PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Keen Footwear and Merrell as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Keen Footwear
Merrell

Keen Footwear and Merrell Overview

Total reviews 127 89
Company responses 0 0
Issues resolved 2 1

Keen Footwear and Merrell Consumer Ratings

Rank
518 out of 2095 in Footwear and Clothing category
571 out of 2095 in Footwear and Clothing category
Value for money
453 in category
535 in category
Customer service
229 in category
448 in category
Exchange, Refund and Cancellation Policy
303 in category
421 in category
Product or Service Quality
457 in category
433 in category

Keen Footwear and Merrell Rating Details

Value for money
1.7 (55 reviews)
1.5 (31 reviews)
Reviewer's quote

...a year when 3 pairs have fallen apart in 7 months? Can you at least keep a pair of shoes on my feet for a year without them breaking down? I paid you good money, for...

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But since they didn't have that specific pair available on their website anymore they instead offered me a gift card valued at only a fraction of what I spent on the boots and nowhere near enough to cover a replacement pair. So I had to super glue my nice, new Merrell boots together because I can't...

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Customer service
1.7 (55 reviews)
1.2 (35 reviews)
Reviewer's quote

...I was unable to get a promised discount and so I left a message with customer service. Two weeks later I finally got a call back. The agent was helpful...

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...The customer service agent told me he would email the order processing people to tell them to ship my items. Now, a few days later (granted Saturday and Sunday)..

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Exchange, Refund and Cancellation Policy
1.5 (51 reviews)
1.2 (31 reviews)
Reviewer's quote

...Their company policy and customer service needs help real bad. If you screw over your loyal customers then who will buy your boots??..

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I received an RMA and mailed them back to Merrell on 4/24/20 requesting an exchange. The new pair did not arrive until 5/11/20 (2 1/2 weeks later) even though my return was received by Merrell on 4/28/20. That pair did not fit well either so I requested and RMA and returned them on 5/12/20 for a...

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Product or Service Quality
1.5 (49 reviews)
1.6 (33 reviews)
Reviewer's quote

...Terrible, terrible product for a premium price..

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...Vasque and Lowa just have better quality control and engineered materials. Picture speaks for themselves. Claim denied by Merrell..

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Keen Footwear and Merrell Pros and Cons

Pros
  • Shoes are comfortable and i like the style
  • Incredibly comfortable and versatile
  • Used to like keen
  • Looks good and usually comfortable
  • Are comfortable
  • Arch support and quality used to be great and worth the price
Cons
  • That they fell apart
  • Shoe is defective
  • Quality is now unacceptable
  • Poor quality
  • Low quality for high price and lousy return policy
  • Customer service

Keen Footwear and Merrell Most Positive Reviews

Top rated reviews
5

I am a long time Keen lover. They are amazing.
This is the first pair that has steered me wrong in 8 years.
The glue let...

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4.8

She updated my email and that's all that needed done very helpful thank you so much

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5

I bought a pair of winter boots for my 7 year old. We live in Ottawa, Canada and it gets extremely cold here. I received...

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4.7

I take care of my shoes period.Iam not one of those people who drag my feet. Or just throw a pair of nice boots...

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Keen Footwear and Merrell Most Critical Reviews

Lowest rated reviews
1

I purchased keen shoes that were made specifically for walking near water thru streams, etc. . I use then in the summer...

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1

Went to checkout saw that it had free shipping or overnight shipping for 10 dollars so I choose the overnight. Next day...

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1

Keen customer service sucks! Not only they sent me the wrong color of shoes, but they also told me that they made a...

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1

Wore these 240 dollar work shoes
For 3 weeks the inside back of my heels are worn out the holes that are there now make t...

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Keen Footwear and Merrell Latest Reviews

Recent published reviews
1

The glued soles came off the boots after a few months. I tried using different glues, but it just keeps coming apart at...

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1.8

The Merrell Shoes website must have been designed to create as many problems for the customer as possible. Try buying...

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1

The insides wear out faster than the outside. Cheaply made with lousy lack of durability of inside materials. After...

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3

I just received my Merrill happy king shoe but it has DQ on them why?

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Keen Footwear and Merrell Products and Services

Most reviewed product and services
  • Keen Footwear Shoes (38 reviews)
  • Keen Footwear Boots (28 reviews)
  • Keen Footwear Sandals (13 reviews)
  • Merrell Shoes (36 reviews)
  • Merrell Boots (20 reviews)
  • Merrell Moab Shoes (6 reviews)