Kayak vs Priceline: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kayak and Priceline as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Kayak

5.0

Priceline

1.4

Kayak

Priceline

Kayak and Priceline Overview

Total reviews

1317

Company responses

Issues resolved

Priceline was first mentioned on PissedConsumer on Jul 15, 2007 and since then this brand received 1317 reviews. It is 1315 reviews more than Kayak received since Feb 6, 2016.

Kayak and Priceline Consumer Ratings

Rank

7 out of 695 in Travel Agencies category

124 out of 695 in Travel Agencies category

Website

8 in category

95 in category

Customer service

No votes

94 in category

Exchange, Refund and Cancellation Policy

No votes

73 in category

According to consumer ratings and reviews, Kayak ranks 117 points higher in the Travel Agencies category than Priceline. People gave Kayak 5 stars for Website criterion in Travel Agencies category and it is 230 points higher than the worst rated brand in this category. At the same time, Priceline was rated 1.7 stars for Website criterion in this category and it is 143 points higher than the worst rated brand in this category.

Kayak and Priceline Rating Details

Website

5 (1 review)

1.7 (297 reviews)

Reviewer's quote

Am I the only one who booked through Kayak and then got an additional 15% charge from Airfare.com later to my credit card? What's going on? I'm afraid to challenge the charge and have the ticketing in some way affected because I have read the scads of complaints about Airfare.com. I have scoured...

Ranveer

I like this website not only because of the multiple options that gives you to choose your airplane ticket, but I don't know why I also like its design. It's friendlier and its not so visually overwhelming..

Aleysha

Customer service

No votes

1.2 (368 reviews)

Reviewer's quote

No items

Quoted price was not honored was over charged given a runaround to try to straiten out there customer service is a joke . they booked a hotel for me and left me stuck at airport for 10 hours had to rent another car from different car from diff rental co to get to hotel . Called many times to...

Arthur L

Exchange, Refund and Cancellation Policy

No votes

1.1 (320 reviews)

Reviewer's quote

No items

...Even though the top of the reservation said "FREE Cancellation until Pickup". I will never us priceline again..

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