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Kay Jewelers

Luxury / Jewelry
  • 0 ISSUES RESOLVED
  • 609 TOTAL REVIEWS
  • $280K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Website
Diversity of Products or Services
  • Pretty jewelry 3
  • Phone representative did her best to help 1
  • Products 1
  • Several locations in salt lake valley 1
  • Used to treat me the same if i spent 0 or 2000 dollars 1

Customers don't like

  • Careless customer care13
  • False guarantee8
  • Defective jewelry5
  • Refusal to refund5
  • Poor service and does nothing5
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Zales

Luxury / Jewelry
  • 1 ISSUES RESOLVED
  • 310 TOTAL REVIEWS
  • $100K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.5
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Website
Diversity of Products or Services
  • Product quality 2
  • Customer service at the store 1
  • Given the runaround 1
  • Ordering process 1
  • Website 1

Customers don't like

  • Customer service17
  • Lies10
  • Quality10
  • Poor workmanship7
  • Poor product6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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