PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about KB Home and LGI Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

KB Home
LGI Homes

KB Home and LGI Homes Overview

Total reviews
27
438
Company responses
0
0
Issues resolved
0
4

LGI Homes was first mentioned on PissedConsumer on Feb 5, 2008 and since then this brand received 438 reviews. It is 411 reviews more than KB Home received since Jun 14, 2008.

KB Home and LGI Homes Consumer Ratings

Rank
188 out of 2743 in Construction and Repair category
214 out of 2743 in Construction and Repair category
Price Affordability
171 in category
187 in category
Turnaround Time
137 in category
154 in category
Product or Service Quality
144 in category
177 in category

According to consumer ratings and reviews, KB Home ranks 26 points higher in the Construction and Repair category than LGI Homes. People gave KB Home 2.6 stars for Price Affordability criterion in Construction and Repair category and it is 454 points higher than the worst rated brand in this category. At the same time, LGI Homes was rated 2.4 stars for Price Affordability criterion in this category and it is 438 points higher than the worst rated brand in this category. If we look at Turnaround Time criterion, than we see that LGI Homes has a higher rating than LGI Homes. Regarding Product or Service Quality criterion, consumers gave KB Home 2.1 stars and it is 77% greater than other in category. LGI Homes however was rated 1.9 stars and it is 72% greater than other in category.

KB Home and LGI Homes Rating Details

Price Affordability
2.6 (14 reviews)
2.4 (149 reviews)
Reviewer's quote

Cant get an reply to get an appointment for a representative to take care of an urgent matter. Its always we didn't get the email or the message request. Very frustrating.

Donna B

...These houses are built In such a hurry with low quality materials and they are sold at the market price. This guarantee the maximum profit for the LGI homes company but the consumers have to pay the price..

PissedConsumer1339114
Turnaround Time
2 (14 reviews)
2 (122 reviews)
Reviewer's quote

...Either party may at any time, cancel this potential transaction without incurring liability to the other. In the event of cancellation by either party, the Initial Deposit shall be immediately returned to potential Buyer without any deduction. We signed right under this wording...

Michael

We gave what we thought was sufficient time for Dale to respond to our concerns, but every effort was a struggle. During our walkthrough, Dale said whatever problems were not on our check-off list to just type the problem into the community website, after we talked about the driveway. We informed...

Tina
Product or Service Quality
2.1 (14 reviews)
1.9 (151 reviews)
Reviewer's quote

...I’m a business entrepreneur for almost 20 years employees are my biggest assets or deterrent and I personally wouldn’t recommend her in a customer service position and no bad day excuse or we look like *** bags we were in a brand new over 100k lifted truck we are in our early 30s but work hard and do well even if we were just condo buyers I would never in my life be disrespectful to anyone no matter who I am or they are we were blown away and are now signing at toll brothers we also do referrals and I heard you had a craftsman style so disappointed I didn’t even make it past sales if that’s her...

Kit

...The secretary told me that she would contact me via email to send me a service request #. That never happened. She never contacted me...

Arria

KB Home and LGI Homes Pros and Cons

Pros
  • Starbucks looked good
  • New home
  • Awesome community
  • Location
  • Nice homes
  • Price
Cons
  • Ugly service
  • Poor customer service
  • Poor service
  • Non caring attitudes

KB Home and LGI Homes Most Positive Reviews

Top rated reviews
3.3

I am being trying to get my refund back since June and all the staff here in San Antonio are being told me that its...

5

after living in the home for 6 months, haven't had any problems. Still glad I bought it. No complaints. Definitely...

KB Home and LGI Homes Most Critical Reviews

Lowest rated reviews
1

I have signed a Contract on August 21, 2015 with KB Home to buy a house that was supposed to be constructed in their new...

1

We moved in 11 April 2014. LOVED our house although there were several things that were mentioned at our punch list that...

KB Home and LGI Homes Latest Reviews

Recent published reviews

Fix the cabinets on kitchen

Read all 27 reviews

Like I said a drip pan wasn't put so it leaked on the floor which is above my dining room roof ceiling which now needs...

Read all 438 reviews

KB Home and LGI Homes Products and Services

Most reviewed product and services
  • Kb Home Customer Care (7 reviews)
  • Kb Home House Construction (5 reviews)
  • Lgi Homes House Construction (78 reviews)
  • Lgi Homes Customer Care (52 reviews)
  • Lgi Homes Home Buying (30 reviews)