PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kay Jewelers and Zales as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kay Jewelers
Zales

Kay Jewelers and Zales Overview

Total reviews 1196 560
Company responses 0 0
Issues resolved 4 4

Kay Jewelers and Zales Consumer Ratings

Rank
269 out of 1421 in Jewelry and Accessories category
290 out of 1421 in Jewelry and Accessories category
Customer service
223 in category
220 in category
Product or Service Quality
225 in category
254 in category
Discounts and Special Offers
221 in category
227 in category
Exchange, Refund and Cancellation Policy
183 in category
213 in category

Kay Jewelers and Zales Rating Details

Customer service
1.3
(362 reviews)
1.4
(182 reviews)
Reviewer's quote

...Customer service is awful. Said they mailed a letter that I never received..

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...I contacted customer service and they also said. Because I missed an inspection I would have to purchase a new diamond for the ring, They would be keeping the chipped diamond. And if I did not do so , they would not repair any other part of the ring...

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Product or Service Quality
1.7
(298 reviews)
1.5
(142 reviews)
Reviewer's quote

...Very poor customer service...

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...That is terrible customer service. We spend a lot and have been customers for years. please help with this..

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Discounts and Special Offers
1.9
(279 reviews)
1.8
(129 reviews)
Reviewer's quote

...I have only worn the bracelet 3 times since 2018 on special occasions that has to do with my son or celebrations of his life. Each time I wear it the bracelets breaks apart and I have to take it back to get it fixed. It should not be this way...

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...The ring has to be special ordered for the right size and it can take 10 weeks. So I then I figured I'd ask if this ring was really limited edition and no longer being made and she said no that's not true either. Then I receive my statement today and the interest is monthly not yearly...

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Exchange, Refund and Cancellation Policy
1.5
(274 reviews)
1.3
(151 reviews)
Reviewer's quote

So I sent them and she didn't like it and went to the store to exchange or return them and they asked her for the receipt, it was in the box, they asked her for my card, she said it was a gift it's from my mom, they asked her whats my SS number? Of course she will not have that. She called me I...

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I was told when I picked it up that I had a lifetime diamond warranty and if I didnt like or needed to exchange it or return the ring I could as I had 60 days to do so. This past Monday my center diamond was gone, I messaged Jafri who sold me my ring and told him that I dont shower in it or sleep...

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Kay Jewelers and Zales Pros and Cons

Pros
  • Pretty jewelry
  • Nice selction
  • Used to treat me the same if i spent 0 or 2000 dollars
  • No pros
  • Store staff seemed sorry even while refusing to honor price
  • Staff at the store were very nice
Cons
  • Careless customer care
  • False guarantee
  • Customer service
  • Customer service
  • No solution
  • Service and delivery of product

Kay Jewelers and Zales Most Positive Reviews

Top rated reviews
5

It has been over a year since I ordered my wedding band and ring. We ordered from Janice at Partridge Creek, Clinton Twp...

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5

Black diamond in the rough for sale 3 to 4 lbs in gem state it is a o e of a kind putting the enigma to share I li e in...

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5

Just helped me with my bill by giving me a n extension and a payment plan so I can pay it and make my credit good

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5

I know how freaked out I got when I stumbled upon all of the negative reviews about Zales AFTER I had already ordered my...

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Kay Jewelers and Zales Most Critical Reviews

Lowest rated reviews
1

I will never purchase anything from Kay Jewelers again and as a matter of fact I will never go back in their store....

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1

my boyfriend ordered me a promise ring online at Zales. The ring is beautiful and means a lot to me but it is to big. So...

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1

I went into Kays Jewelers to see about a customized band for my wedding rings for my 30th anniversary. I got the run...

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1

My fiance bought me a promise ring back in 2012. In 2014 the band broke. When he bought the ring he was told he could...

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Kay Jewelers and Zales Latest Reviews

Recent published reviews
1.3

I was placed on the hardship program and was told to pay $85.00 for 12 months and the late fees will be dismissed....

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1

Customer complaint on store in Kennewick WA. 1/27/24, I had taken my 2 rings in to be checked and sent off for rhodium...

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No votes

I tried to purchase this item, Heart-Shaped Lab-Created Ruby & White Lab-Created Sapphire Gift Set Sterling Silver...

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1

My wedding ring is purchased at Zale's In Temple Texas. We purchased the lifetime protection plan. A couple weeks ago I...

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