PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kay Jewelers and Zales as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kay Jewelers
Zales

Kay Jewelers and Zales Overview

Total reviews
968
409
Company responses
0
0
Issues resolved
3
1

Kay Jewelers and Zales Consumer Ratings

Rank
181 out of 828 in Jewelry and Accessories category
209 out of 828 in Jewelry and Accessories category
Customer service
120 in category
135 in category
Product or Service Quality
109 in category
150 in category
Exchange, Refund and Cancellation Policy
92 in category
124 in category
Discounts and Special Offers
130 in category
155 in category

Kay Jewelers and Zales Rating Details

Customer service
1.3 (260 reviews)
1.2 (107 reviews)
Reviewer's quote

So with that said I spend over 4 hours with the most rude customer service people I have ever experienced. The first one was yelling at me on the line, the next left me on hold and never to return. Then saving the best customer service person for last she told me a supervisor would call me back and...

Read full review

...Im pissed! Now they are saying it will be another 2-3 weeks! I will never buy from here again! Nobody communicated with me and when trying to reach out to customer service, I hung up after being on hold over 20 min! Ridiculous! UPDATE: just received an email saying my ring was in! Heres the before and after...

Read full review
Product or Service Quality
1.7 (215 reviews)
1.4 (85 reviews)
Reviewer's quote

...Called customer service and was told could not have ring until virus scare was over. I need that ring, may have to sell it for groceries. They continue to demand payments for ring...

Read full review

...The quality was a F color and the GSI card told the specifics. When I asked to see the GSI report number etched on the diamond, as it was noted on the GSI card, the manager could not find it. He spent 30-45 minutes looking for it with his microscope and could not find it...

Read full review
Exchange, Refund and Cancellation Policy
1.6 (203 reviews)
1.2 (93 reviews)
Reviewer's quote

I still have not revived my full refund back. $110. 5 is still owed to me..

Read full review

...I need to return and get a refund for this ring..

Read full review
Discounts and Special Offers
1.9 (197 reviews)
1.6 (72 reviews)
Reviewer's quote

...They need special recognition for a job well done. The way they solve issues and all..

Read full review

...The ring has to be special ordered for the right size and it can take 10 weeks. So I then I figured I'd ask if this ring was really limited edition and no longer being made and she said no that's not true either. Then I receive my statement today and the interest is monthly not yearly...

Read full review

Kay Jewelers and Zales Pros and Cons

Pros
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
  • Store staff seemed sorry even while refusing to honor price
  • Staff at the store were very nice
  • No pros
Cons
  • Careless customer care
  • False guarantee
  • Poor customer services skills
  • Customer service
  • Quality
  • No solution

Kay Jewelers and Zales Most Positive Reviews

Top rated reviews
5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

Read full review
5

I know how freaked out I got when I stumbled upon all of the negative reviews about Zales AFTER I had already ordered my...

Read full review
5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

Read full review
5

I am concerned, after reading the reviews about sales repair service. A few years ago I sent a watch for repair, the cri...

Read full review

Kay Jewelers and Zales Most Critical Reviews

Lowest rated reviews
1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

Read full review
1

There are so many reasons not to shop at Zales. First of all, when my fiance and I went to browse rings, we were heavily...

Read full review
1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

Read full review
1

Bought my Husband a tatitanium and Diamond wedding band from zales 2000 plus tx we paid payments for two years to pay...

Read full review

Kay Jewelers and Zales Latest Reviews

Recent published reviews
1

I still have not revived my full refund back. $110.5 is still owed to me

Read full review
No votes
1

I was not paid back fully yet. You still owe me $110.5 for the double charges.

Read full review
No votes

Kay Jewelers and Zales Products and Services

Most reviewed product and services
  • Kay Jewelers Customer Care (127 reviews)
  • Kay Jewelers Repair (56 reviews)
  • Kay Jewelers Ring Repair (44 reviews)
  • Zales Ring (162 reviews)
  • Zales Customer Care (44 reviews)
  • Zales Ring Repair (14 reviews)