PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Merrell and Keen Footwear as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Merrell
Keen Footwear

Merrell and Keen Footwear Overview

Total reviews
86
123
Company responses
0
0
Issues resolved
1
2

Merrell and Keen Footwear Consumer Ratings

Rank
539 out of 2002 in Footwear and Clothing category
434 out of 2002 in Footwear and Clothing category
Customer service
432 in category
216 in category
Product or Service Quality
431 in category
436 in category
Exchange, Refund and Cancellation Policy
392 in category
287 in category
Warranty
417 in category
283 in category

Merrell and Keen Footwear Rating Details

Customer service
1.2 (33 reviews)
1.8 (53 reviews)
Reviewer's quote

...The customer service agent told me he would email the order processing people to tell them to ship my items. Now, a few days later (granted Saturday and Sunday)..

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...Their company policy and customer service needs help real bad. If you screw over your loyal customers then who will buy your boots??..

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Product or Service Quality
1.5 (32 reviews)
1.5 (47 reviews)
Reviewer's quote

...Vasque and Lowa just have better quality control and engineered materials. Picture speaks for themselves. Claim denied by Merrell..

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Liner quality has frayed and buckled liner in the toe area causing blisters. The size of the shoe/boot has reduced. I have been a total Keen user since 2006...

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Exchange, Refund and Cancellation Policy
1.2 (29 reviews)
1.6 (49 reviews)
Reviewer's quote

I received an RMA and mailed them back to Merrell on 4/24/20 requesting an exchange. The new pair did not arrive until 5/11/20 (2 1/2 weeks later) even though my return was received by Merrell on 4/28/20. That pair did not fit well either so I requested and RMA and returned them on 5/12/20 for a...

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(And money) Made the (fatal) mistake of ordering too large, forget trying to return or exchange, it's like the company disappeared from the face of the earth and quite frankly I wish they would. The 'phone' number they give out for customer services only works with a landline - great for most...

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Warranty
1.1 (29 reviews)
1.7 (47 reviews)
Reviewer's quote

- I bought a “Chameleon II - Leather Smoke” model shoes in January 2019. After 10 months, I claimed a detached surface on the left shoe;- BEDIVAR (Merrel representative in Portugal) decided to repair the shoe by making a non-uniform bonding and using a process that does not guarantee robustness or...

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...Because the warranty only covers a year, Keen won't replace them. I won't be buying any shoes from Keen again. They are expensive, but it was worth it when they lasted...

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Merrell and Keen Footwear Pros and Cons

Pros
  • Looks good and usually comfortable
  • Are comfortable
  • Arch support and quality used to be great and worth the price
  • Shoes are comfortable and i like the style
  • Used to like keen
  • Incredibly comfortable and versatile
Cons
  • Poor quality
  • Low quality for high price and lousy return policy
  • Exchange and refund policy
  • That they fell apart
  • Shoe is defective
  • Quality is now unacceptable

Merrell and Keen Footwear Most Positive Reviews

Top rated reviews
4.8

She updated my email and that's all that needed done very helpful thank you so much

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5

I am a long time Keen lover. They are amazing.
This is the first pair that has steered me wrong in 8 years.
The glue let...

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4.7

I take care of my shoes period.Iam not one of those people who drag my feet. Or just throw a pair of nice boots...

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5

I bought a pair of winter boots for my 7 year old. We live in Ottawa, Canada and it gets extremely cold here. I received...

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Merrell and Keen Footwear Most Critical Reviews

Lowest rated reviews
1

Went to checkout saw that it had free shipping or overnight shipping for 10 dollars so I choose the overnight. Next day...

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1

I purchased keen shoes that were made specifically for walking near water thru streams, etc. . I use then in the summer...

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1

Wore these 240 dollar work shoes
For 3 weeks the inside back of my heels are worn out the holes that are there now make t...

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1

Keen customer service sucks! Not only they sent me the wrong color of shoes, but they also told me that they made a...

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Merrell and Keen Footwear Latest Reviews

Recent published reviews
1

I placed an order on June 14, 2020 and I have sent 3 emails requesting the status on my order.....NO REPLY.NOPE

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3.2

KEEN does not respond to emails, calls and none of their options work. Call back does not work. Chat on their website...

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1.5

Have been on hold for 40 mins then gave up. ALL I need is Merrells returns address as I don't have a printer.
Your site i...

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2.7

I purchased the Keen WOMEN'S WAIMEA H2 SANDAL for a shoe to wear while working in the yard (loved the idea of having my...

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Merrell and Keen Footwear Products and Services

Most reviewed product and services
  • Merrell Shoes (35 reviews)
  • Merrell Boots (19 reviews)
  • Merrell Moab Shoes (5 reviews)
  • Keen Footwear Shoes (36 reviews)
  • Keen Footwear Boots (28 reviews)
  • Keen Footwear Sandals (12 reviews)