PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Bradford Exchange and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Bradford Exchange
Kay Jewelers

The Bradford Exchange and Kay Jewelers Overview

Total reviews 1436 994
Company responses 0 0
Issues resolved 10 4

The Bradford Exchange and Kay Jewelers Consumer Ratings

Rank
105 out of 855 in Jewelry and Accessories category
159 out of 855 in Jewelry and Accessories category
Customer service
73 in category
No votes
Website
113 in category
No votes
Price Affordability
123 in category
No votes
Delivery Service
73 in category
No votes

The Bradford Exchange and Kay Jewelers Rating Details

Customer service
1.7 (472 reviews)
No votes
Reviewer's quote

No customer service whatsoever! Try to cancel a subscription or return an item for a refund and you are given the run around and ending up nowhere! Try to e-mail them from their site and it won't even send because it keeps giving you an error msg. that your postal code should be 6 characters. No...

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I am very upset about the Customer Service I have been given at Kay's and plan to never shop here again. I went to the store on September 4th to exchange my soon to be husband band for a gold wedding band. I was told that the band will be back at the store before my wedding date of the 26th...

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Website
2.3 (420 reviews)
No votes
Reviewer's quote

Tried to order checks online, website EXTREMELY SLOW. Finally, got info placed into form, clicked on "continue" and order was blown away. Was able to retrieve order only to have the same thing happen...

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...Apparently my due date was 2/17/20, I paid the amount provided on the website on 2/18/20. Just received a statement I owe $58. 00...

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Price Affordability
2.3 (391 reviews)
No votes
Reviewer's quote

Value for $$ Dollar for Dollar Is 4-5 Times asking Price Anywhere else...

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My mother in law got a chain and I cross for my husband she did not tell me the price she paid! She made the purchase in February and have it to us in October that’s when I seen the receipt!!. she paid $1,500 for a 20 inch chain I was furious as I can but that same exact chain for $200 somewhere...

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Delivery Service
2.1 (387 reviews)
No votes
Reviewer's quote

...When you call customer service, after a 20 minute wait, they can't help and reference another number. The person there, after another wait, disconnects after speaking jiberish..

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Calling their customer service number is a one hour plus wait to speak to a representative. They blame the long hold time on Covid-19 when the REAL reason for long hold times is not having enough representatives answering the phones. I was told reasons for the refund delay was they couldn't verify...

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The Bradford Exchange and Kay Jewelers Pros and Cons

Pros
  • Unique items
  • Products are of good quaility
  • Product
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
Cons
  • Customer service
  • Failure to honor guarantee
  • Customer service follow up
  • Careless customer care
  • False guarantee
  • Service

The Bradford Exchange and Kay Jewelers Most Positive Reviews

Top rated reviews
5

I purchased a ring from this company and was totally disappointed when I received the item. The ring that is on the...

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5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

I purchased at least two men's rings from the Bradford Exchange and received my rings in a relatively timely manner. The...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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The Bradford Exchange and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

Took me for $114.00. Keep getting post card delayed another 2 months. 877-903-**** for a refund. Options are in...

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1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

We were signed on to receive a monthly addition to a train set. We were unable to stop the shipments from coming once we...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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The Bradford Exchange and Kay Jewelers Latest Reviews

Recent published reviews
2.4

Numéro de commande 943000****67 cl 3719**** alerte médical 123562****01 avis je

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3.5

I put in two orders and wont too know if they were both recived

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No votes

I got the bill for my coat but didn't receive my product. First time not getting what i ordered. Not paying for...

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1

My Le Vian ring was sent to have a stone replace and to be sized at the same time. It was gone a total of 4 weeks. When...

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The Bradford Exchange and Kay Jewelers Products and Services

Most reviewed product and services
  • The Bradford Exchange Shipping Service (194 reviews)
  • The Bradford Exchange Ring (132 reviews)
  • The Bradford Exchange Check (29 reviews)
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (47 reviews)
  • Kay Jewelers Ring (39 reviews)