them. redwing instead of replacing them...

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1

Keen customer service sucks! Not only they sent me the wrong color of shoes, but they also told me that they made a...

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1

RED WING SHOES 4328 Bay Rd. Saginaw, Michigan 48603

I took my pair of almost new, expensive ($280) Chippewa Cowboy Bo...

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Keen Footwear and Red Wing Shoes Latest Reviews

Recent published reviews
1

The glued soles came off the boots after a few months. I tried using different glues, but it just keeps coming apart at...

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No votes

I've worn Red Wing boots for 50 years. The last 3 pairs have only lasted about 2 months each. The soles are literally fa...

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1

The insides wear out faster than the outside. Cheaply made with lousy lack of durability of inside materials. After...

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1.6

I purchased a pair of work boots last Oct or Nov 2019. After buying the recommended inserts and a pair of socks, I paid...

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Keen Footwear and Red Wing Shoes Products and Services

Most reviewed product and services
  • Keen Footwear Shoes (38 reviews)
  • Keen Footwear Boots (28 reviews)
  • Keen Footwear Sandals (13 reviews)
  • Red Wing Shoes Boots (89 reviews)
  • Red Wing Shoes Shoes (28 reviews)
  • Red Wing Shoes Customer Care (14 reviews)