PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Bradford Exchange and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Bradford Exchange
Kay Jewelers

The Bradford Exchange and Kay Jewelers Overview

Total reviews
1311
971
Company responses
0
0
Issues resolved
10
3

The Bradford Exchange and Kay Jewelers Consumer Ratings

Rank
113 out of 830 in Jewelry and Accessories category
182 out of 830 in Jewelry and Accessories category
Customer service
86 in category
No votes
Website
119 in category
No votes
Price Affordability
133 in category
No votes
Product or Service Quality
76 in category
No votes

The Bradford Exchange and Kay Jewelers Rating Details

Customer service
1.7 (431 reviews)
No votes
Reviewer's quote

Horrible customer service and no resolution to my missing purchase..

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So with that said I spend over 4 hours with the most rude customer service people I have ever experienced. The first one was yelling at me on the line, the next left me on hold and never to return. Then saving the best customer service person for last she told me a supervisor would call me back and...

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Website
2.3 (381 reviews)
No votes
Reviewer's quote

...I have emailed you through your website twice & once from your confirmation email to cancel. This email was placed roughly 1/2 hour after ordering. Items on backorder to be delivered in July...

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...Apparently my due date was 2/17/20, I paid the amount provided on the website on 2/18/20. Just received a statement I owe $58. 00...

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Price Affordability
2.4 (353 reviews)
No votes
Reviewer's quote

...Felt advertised price was over what I had been led to believe it should cost but paid for1st set anyway. Waited for it to arrive and it arrived along with set 2 and another bill for $52. 06????? Do not want set two or any others...

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My mother in law got a chain and I cross for my husband she did not tell me the price she paid! She made the purchase in February and have it to us in October that’s when I seen the receipt!!. she paid $1,500 for a 20 inch chain I was furious as I can but that same exact chain for $200 somewhere...

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Product or Service Quality
2.1 (344 reviews)
No votes
Reviewer's quote

...I have received numerous excuses as to why I STILL have not received your product. Today I get your flyer in the mail to purchase nearly the same item. ARE YOU NUTS? If I ever receive said Christmas gift it will be my last purchase from the Bradford Exchange..

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...Called customer service and was told could not have ring until virus scare was over. I need that ring, may have to sell it for groceries. They continue to demand payments for ring...

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The Bradford Exchange and Kay Jewelers Pros and Cons

Pros
  • Unique items
  • Product
  • Pretty products
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
Cons
  • Customer service
  • Failure to honor guarantee
  • Customer service follow up
  • Careless customer care
  • False guarantee
  • Service

The Bradford Exchange and Kay Jewelers Most Positive Reviews

Top rated reviews
5

I purchased a ring from this company and was totally disappointed when I received the item. The ring that is on the...

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5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

I purchased at least two men's rings from the Bradford Exchange and received my rings in a relatively timely manner. The...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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The Bradford Exchange and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

Took me for $114.00. Keep getting post card delayed another 2 months. 877-903-6825 for a refund. Options are in...

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1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

We were signed on to receive a monthly addition to a train set. We were unable to stop the shipments from coming once we...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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The Bradford Exchange and Kay Jewelers Latest Reviews

Recent published reviews
3.8

Your customer service department was closed!

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1

Because y'all suck and can't answer the damn phone when people call y'all just put them on hold for *** hours it didn't...

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1

Trying to get my second package delivered I ordered a personalized necklace and never came they have plenty time...

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1

Hi my name is Dave W. I would like to voice my EXTREME DISPLEASURE with the Kay Jewelers Credit department. I purchased...

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The Bradford Exchange and Kay Jewelers Products and Services

Most reviewed product and services
  • The Bradford Exchange Shipping Service (189 reviews)
  • The Bradford Exchange Ring (130 reviews)
  • The Bradford Exchange Customer Care (125 reviews)
  • Kay Jewelers Customer Care (128 reviews)
  • Kay Jewelers Repair (56 reviews)
  • Kay Jewelers Ring Repair (44 reviews)