PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kayak and Travelocity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kayak
Travelocity

Kayak and Travelocity Overview

Total reviews
2
645
Company responses
0
0
Issues resolved
0
0

Travelocity was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 645 reviews. It is 643 reviews more than Kayak received since Feb 6, 2016.

Kayak and Travelocity Consumer Ratings

Rank
7 out of 695 in Travel Agencies category
121 out of 695 in Travel Agencies category
Website
8 in category
94 in category
Customer service
No votes
109 in category
Staff
No votes
98 in category

According to consumer ratings and reviews, Kayak ranks 114 points higher in the Travel Agencies category than Travelocity. People gave Kayak 5 stars for Website criterion in Travel Agencies category and it is 230 points higher than the worst rated brand in this category. At the same time, Travelocity was rated 1.7 stars for Website criterion in this category and it is 144 points higher than the worst rated brand in this category.

Kayak and Travelocity Rating Details

Website
5 (1 review)
1.7 (132 reviews)
Reviewer's quote

Am I the only one who booked through Kayak and then got an additional 15% charge from Airfare.com later to my credit card? What's going on? I'm afraid to challenge the charge and have the ticketing in some way affected because I have read the scads of complaints about Airfare.com. I have scoured...

Ranveer

I tried to cancel it on the website but it kept telling me that there were no rooms available. So I called to see if they could help me, the lady on the phone after a back and fourth conversation stating that if i already have a room why can;t i just cancel 1 day well she finally agreed to call the...

Antigone B
Customer service
No votes
1.1 (132 reviews)
Reviewer's quote

No items

...Worse customer service anywhere..

PissedConsumer1715384
Staff
No votes
1.2 (122 reviews)
Reviewer's quote

No items

...When my employee arrived at Alamo car rental at the Dallas Airport Alamo staff tried to get him to purchase car insurance. My employee told them he did not need it due to us paying Travelocity for it in our package. When my employee returned the car he owed $37...

John J

Kayak and Travelocity Pros and Cons

Pros
No votes
  • Will never use again
  • E-mail confirmation
  • Website
Cons
No votes
  • Poor customer service
  • Outright lies
  • Huge hassle

Kayak and Travelocity Most Positive Reviews

Top rated reviews
5

Am I the only one who booked through Kayak and then got an additional 15% charge from Airfare.com later to my credit...

4.2

I get it, the weather is bad this winter. So hire more cust. service reps! A hold time of one hour is not acceptable....

Kayak and Travelocity Most Critical Reviews

Lowest rated reviews
No votes
1

I used Travelocity to book a reservation with one of their "recommended" hotels, the Capital Inn & Suites located...

Kayak and Travelocity Latest Reviews

Recent published reviews

I don’t any confirmation for my ticket

Read all 2 reviews
3.6

Can not get in contact with customers service

Read all 645 reviews

Kayak and Travelocity Products and Services

Most reviewed product and services
No votes
  • Travelocity Flight Booking (137 reviews)
  • Travelocity Customer Care (48 reviews)
  • Travelocity Room Booking (30 reviews)