PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Richmond American Homes and KB Home as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Richmond American Homes
KB Home

Richmond American Homes and KB Home Overview

Total reviews
131
32
Company responses
0
0
Issues resolved
0
0

Richmond American Homes and KB Home Consumer Ratings

Rank
347 out of 1941 in Construction and Repair category
215 out of 1941 in Construction and Repair category
Customer service
252 in category
204 in category
Product or Service Quality
264 in category
158 in category
Reliability
227 in category
142 in category
Turnaround Time
224 in category
156 in category

Richmond American Homes and KB Home Rating Details

Customer service
1.2 (51 reviews)
1.4 (16 reviews)
Reviewer's quote

There house are junk the customer service is so bad regret buying this house. Beware DONT BUY FROM THIS BUILDER..

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...you know I’m a business entrepreneur for almost 20 years employees are my biggest assets or deterrent and I personally wouldn’t recommend her in a customer service position and no bad day excuse or we look like *** bags we were in a brand new over 100k lifted truck we are in our early 30s but work hard and do well even if we were just condo buyers I would never in my life be disrespectful to anyone no matter who I am or they are we were blown away and are now signing at toll brothers we also do referrals and I heard you had a craftsman style so disappointed I didn’t even make it past sales if that’s her...

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Product or Service Quality
1.2 (49 reviews)
2 (16 reviews)
Reviewer's quote

...The doors are very cheap quality. The exterior panels are not in good condition within 6 months. My driveway is cracking and no one came to fix it even though they told me they would..

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:angry: not pleased with the service..

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Reliability
1.1 (47 reviews)
1.9 (15 reviews)
Reviewer's quote

Company sucks for follow up works andf construction in general. Liars and scammers!!!!!!!!!!!!!!!!!!!STAY AWAY!!!!

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Waiting on another call back that never comes.

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Turnaround Time
1.3 (43 reviews)
1.9 (16 reviews)
Reviewer's quote

...They have all their employees so overloaded with work that they have no time to deal with any extra concerns from customers about your home. This includes talking to managers, division President. Richmond tells you that many of your items are under warranty...

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...Either party may at any time, cancel this potential transaction without incurring liability to the other. In the event of cancellation by either party, the Initial Deposit shall be immediately returned to potential Buyer without any deduction. We signed right under this wording...

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Richmond American Homes and KB Home Pros and Cons

Pros
  • At first look all was wonderful
  • Liked floor plan
  • How they kick you in the mouth
  • New home
  • Starbucks looked good
  • Nice size and price
Cons
  • Poor quality
  • Not as expected
  • Lack of communication - out right lie to your face
  • Warrenty guy very bad
  • Ugly service
  • No one calls you back

Richmond American Homes and KB Home Most Positive Reviews

Top rated reviews
3.6

We had a new home built and moved in July 5th. No repairs were done from walk thru. The house was a disaster. Walls...

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3.5

I am being trying to get my refund back since June and all the staff here in San Antonio are being told me that its...

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No votes
3.3

KB Homes Management,
We refused to proceed with the purchase of 2966 Lucia Jade Loop lot # 26 located in Chula Vista Ca....

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Richmond American Homes and KB Home Most Critical Reviews

Lowest rated reviews
1

Just bought our 2nd house with Richmond American Homes in Las Vegas NV. Dozens of issues. What you get is low qualty...

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1

I have signed a Contract on August 21, 2015 with KB Home to buy a house that was supposed to be constructed in their new...

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1

My wife and I purchased a home in aurora co three years ago. When we purchased the home had vacant land behind where we...

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1

Google willowbrook in FL & you will find news reports of how KB Home builds homes & in Willowbrook they knew for years...

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Richmond American Homes and KB Home Latest Reviews

Recent published reviews
No votes

Today the excavators for Richmond American Homes in Casa Grande bulldozed over the protected nests of the burrowing...

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1

Waiting on another call back that never comes.

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1.2

I am extremely disappointed with this builder. The doors are very cheap quality. The exterior panels are not in good...

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1

KB Homes baits you with advertisements/promises of newly dropped prices on a development, then after viewing a model...

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Richmond American Homes and KB Home Products and Services

Most reviewed product and services
  • Richmond American Homes House Construction (37 reviews)
  • Richmond American Homes Customer Care (14 reviews)
  • Richmond American Homes Installation (5 reviews)
  • Kb Home Customer Care (7 reviews)
  • Kb Home House Construction (6 reviews)