PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kayak and Orbitz as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kayak
Orbitz

Kayak and Orbitz Overview

Total reviews
2
392
Company responses
0
0
Issues resolved
0
3

Orbitz was first mentioned on PissedConsumer on Jan 4, 2008 and since then this brand received 392 reviews. It is 390 reviews more than Kayak received since Feb 6, 2016.

Kayak and Orbitz Consumer Ratings

Rank
7 out of 696 in Travel Agencies category
101 out of 696 in Travel Agencies category
Website
8 in category
94 in category
Customer service
No votes
83 in category
Staff
No votes
90 in category

According to consumer ratings and reviews, Kayak ranks 94 points higher in the Travel Agencies category than Orbitz. People gave Kayak 5 stars for Website criterion in Travel Agencies category and it is 232 points higher than the worst rated brand in this category. At the same time, Orbitz was rated 1.7 stars for Website criterion in this category and it is 146 points higher than the worst rated brand in this category.

Kayak and Orbitz Rating Details

Website
5 (1 review)
1.7 (87 reviews)
Reviewer's quote

Am I the only one who booked through Kayak and then got an additional 15% charge from Airfare.com later to my credit card? What's going on? I'm afraid to challenge the charge and have the ticketing in some way affected because I have read the scads of complaints about Airfare.com. I have scoured...

Ranveer

Go to the booking website Select Destinations Select Dates of Travel Click show Lowest to Highest for prices Click Search Select your flights Click next Please note that sometimes the Flights you selected will CHANGE! I selected an AM flight and Orbitz changed it to a PM flight. This happened...

Annett
Customer service
No votes
1.3 (83 reviews)
Reviewer's quote

No items

...Called your customer service number immediately (are car rental suggested) and you couldn’t do anything. Got charged any ways!! Way to rip of $400. 00 with providing any services! NEVER AGAIN..

Debra L
Staff
No votes
1.4 (80 reviews)
Reviewer's quote

No items

I booked another hotel through them on the same day the staff even said the hotel was wrong for charging me extra and said I should be refunded. Told I was to hear back from a so called supervisor within 24 hours, well that didn't happen been following up they say they need the hotels...

Immanuel

Kayak and Orbitz Pros and Cons

Pros
No votes
  • Easy to book
  • Price
  • Easiness
Cons
No votes
  • Customer service
  • Ability to change
  • Poor contact information

Kayak and Orbitz Most Positive Reviews

Top rated reviews
5

Am I the only one who booked through Kayak and then got an additional 15% charge from Airfare.com later to my credit...

5

Last night, my wife and I attempted to book a flight for an upcoming trip for 6 members of our family using Orbitz.com....

Kayak and Orbitz Most Critical Reviews

Lowest rated reviews
No votes
1

Worst online flight booking company ever. Booked a flight leaving at 10:30 am for me and my son and received the itiner...

Kayak and Orbitz Latest Reviews

Recent published reviews

I don’t any confirmation for my ticket

Read all 2 reviews
1

We booked a hotel through them then had to cancel. We called and talked an orbitz rep who canceled our reservation and...

Read all 392 reviews

Kayak and Orbitz Products and Services

Most reviewed product and services
No votes
  • Orbitz Flight Booking (103 reviews)
  • Orbitz Customer Care (20 reviews)
  • Orbitz Car Rental (16 reviews)