PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kay Jewelers and Zales as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kay Jewelers
Zales

Kay Jewelers and Zales Overview

Total reviews 996 463
Company responses 0 0
Issues resolved 4 1

Kay Jewelers and Zales Consumer Ratings

Rank
180 out of 849 in Jewelry and Accessories category
212 out of 849 in Jewelry and Accessories category
Customer service
117 in category
131 in category
Product or Service Quality
110 in category
150 in category
Exchange, Refund and Cancellation Policy
87 in category
117 in category
Discounts and Special Offers
128 in category
144 in category

Kay Jewelers and Zales Rating Details

Customer service
1.3 (265 reviews)
1.2 (131 reviews)
Reviewer's quote

I am very upset about the Customer Service I have been given at Kay's and plan to never shop here again. I went to the store on September 4th to exchange my soon to be husband band for a gold wedding band. I was told that the band will be back at the store before my wedding date of the 26th...

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...My husband and I have been customers for over 30 years and I've become unhappy with the customer service. It's safe to say we will no longer be doing business with this company anymore unless there is a drastic change..

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Product or Service Quality
1.7 (217 reviews)
1.4 (101 reviews)
Reviewer's quote

...d Towne Center, Ste 2205, Glendale, AZ 85308 (623) 412-3996 refused to follow through on their phone promise 2 days earlier and failed to provide the customer service I had already paid for through a Lifetime Watch Battery Replacement Program. I would NOT recommend that anyone do any business with that Kay Jeweler as they ...

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...to the closest Zales location to have the cleaning and inspection of my ring only to be met by 2, less than welcoming women, that only told me that this service was now, due to covid, only available Monday -Thursday. I explained that this was not an option because I worked on those days and lived so far away. This was no help and I did not...

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Exchange, Refund and Cancellation Policy
1.6 (207 reviews)
1.3 (110 reviews)
Reviewer's quote

...Can't get manager to give us the proper professional evaluation form so we can have it added to our personal property home owners insurance policy..

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They will not give me a "refund" and have no control over it. All this leads me to being the one who loses here. I am being stuck with a debt by their own errors in giving misleading information from the time I called to say I found the earring and want the other one back, and when they closed down...

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Discounts and Special Offers
1.9 (202 reviews)
1.7 (89 reviews)
Reviewer's quote

...They need special recognition for a job well done. The way they solve issues and all..

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...The ring has to be special ordered for the right size and it can take 10 weeks. So I then I figured I'd ask if this ring was really limited edition and no longer being made and she said no that's not true either. Then I receive my statement today and the interest is monthly not yearly...

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Kay Jewelers and Zales Pros and Cons

Pros
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
  • No pros
  • Staff at the store were very nice
  • Store staff seemed sorry even while refusing to honor price
Cons
  • Careless customer care
  • False guarantee
  • Service
  • Customer service
  • Quality
  • No solution

Kay Jewelers and Zales Most Positive Reviews

Top rated reviews
5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

I know how freaked out I got when I stumbled upon all of the negative reviews about Zales AFTER I had already ordered my...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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5

I am concerned, after reading the reviews about sales repair service. A few years ago I sent a watch for repair, the cri...

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Kay Jewelers and Zales Most Critical Reviews

Lowest rated reviews
1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

There are so many reasons not to shop at Zales. First of all, when my fiance and I went to browse rings, we were heavily...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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1

Bought my Husband a tatitanium and Diamond wedding band from zales 2000 plus tx we paid payments for two years to pay...

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Kay Jewelers and Zales Latest Reviews

Recent published reviews
No votes

The engagement ring that my husband purchased for me has been in your repair shop continuously. The diamonds are...

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1.8

This will be the 3rd time my ring is sent back for the same issue, my ring looked dull and not the right color golds...

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1

I am very upset about the Customer Service I have been given at Kay's and plan to never shop here again. I went to the...

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2.1

Hello, my ring was 2 tone with rose gold as my engagement ring , and my 2 wedding bands that are white gold, I had it...

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Kay Jewelers and Zales Products and Services

Most reviewed product and services
  • Kay Jewelers Customer Care (128 reviews)
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (46 reviews)
  • Zales Ring (168 reviews)
  • Zales Customer Care (44 reviews)
  • Zales Ring Repair (17 reviews)