PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Bradford Exchange and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Bradford Exchange
Kay Jewelers

The Bradford Exchange and Kay Jewelers Overview

Total reviews
1086
889
Company responses
0
0
Issues resolved
8
2

The Bradford Exchange was first mentioned on PissedConsumer on Jul 1, 2008 and since then this brand received 1086 reviews. It is 197 reviews more than Kay Jewelers received since Oct 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with The Bradford Exchange customer support team than with Kay Jewelers customer service.

The Bradford Exchange and Kay Jewelers Consumer Ratings

Rank
108 out of 1162 in Jewelry and Accessories category
168 out of 1162 in Jewelry and Accessories category
Customer service
78 in category
113 in category
Website
115 in category
155 in category
Price Affordability
129 in category
148 in category

According to consumer ratings and reviews, The Bradford Exchange ranks 60 points higher in the Jewelry and Accessories category than Kay Jewelers. People gave The Bradford Exchange 1.7 stars for Customer service criterion in Jewelry and Accessories category and it is 230 points higher than the worst rated brand in this category. At the same time, Kay Jewelers was rated 1.3 stars for Customer service criterion in this category and it is 195 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that The Bradford Exchange has a higher rating than Kay Jewelers. Regarding Price Affordability criterion, consumers gave The Bradford Exchange 2.3 stars and it is 58% greater than other in category. Kay Jewelers however was rated 2 stars and it is 52% greater than other in category.

The Bradford Exchange and Kay Jewelers Rating Details

Customer service
1.7 (343 reviews)
1.3 (229 reviews)
Reviewer's quote

...Bradford cancelled my order prior to me sending a payment (?), when I called customer service I was told the funds submitted was used on an item from 1998 over 20 years old. To cover an outstanding balance of $33. 00...

PissedConsumer1729633

The associates at the store say they can't help me and I need to talk to Kay Customer Service, Customer Service says they can't help me and I need to talk to the financial institution. Genesis financial says they can't help me and I need to have it corrected in the store. I plan on reporting them...

Amber A
Website
2.3 (306 reviews)
2 (169 reviews)
Reviewer's quote

I must be blind but I cannot find a phone number on my bill or your website..

Florence B

...I’ve put in my email with the issue on their website but have not heard back from them..

PissedConsumer1674511
Price Affordability
2.3 (281 reviews)
2 (156 reviews)
Reviewer's quote

...(11 so far, to be exact) 1971 - 1999 And the VERY Disappointing Thing is that NONE of them are Worth The Cost Of Shipping and Purchase Price (Over 50 Dollars EACH). The worth runs from $1. 25 for the Susan B...

Rev. G

My mother in law got a chain and I cross for my husband she did not tell me the price she paid! She made the purchase in February and have it to us in October that’s when I seen the receipt!!. she paid $1,500 for a 20 inch chain I was furious as I can but that same exact chain for $200 somewhere...

PissedConsumer1409633

The Bradford Exchange and Kay Jewelers Pros and Cons

Pros
  • Product
  • Unique items
  • Pretty products
  • Pretty jewelry
  • Phone representative did her best to help
  • Used to treat me the same if i spent 0 or 2000 dollars
Cons
  • Customer service
  • Customer service attitude
  • Customer service follow up
  • Careless customer care
  • False guarantee
  • Poor customer services skills

The Bradford Exchange and Kay Jewelers Most Positive Reviews

Top rated reviews
5

I purchased a ring from this company and was totally disappointed when I received the item. The ring that is on the...

5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

The Bradford Exchange and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

Took me for $114.00. Keep getting post card delayed another 2 months. 877-903-6825 for a refund. Options are in...

1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

The Bradford Exchange and Kay Jewelers Latest Reviews

Recent published reviews
2.5

I sent in a full payment of $106.65 for a bracelet prior to it being shipped (send $ before we ship). Had to check on...

Read all 1086 reviews
1

Took ring in for regular cleaning and maintenance. They broke ring and tried to restore to original condition. That...

Read all 889 reviews

The Bradford Exchange and Kay Jewelers Products and Services

Most reviewed product and services
  • The Bradford Exchange Shipping Service (169 reviews)
  • The Bradford Exchange Ring (124 reviews)
  • The Bradford Exchange Customer Care (111 reviews)
  • Kay Jewelers Customer Care (119 reviews)
  • Kay Jewelers Repair (55 reviews)
  • Kay Jewelers Ring Repair (44 reviews)