PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Richmond American Homes and KB Home as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Richmond American Homes
KB Home

Richmond American Homes and KB Home Overview

Total reviews
124
24
Company responses
0
0
Issues resolved
0
0

Richmond American Homes was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 124 reviews. It is 100 reviews more than KB Home received since Jun 14, 2008.

Richmond American Homes and KB Home Consumer Ratings

Rank
370 out of 2989 in Construction and Repair category
185 out of 2989 in Construction and Repair category
Customer service
248 in category
195 in category
Reliability
220 in category
128 in category
Product or Service Quality
253 in category
144 in category

According to consumer ratings and reviews, KB Home ranks 185 points higher in the Construction and Repair category than Richmond American Homes. People gave Richmond American Homes 1.2 stars for Customer service criterion in Construction and Repair category and it is 455 points higher than the worst rated brand in this category. At the same time, KB Home was rated 1.5 stars for Customer service criterion in this category and it is 508 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that KB Home has a higher rating than Richmond American Homes. Regarding Product or Service Quality criterion, consumers gave Richmond American Homes 1.2 stars and it is 64% greater than other in category. KB Home however was rated 2.1 stars and it is 80% greater than other in category.

Richmond American Homes and KB Home Rating Details

Customer service
1.2 (47 reviews)
1.5 (14 reviews)
Reviewer's quote

There house are junk the customer service is so bad regret buying this house. Beware DONT BUY FROM THIS BUILDER..

Randy G

Cant get an reply to get an appointment for a representative to take care of an urgent matter. Its always we didn't get the email or the message request. Very frustrating.

Donna B
Reliability
1.2 (45 reviews)
2 (13 reviews)
Reviewer's quote

terrible warranty services!!! I bought new house 7 months ago. Already have so many issues with the house . Tried to get a hold of the warranty services for the last three months. I have not gotten any response !!!!!!!!!!!

solongo B

I paid a LOT for a lot of upgrades-flooring/counters/bath tile etc. those are mostly ok. Its the sloppy workmen ship on things like trim and paint. Caulk in copious amts around most window frames. For three months the house was a full on construction site with all the different trades. Our house...

PissedConsumer1628815
Product or Service Quality
1.2 (45 reviews)
2.1 (14 reviews)
Reviewer's quote

We signed the contract to purchase a very expensive home by Richmond American Homes at the Timbers at the Pinery in Parker, CO recently. For the price we paid, we are finding out just what kind of hardware they offered as the standard, and some stupid and lack of common sense (to put it nicely)...

John L

We purchased a home and closed on July 30, 2018. It is October 10th, 2018 and our oven has never worked and still has not been repaired or replaced. The sense of urgency among the supervisors I have dealt with at KB is unacceptable at this point as they continue to point fingers at the manufacturer...

Matthew B

Richmond American Homes and KB Home Pros and Cons

Pros
  • At first look all was wonderful
  • How they kick you in the mouth
  • Liked floor plan
  • Starbucks looked good
Cons
  • Poor quality
  • Not as expected
  • Lack of communication - out right lie to your face
  • Ugly service

Richmond American Homes and KB Home Most Positive Reviews

Top rated reviews
3.6

We had a new home built and moved in July 5th. No repairs were done from walk thru. The house was a disaster. Walls...

3.3

I am being trying to get my refund back since June and all the staff here in San Antonio are being told me that its...

Richmond American Homes and KB Home Most Critical Reviews

Lowest rated reviews
1

Just bought our 2nd house with Richmond American Homes in Las Vegas NV. Dozens of issues. What you get is low qualty...

1

I have signed a Contract on August 21, 2015 with KB Home to buy a house that was supposed to be constructed in their new...

Richmond American Homes and KB Home Latest Reviews

Recent published reviews
1

terrible warranty services!!! I bought new house 7 months ago. Already have so many issues with the house . Tried to...

Read all 124 reviews

Water is leaking from roof into my bathroom.

Read all 24 reviews

Richmond American Homes and KB Home Products and Services

Most reviewed product and services
  • Richmond American Homes House Construction (37 reviews)
  • Richmond American Homes Customer Care (13 reviews)
  • Richmond American Homes Installation (5 reviews)
  • Kb Home House Construction (5 reviews)
  • Kb Home Customer Care (5 reviews)