PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about KB Home and Lennar as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

KB Home
Lennar

KB Home and Lennar Overview

Total reviews
27
393
Company responses
0
0
Issues resolved
0
4

Lennar was first mentioned on PissedConsumer on Jun 9, 2008 and since then this brand received 393 reviews. It is 366 reviews more than KB Home received since Jun 14, 2008.

KB Home and Lennar Consumer Ratings

Rank
188 out of 2743 in Construction and Repair category
302 out of 2743 in Construction and Repair category
Price Affordability
171 in category
212 in category
Customer service
198 in category
231 in category
Product or Service Quality
144 in category
232 in category

According to consumer ratings and reviews, KB Home ranks 114 points higher in the Construction and Repair category than Lennar. People gave KB Home 2.6 stars for Price Affordability criterion in Construction and Repair category and it is 455 points higher than the worst rated brand in this category. At the same time, Lennar was rated 2.2 stars for Price Affordability criterion in this category and it is 414 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that KB Home has a higher rating than Lennar. Regarding Product or Service Quality criterion, consumers gave KB Home 2.1 stars and it is 77% greater than other in category. Lennar however was rated 1.4 stars and it is 63% greater than other in category.

KB Home and Lennar Rating Details

Price Affordability
2.6 (14 reviews)
2.2 (101 reviews)
Reviewer's quote

Cant get an reply to get an appointment for a representative to take care of an urgent matter. Its always we didn't get the email or the message request. Very frustrating.

Donna B

...Lenar said if I didn't use their mortgage company, they would raise the price of the home. I noticed one problem with the house it has a design flaw. If it snows to much the water leaks into the house...

PissedConsumer1107149
Customer service
1.5 (14 reviews)
1.3 (118 reviews)
Reviewer's quote

...you know I’m a business entrepreneur for almost 20 years employees are my biggest assets or deterrent and I personally wouldn’t recommend her in a customer service position and no bad day excuse or we look like *** bags we were in a brand new over 100k lifted truck we are in our early 30s but work hard and do well even if we were just condo buyers I would never in my life be disrespectful to anyone no matter who I am or they are we were blown away and are now signing at toll brothers we also do referrals and I heard you had a craftsman style so disappointed I didn’t even make it past sales if that’s her...

Kit

The customer service representative assigned to us was dismissive and disrespectful. He felt incredibly comfortable referring me to his supervisor on numerous occasions when I questioned his demeanor and attitude towards our concerns. Our security system caught a contractor saying in spanish that...

PissedConsumer1747490
Product or Service Quality
2.1 (14 reviews)
1.4 (116 reviews)
Reviewer's quote

:angry: not pleased with the service..

Daily

...Warranty/Service team another waste rather dumb team who just knows receiving and noting the service complaints. We are keep writing mails, raising the issues but they just ignores all these. It will be a BIG mistake if someone try to buy a home with Lennar...

LennarConsumerAtClarskburgSquare

KB Home and Lennar Pros and Cons

Pros
  • Starbucks looked good
  • New home
  • Awesome community
  • Sales representative we dealt with
  • Location
  • Seller contribution
Cons
  • Ugly service
  • Bad customer service
  • Refusal to accept responsibility
  • Do not care about customers

KB Home and Lennar Most Positive Reviews

Top rated reviews
3.3

I am being trying to get my refund back since June and all the staff here in San Antonio are being told me that its...

5

Terrible fine finishers EXCEPT when it benefits their pockets. Take immaculate care of their golf course.
I do love their...

KB Home and Lennar Most Critical Reviews

Lowest rated reviews
1

I have signed a Contract on August 21, 2015 with KB Home to buy a house that was supposed to be constructed in their new...

1

I don't even know where to begin. I guess I'll make a list of all the problems I've had and then just take the highlight...

KB Home and Lennar Latest Reviews

Recent published reviews

Fix the cabinets on kitchen

Read all 27 reviews
1.2

We closed on our brand new home less than 6 months ago and we have dealt with an excessive amount of issues from water...

Read all 393 reviews

KB Home and Lennar Products and Services

Most reviewed product and services
  • Kb Home Customer Care (7 reviews)
  • Kb Home House Construction (5 reviews)
  • Lennar House Construction (96 reviews)
  • Lennar Customer Care (33 reviews)
  • Lennar Home Buying (24 reviews)