PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about KB Home and Richmond American Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

KB Home
Richmond American Homes

KB Home and Richmond American Homes Overview

Total reviews
Company responses
Issues resolved

Richmond American Homes was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 124 reviews. It is 97 reviews more than KB Home received since Jun 14, 2008.

KB Home and Richmond American Homes Consumer Ratings

185 out of 2727 in Construction and Repair category
374 out of 2727 in Construction and Repair category
Turnaround Time
147 in category
216 in category
Price Affordability
170 in category
291 in category
Product or Service Quality
142 in category
257 in category

According to consumer ratings and reviews, KB Home ranks 189 points higher in the Construction and Repair category than Richmond American Homes. People gave KB Home 2 stars for Turnaround Time criterion in Construction and Repair category and it is 335 points higher than the worst rated brand in this category. At the same time, Richmond American Homes was rated 1.4 stars for Turnaround Time criterion in this category and it is 266 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that KB Home has a higher rating than Richmond American Homes. Regarding Product or Service Quality criterion, consumers gave KB Home 2.1 stars and it is 71% greater than other in category. Richmond American Homes however was rated 1.2 stars and it is 53% worse than other in category.

KB Home and Richmond American Homes Rating Details

Turnaround Time
2 (14 reviews)
1.4 (39 reviews)
Reviewer's quote

...Either party may at any time, cancel this potential transaction without incurring liability to the other. In the event of cancellation by either party, the Initial Deposit shall be immediately returned to potential Buyer without any deduction. We signed right under this wording...


...They have all their employees so overloaded with work that they have no time to deal with any extra concerns from customers about your home. This includes talking to managers, division President. Richmond tells you that many of your items are under warranty...

Price Affordability
2.6 (14 reviews)
1.8 (40 reviews)
Reviewer's quote

Cant get an reply to get an appointment for a representative to take care of an urgent matter. Its always we didn't get the email or the message request. Very frustrating.

Donna B

For the price we paid, we are finding out just what kind of hardware they offered as the standard, and some stupid and lack of common sense (to put it nicely) with some of their options and why they don't go that extra step to make it easy for the buyers. Here are some examples of what I considered...

John L
Product or Service Quality
2.1 (14 reviews)
1.2 (45 reviews)
Reviewer's quote

...I’m a business entrepreneur for almost 20 years employees are my biggest assets or deterrent and I personally wouldn’t recommend her in a customer service position and no bad day excuse or we look like *** bags we were in a brand new over 100k lifted truck we are in our early 30s but work hard and do well even if we were just condo buyers I would never in my life be disrespectful to anyone no matter who I am or they are we were blown away and are now signing at toll brothers we also do referrals and I heard you had a craftsman style so disappointed I didn’t even make it past sales if that’s her...


There house are junk the customer service is so bad regret buying this house. Beware DONT BUY FROM THIS BUILDER..

Randy G

KB Home and Richmond American Homes Pros and Cons

  • Awesome community
  • Starbucks looked good
  • New home
  • At first look all was wonderful
  • How they kick you in the mouth
  • Liked floor plan
  • Ugly service
  • Poor quality
  • Not as expected
  • Cheap and cut corners

KB Home and Richmond American Homes Most Positive Reviews

Top rated reviews

I am being trying to get my refund back since June and all the staff here in San Antonio are being told me that its...


We had a new home built and moved in July 5th. No repairs were done from walk thru. The house was a disaster. Walls...

KB Home and Richmond American Homes Most Critical Reviews

Lowest rated reviews

I have signed a Contract on August 21, 2015 with KB Home to buy a house that was supposed to be constructed in their new...


Just bought our 2nd house with Richmond American Homes in Las Vegas NV. Dozens of issues. What you get is low qualty...

KB Home and Richmond American Homes Latest Reviews

Recent published reviews

Fix the cabinets on kitchen

Read all 27 reviews

terrible warranty services!!! I bought new house 7 months ago. Already have so many issues with the house . Tried to...

Read all 124 reviews

KB Home and Richmond American Homes Products and Services

Most reviewed product and services
  • Kb Home Customer Care (7 reviews)
  • Kb Home House Construction (5 reviews)
  • Richmond American Homes House Construction (37 reviews)
  • Richmond American Homes Customer Care (13 reviews)
  • Richmond American Homes Installation (5 reviews)