PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zales and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zales
Kay Jewelers

Zales and Kay Jewelers Overview

Total reviews 469 994
Company responses 0 0
Issues resolved 2 4

Zales and Kay Jewelers Consumer Ratings

Rank
200 out of 856 in Jewelry and Accessories category
159 out of 856 in Jewelry and Accessories category
Customer service
117 in category
No votes
Exchange, Refund and Cancellation Policy
103 in category
No votes
Product or Service Quality
139 in category
No votes
Website
161 in category
No votes

Zales and Kay Jewelers Rating Details

Customer service
1.3 (136 reviews)
No votes
Reviewer's quote

...My husband and I have been customers for over 30 years and I've become unhappy with the customer service. It's safe to say we will no longer be doing business with this company anymore unless there is a drastic change..

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I am very upset about the Customer Service I have been given at Kay's and plan to never shop here again. I went to the store on September 4th to exchange my soon to be husband band for a gold wedding band. I was told that the band will be back at the store before my wedding date of the 26th...

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Exchange, Refund and Cancellation Policy
1.3 (115 reviews)
No votes
Reviewer's quote

...I would like to possibly get a gift card through Zales for the refund amount. Thank u very much for all the help ive received during this matter..

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...Can't get manager to give us the proper professional evaluation form so we can have it added to our personal property home owners insurance policy..

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Product or Service Quality
1.4 (105 reviews)
No votes
Reviewer's quote

...to the closest Zales location to have the cleaning and inspection of my ring only to be met by 2, less than welcoming women, that only told me that this service was now, due to covid, only available Monday -Thursday. I explained that this was not an option because I worked on those days and lived so far away. This was no help and I did not...

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...d Towne Center, Ste 2205, Glendale, AZ 85308 (6**) **2-3996 refused to follow through on their phone promise 2 days earlier and failed to provide the customer service I had already paid for through a Lifetime Watch Battery Replacement Program. I would NOT recommend that anyone do any business with that Kay Jeweler as they ...

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Website
1.8 (101 reviews)
No votes
Reviewer's quote

No complaints except the prices are different on website than in store..

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...Apparently my due date was 2/17/20, I paid the amount provided on the website on 2/18/20. Just received a statement I owe $58. 00...

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Zales and Kay Jewelers Pros and Cons

Pros
  • Staff at the store were very nice
  • No pros
  • Store staff seemed sorry even while refusing to honor price
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
Cons
  • Customer service
  • Quality
  • No solution
  • Careless customer care
  • False guarantee
  • Service

Zales and Kay Jewelers Most Positive Reviews

Top rated reviews
5

I know how freaked out I got when I stumbled upon all of the negative reviews about Zales AFTER I had already ordered my...

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5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

I am concerned, after reading the reviews about sales repair service. A few years ago I sent a watch for repair, the cri...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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Zales and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

There are so many reasons not to shop at Zales. First of all, when my fiance and I went to browse rings, we were heavily...

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1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

Bought my Husband a tatitanium and Diamond wedding band from zales 2000 plus tx we paid payments for two years to pay...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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Zales and Kay Jewelers Latest Reviews

Recent published reviews
3.8

No complaints except the prices are different on website than in store.

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3.5

I put in two orders and wont too know if they were both recived

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4

Everything fine no problems so far.

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1

My Le Vian ring was sent to have a stone replace and to be sized at the same time. It was gone a total of 4 weeks. When...

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Zales and Kay Jewelers Products and Services

Most reviewed product and services
  • Zales Ring (168 reviews)
  • Zales Ring Repair (17 reviews)
  • Zales Shipping Service (14 reviews)
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (47 reviews)
  • Kay Jewelers Ring (39 reviews)