PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about World Of Watches and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

World Of Watches
Kay Jewelers

World Of Watches and Kay Jewelers Overview

Total reviews 232 1002
Company responses 0 0
Issues resolved 3 4

World Of Watches and Kay Jewelers Consumer Ratings

Rank
101 out of 863 in Jewelry and Accessories category
184 out of 863 in Jewelry and Accessories category
Website
120 in category
168 in category
Customer service
80 in category
117 in category
Product or Service Quality
81 in category
117 in category
Exchange, Refund and Cancellation Policy
66 in category
85 in category

World Of Watches and Kay Jewelers Rating Details

Website
2.3 (80 reviews)
2 (200 reviews)
Reviewer's quote

...Website also lies about Suggested Manufacturers Retail Price $1595 means $2-300 in real life. I am absolutely livid, have been for a week. Will let bank sort it out...

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...Apparently my due date was 2/17/20, I paid the amount provided on the website on 2/18/20. Just received a statement I owe $58. 00...

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Customer service
1.7 (76 reviews)
1.3 (270 reviews)
Reviewer's quote

...The customer service of this company is the worst. You call the number abs hangs up right away. This is such a bad company...

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I am very upset about the Customer Service I have been given at Kay's and plan to never shop here again. I went to the store on September 4th to exchange my soon to be husband band for a gold wedding band. I was told that the band will be back at the store before my wedding date of the 26th...

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Product or Service Quality
2 (67 reviews)
1.7 (221 reviews)
Reviewer's quote

...I was reassured by the costumer service people that it would be at least repaired. They said send it back. I wrapped it and paid postage...

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I was extremely disappointed about the terrible service! My wife's semi-annual inspection wasn't performed. We now have to get the inspection done on a different date. We are not going back to the Kay's store in the mall! Management might look into a numbered ticket system, so customers aren't...

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Exchange, Refund and Cancellation Policy
1.9 (66 reviews)
1.6 (208 reviews)
Reviewer's quote

...I waited a week and still no refund. NEVER get an answer by phone when you try calling them numerous times. I eventually disputed it with my credit card company for the amount of $275...

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...Can't get manager to give us the proper professional evaluation form so we can have it added to our personal property home owners insurance policy..

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World Of Watches and Kay Jewelers Pros and Cons

Pros
  • Website layout and selection of products
  • Quick delivery
  • Prices
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
Cons
  • Dishonesty
  • Whole way of doing business
  • Customer service
  • Careless customer care
  • False guarantee
  • Service

World Of Watches and Kay Jewelers Most Positive Reviews

Top rated reviews
5

SOLID VALUE FOR MONEY !!!

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5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

I love this site, order 3 Watchs very pleased

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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World Of Watches and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

The customer service promised me a similar discount on a high end luxury watch that cost the exact same as another...

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1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

I bought 2 watches from WOW one with quartz movement and the other was automatic.It was very disappointing to realize th...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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World Of Watches and Kay Jewelers Latest Reviews

Recent published reviews
1.6

Received my watch today with a dead battery.HorrAwful

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1.1

I walked in Too kings plaza Kays Jewelry and asked can they clean my chain and fix it
The manger asked if I had warranty,...

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1

I placed an order for almost 500 dollars and I never received. The customer service of this company is the worst. You...

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1

I walked in Too kings plaza Kays Jewelry and asked can they clean my chain and fix it
The manger asked if I had warranty,...

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World Of Watches and Kay Jewelers Products and Services

Most reviewed product and services
  • World Of Watches Watch (88 reviews)
  • World Of Watches Shipping Service (6 reviews)
  • World Of Watches Repair (3 reviews)
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (47 reviews)
  • Kay Jewelers Ring (40 reviews)