Kay Jewelers vs Zales

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Kay Jewelers

Luxury / Jewelry
  • 0 ISSUES RESOLVED
  • 599 TOTAL REVIEWS
  • $280K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.6
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
  • Pretty jewelry 3
  • Phone representative did her best to help 1
  • Products 1
  • Several locations in salt lake valley 1
  • Used to treat me the same if i spent 0 or 2000 dollars 1

Customers don't like

  • Careless customer care14
  • False guarantee11
  • Defective jewelry5
  • Refusal to refund5
  • Poor service and does nothing5

Products by Kay Jewelers

No items

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Zales

Luxury / Jewelry
  • 1 ISSUES RESOLVED
  • 301 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.5
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
  • Product quality 2
  • Customer service at the store 1
  • Given the runaround 1
  • Ordering process 1
  • Website 1

Customers don't like

  • Customer service15
  • Quality10
  • Lies9
  • Poor workmanship7
  • Poor product6

Products by Zales

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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