PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kay Jewelers and The Bradford Exchange as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kay Jewelers
The Bradford Exchange

Kay Jewelers and The Bradford Exchange Overview

Total reviews
889
1087
Company responses
0
0
Issues resolved
2
8

The Bradford Exchange was first mentioned on PissedConsumer on Jul 1, 2008 and since then this brand received 1087 reviews. It is 198 reviews more than Kay Jewelers received since Oct 26, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with The Bradford Exchange customer support team than with Kay Jewelers customer service.

Kay Jewelers and The Bradford Exchange Consumer Ratings

Rank
168 out of 1162 in Jewelry and Accessories category
108 out of 1162 in Jewelry and Accessories category
Customer service
113 in category
78 in category
Product or Service Quality
113 in category
77 in category
Exchange, Refund and Cancellation Policy
85 in category
65 in category

According to consumer ratings and reviews, The Bradford Exchange ranks 60 points higher in the Jewelry and Accessories category than Kay Jewelers. People gave Kay Jewelers 1.3 stars for Customer service criterion in Jewelry and Accessories category and it is 195 points higher than the worst rated brand in this category. At the same time, The Bradford Exchange was rated 1.7 stars for Customer service criterion in this category and it is 230 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that The Bradford Exchange has a higher rating than Kay Jewelers. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Kay Jewelers 1.6 stars and it is 72% greater than other in category. The Bradford Exchange however was rated 1.9 stars and it is 79% greater than other in category.

Kay Jewelers and The Bradford Exchange Rating Details

Customer service
1.3 (229 reviews)
1.7 (344 reviews)
Reviewer's quote

The associates at the store say they can't help me and I need to talk to Kay Customer Service, Customer Service says they can't help me and I need to talk to the financial institution. Genesis financial says they can't help me and I need to have it corrected in the store. I plan on reporting them...

Amber A

...Bradford cancelled my order prior to me sending a payment (?), when I called customer service I was told the funds submitted was used on an item from 1998 over 20 years old. To cover an outstanding balance of $33. 00...

PissedConsumer1729633
Product or Service Quality
1.6 (192 reviews)
2.1 (275 reviews)
Reviewer's quote

Rings have been maintained and serviced by Kay’s since 2001. Took rings in for regular maintenance because prongs were starting to catch fabric. Ring was broken while they were in the care of Kay’s and they had to raise the center setting that had been there for over 20 years...

Osiris

I gave this company a bad review because of several things. 1. I didNot get an order number. 2. I was under the impression that my payment did not go through, and therefore the order was canceled. 3. I didnt give the company a chance to resolve the misunderstanding.Well Id like to report that the...

PissedConsumer1726178
Exchange, Refund and Cancellation Policy
1.6 (182 reviews)
1.9 (260 reviews)
Reviewer's quote

And by policy the watch was supposed to be completley replaced and when the day day to pick the watch up nothing was done at all to the watch, glass was still stratched the band was still the same and never had been touched or replaced like my warrenty stated. Seems like they just kept my watch in...

Elita

Returned an item not ordered approximately 1 month ago and received no refund. Carlos ( emp. #377 ) issued refund...

Mehran

Kay Jewelers and The Bradford Exchange Pros and Cons

Pros
  • Pretty jewelry
  • Phone representative did her best to help
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Product
  • Unique items
  • Pretty products
Cons
  • Careless customer care
  • False guarantee
  • Poor customer services skills
  • Customer service
  • Customer service attitude
  • Customer service follow up

Kay Jewelers and The Bradford Exchange Most Positive Reviews

Top rated reviews
5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

5

I purchased a ring from this company and was totally disappointed when I received the item. The ring that is on the...

Kay Jewelers and The Bradford Exchange Most Critical Reviews

Lowest rated reviews
1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

1

Took me for $114.00. Keep getting post card delayed another 2 months. 877-903-6825 for a refund. Options are in...

Kay Jewelers and The Bradford Exchange Latest Reviews

Recent published reviews
1

Took ring in for regular cleaning and maintenance. They broke ring and tried to restore to original condition. That...

Read all 889 reviews
1

Item Number: 1400345001
This is the second email I am sending to you. Please reply ASAP to this one.
You will see by item...

Read all 1087 reviews

Kay Jewelers and The Bradford Exchange Products and Services

Most reviewed product and services
  • Kay Jewelers Customer Care (119 reviews)
  • Kay Jewelers Repair (55 reviews)
  • Kay Jewelers Ring Repair (44 reviews)
  • The Bradford Exchange Shipping Service (169 reviews)
  • The Bradford Exchange Ring (124 reviews)
  • The Bradford Exchange Customer Care (111 reviews)