PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Merrell and Keen Footwear as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Merrell
Keen Footwear

Merrell and Keen Footwear Overview

Total reviews 91 128
Company responses 0 0
Issues resolved 1 2

Merrell and Keen Footwear Consumer Ratings

Rank
588 out of 2134 in Footwear and Clothing category
475 out of 2134 in Footwear and Clothing category
Customer service
408 in category
215 in category
Product or Service Quality
422 in category
421 in category
Value for money
484 in category
429 in category
Exchange, Refund and Cancellation Policy
397 in category
285 in category

Merrell and Keen Footwear Rating Details

Customer service
1.3 (36 reviews)
1.7 (55 reviews)
Reviewer's quote

on october 15th i contacted murrell customer service who informed me shoes were never shipped because they are out of stock. customer service also stated that my credit card was not charged. i am annoyed no one contacted me by phone or email to inform me of the information and shoes were not being...

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...I was unable to get a promised discount and so I left a message with customer service. Two weeks later I finally got a call back. The agent was helpful...

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Product or Service Quality
1.6 (34 reviews)
1.6 (50 reviews)
Reviewer's quote

...Vasque and Lowa just have better quality control and engineered materials. Picture speaks for themselves. Claim denied by Merrell..

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...Terrible, terrible product for a premium price..

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Value for money
1.5 (32 reviews)
1.8 (56 reviews)
Reviewer's quote

But since they didn't have that specific pair available on their website anymore they instead offered me a gift card valued at only a fraction of what I spent on the boots and nowhere near enough to cover a replacement pair. So I had to super glue my nice, new Merrell boots together because I can't...

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...a year when 3 pairs have fallen apart in 7 months? Can you at least keep a pair of shoes on my feet for a year without them breaking down? I paid you good money, for...

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Exchange, Refund and Cancellation Policy
1.2 (32 reviews)
1.5 (51 reviews)
Reviewer's quote

I received an RMA and mailed them back to Merrell on 4/24/20 requesting an exchange. The new pair did not arrive until 5/11/20 (2 1/2 weeks later) even though my return was received by Merrell on 4/28/20. That pair did not fit well either so I requested and RMA and returned them on 5/12/20 for a...

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...Their company policy and customer service needs help real bad. If you screw over your loyal customers then who will buy your boots??..

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Merrell and Keen Footwear Pros and Cons

Pros
  • Looks good and usually comfortable
  • Are comfortable
  • Arch support and quality used to be great and worth the price
  • Shoes are comfortable and i like the style
  • Incredibly comfortable and versatile
  • Used to like keen
Cons
  • Poor quality
  • Low quality for high price and lousy return policy
  • Customer service
  • That they fell apart
  • Shoe is defective
  • Quality is now unacceptable

Merrell and Keen Footwear Most Positive Reviews

Top rated reviews
4.8

She updated my email and that's all that needed done very helpful thank you so much

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5

I am a long time Keen lover. They are amazing.
This is the first pair that has steered me wrong in 8 years.
The glue let...

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4.7

I take care of my shoes period.Iam not one of those people who drag my feet. Or just throw a pair of nice boots...

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5

I bought a pair of winter boots for my 7 year old. We live in Ottawa, Canada and it gets extremely cold here. I received...

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Merrell and Keen Footwear Most Critical Reviews

Lowest rated reviews
1

Went to checkout saw that it had free shipping or overnight shipping for 10 dollars so I choose the overnight. Next day...

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1

I purchased keen shoes that were made specifically for walking near water thru streams, etc. . I use then in the summer...

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1

Wore these 240 dollar work shoes
For 3 weeks the inside back of my heels are worn out the holes that are there now make t...

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1

Keen customer service sucks! Not only they sent me the wrong color of shoes, but they also told me that they made a...

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Merrell and Keen Footwear Latest Reviews

Recent published reviews
1

ordered a pair of shoes from murrell making a payment with a visa card through paypal. waited about a week and told...

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4.5

Prefer pick up from UPS . They will provide the label. I am housebound and your return label not downloaded correctly....

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2.4

I have bought merell shoes for the past 10 years and Ive loved them because of their toughness but this last pair I...

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1

The glued soles came off the boots after a few months. I tried using different glues, but it just keeps coming apart at...

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Merrell and Keen Footwear Products and Services

Most reviewed product and services
  • Merrell Shoes (37 reviews)
  • Merrell Boots (20 reviews)
  • Merrell Moab Shoes (6 reviews)
  • Keen Footwear Shoes (38 reviews)
  • Keen Footwear Boots (28 reviews)
  • Keen Footwear Sandals (13 reviews)