PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keen Footwear and Merrell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keen Footwear
Merrell

Keen Footwear and Merrell Overview

Total reviews
115
66
Company responses
0
0
Issues resolved
2
1

Keen Footwear was first mentioned on PissedConsumer on Jul 30, 2009 and since then this brand received 115 reviews. It is 49 reviews more than Merrell received since Feb 21, 2014. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Keen Footwear customer support team and Merrell customer service.

Keen Footwear and Merrell Consumer Ratings

Rank
411 out of 2473 in Footwear and Clothing category
459 out of 2473 in Footwear and Clothing category
Customer service
189 in category
No votes
Value for money
363 in category
No votes
Exchange, Refund and Cancellation Policy
231 in category
No votes

According to consumer ratings and reviews, Keen Footwear ranks 48 points higher in the Footwear and Clothing category than Merrell. People gave Keen Footwear 1.8 stars for Customer service criterion in Footwear and Clothing category and it is 725 points higher than the worst rated brand in this category. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Keen Footwear 1.6 stars and it is 75% greater than other in category.

Keen Footwear and Merrell Rating Details

Customer service
1.8 (48 reviews)
No votes
Reviewer's quote

I ordered a pair of inserts directly from Keen online and paid with Paypal. PayPal had the wrong address due to their system not accepting my address change that I thought happened. Ordered from Keen on friday, emailed 2-3 times over the weekend, called Keen on Monday talked to Thomas, Tuesday,...

Dennis

...They lost a customer. They could have kept me for a hundred dollar replacement. They are losing much more than what the replacement would have cost...

Tania P
Value for money
1.7 (47 reviews)
No votes
Reviewer's quote

I contacted Keen customer service in the spring of 2016 because I wanted to buy a size 11 Bali sandal. They said they would notify me when they became available. They never contacted me again. Size 11 Bali sandals are not available from ANYONE, ANYWHERE even a year later! Customer service is a...

PissedConsumer1110969

But since they didn't have that specific pair available on their website anymore they instead offered me a gift card valued at only a fraction of what I spent on the boots and nowhere near enough to cover a replacement pair. So I had to super glue my nice, new Merrell boots together because I can't...

Crystal H
Exchange, Refund and Cancellation Policy
1.6 (44 reviews)
No votes
Reviewer's quote

Poor fit and terrible customer service (Keen Shoes on-line)I bought and paid for a pair of Keen Targhee II shoes. I am a size 9 1/2 but purchased a size 10. They didn't fit (too small) so I took them to a shoe repair shop twice to have them stretched but to no avail. By this time, the 30 day return...

Michael R

This company is a joke, shoes sizes are inaccurate, their customer service is horrible and bunch of liars.They approved a pair of replacement shoes because the width was inaccurate between the right and left shoe and when i semt a photo in of them being destroyed, they offered me 30% discount....

PissedConsumer1625495

Keen Footwear and Merrell Pros and Cons

Pros
  • Shoes are comfortable and i like the style
  • Used to like keen
  • Incredibly comfortable and versatile
  • Arch support and quality used to be great and worth the price
  • Are comfortable
Cons
  • That they fell apart
  • Shoe is defective
  • Stitching pulls apart
  • Poor quality
  • Low quality for high price and lousy return policy
  • Exchange and refund policy

Keen Footwear and Merrell Most Positive Reviews

Top rated reviews
5

I am a long time Keen lover. They are amazing.
This is the first pair that has steered me wrong in 8 years.
The glue let...

4.5

I take care of my shoes period.Iam not one of those people who drag my feet. Or just throw a pair of nice boots...

Keen Footwear and Merrell Most Critical Reviews

Lowest rated reviews
1

I purchased keen shoes that were made specifically for walking near water thru streams, etc. . I use then in the summer...

1

Went to checkout saw that it had free shipping or overnight shipping for 10 dollars so I choose the overnight. Next day...

Keen Footwear and Merrell Latest Reviews

Recent published reviews
1.4

I ordered on line keen foot ware , they pulled my address from my pay pal account, which is not the shipping address ,...

Read all 115 reviews

I purchased these shoes and worn them twice and realized that they were coming apart. You can tell from the photos that...

Read all 66 reviews

Keen Footwear and Merrell Products and Services

Most reviewed product and services
  • Keen Footwear Shoes (35 reviews)
  • Keen Footwear Boots (26 reviews)
  • Keen Footwear Sandals (12 reviews)
  • Merrell Shoes (33 reviews)
  • Merrell Boots (14 reviews)
  • Merrell Moab Shoes (4 reviews)