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Zales

Luxury / Jewelry
  • 1 ISSUES RESOLVED
  • 325 TOTAL REVIEWS
  • $110K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Website
Diversity of Products or Services
  • Product quality 2
  • Website 1
  • Store staff seemed sorry even while refusing to honor price 1
  • Staff at the store were very nice 1
  • Ring 1

Customers don't like

  • Customer service9
  • Quality7
  • Poor product3
  • No solution3
  • Bad quality3
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Kay Jewelers

Luxury / Jewelry
  • 0 ISSUES RESOLVED
  • 641 TOTAL REVIEWS
  • $290K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Website
Diversity of Products or Services
  • Pretty jewelry 3
  • Warranty and customer service 1
  • Used to treat me the same if i spent 0 or 2000 dollars 1
  • Theresa was very attententive as always 1
  • Several locations in salt lake valley 1

Customers don't like

  • Careless customer care13
  • False guarantee6
  • Defective jewelry2
  • Way they managed tracked my ring1
  • Service is poor in human employees are non professional1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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