PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Bradford Exchange and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Bradford Exchange
Kay Jewelers

The Bradford Exchange and Kay Jewelers Overview

Total reviews 1502 1014
Company responses 0 0
Issues resolved 10 4

The Bradford Exchange and Kay Jewelers Consumer Ratings

Rank
108 out of 844 in Jewelry and Accessories category
189 out of 844 in Jewelry and Accessories category
Customer service
84 in category
124 in category
Website
125 in category
175 in category
Price Affordability
135 in category
161 in category
Delivery Service
85 in category
115 in category

The Bradford Exchange and Kay Jewelers Rating Details

Customer service
1.7 (504 reviews)
1.3 (276 reviews)
Reviewer's quote

...All thought the person I talked to at Customer Service told me it was for one year. My topper was up for 3 weeks last year and 3 weeks this year. That means I spent $4...

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...But when I we call customer service they dont give us any information either. What should we do?..

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Website
2.3 (444 reviews)
2 (204 reviews)
Reviewer's quote

Tried to order checks online, website EXTREMELY SLOW. Finally, got info placed into form, clicked on "continue" and order was blown away. Was able to retrieve order only to have the same thing happen...

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...Apparently my due date was 2/17/20, I paid the amount provided on the website on 2/18/20. Just received a statement I owe $58. 00...

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Price Affordability
2.3 (420 reviews)
2.1 (195 reviews)
Reviewer's quote

...I am trying to figure out how you justify the outrageous price, especially when you have already had numerous complaints about the cost of this item. If the tree and each shipment of figurines were $ 35. 00 each instead of 75...

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...I want my full purchase price refunded! Why would I choose another product from Kay?..

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Delivery Service
2.1 (414 reviews)
1.7 (178 reviews)
Reviewer's quote

I sent an email to the customer service department on/or about 1/6/2021 and sending the copy of the tracking parcel showing they received it. NO REPLY 1/11/2021 - With no refund in my account I called the "customer service". The man on the phone told me that I was tracking the wrong # and they had...

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I am unable to wear a mask due to a documented medical condition and was refused service despite telling them about my disability. The 2 women working there told me that I am going to kill someone and that I needed to leave immediately. They screamed at me and called security because I stated that...

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The Bradford Exchange and Kay Jewelers Pros and Cons

Pros
  • Unique items
  • Products are of good quaility
  • Product
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
Cons
  • Customer service
  • Failure to honor guarantee
  • Customer service follow up
  • Careless customer care
  • False guarantee
  • Service

The Bradford Exchange and Kay Jewelers Most Positive Reviews

Top rated reviews
5

I purchased a ring from this company and was totally disappointed when I received the item. The ring that is on the...

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5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

I purchased at least two men's rings from the Bradford Exchange and received my rings in a relatively timely manner. The...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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The Bradford Exchange and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

Took me for $114.00. Keep getting post card delayed another 2 months. 877-903-**** for a refund. Options are in...

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1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

We were signed on to receive a monthly addition to a train set. We were unable to stop the shipments from coming once we...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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The Bradford Exchange and Kay Jewelers Latest Reviews

Recent published reviews
No votes

Contacted customer service. They are supposedly sending another return shipping label. 5 to 9 business day's. I will...

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No votes

Full of *** I've been waiting on my refund for over a year now and called n called all thay did was lie and i dislike...

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3.2

Will wait and see if l get another bill labeled Past Due!
Until then hold any shipments to my address.

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1

My boyfriend ordered an engagement ring in the beginning of December estimated delivery time said dec 24, 2020.
He got an...

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The Bradford Exchange and Kay Jewelers Products and Services

Most reviewed product and services
  • The Bradford Exchange Shipping Service (195 reviews)
  • The Bradford Exchange Ring (133 reviews)
  • The Bradford Exchange Check (29 reviews)
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (47 reviews)
  • Kay Jewelers Ring (40 reviews)