PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kay Jewelers and The Bradford Exchange as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kay Jewelers
The Bradford Exchange

Kay Jewelers and The Bradford Exchange Overview

Total reviews 998 1422
Company responses 0 0
Issues resolved 4 10

Kay Jewelers and The Bradford Exchange Consumer Ratings

Rank
158 out of 850 in Jewelry and Accessories category
106 out of 850 in Jewelry and Accessories category
Customer service
117 in category
79 in category
Product or Service Quality
111 in category
72 in category
Exchange, Refund and Cancellation Policy
88 in category
67 in category
Discounts and Special Offers
128 in category
124 in category

Kay Jewelers and The Bradford Exchange Rating Details

Customer service
1.3 (266 reviews)
1.7 (471 reviews)
Reviewer's quote

I am very upset about the Customer Service I have been given at Kay's and plan to never shop here again. I went to the store on September 4th to exchange my soon to be husband band for a gold wedding band. I was told that the band will be back at the store before my wedding date of the 26th...

Read full review

No customer service whatsoever! Try to cancel a subscription or return an item for a refund and you are given the run around and ending up nowhere! Try to e-mail them from their site and it won't even send because it keeps giving you an error msg. that your postal code should be 6 characters. No...

Read full review
Product or Service Quality
1.7 (218 reviews)
2.1 (378 reviews)
Reviewer's quote

...d Towne Center, Ste 2205, Glendale, AZ 85308 (623) 412-3996 refused to follow through on their phone promise 2 days earlier and failed to provide the customer service I had already paid for through a Lifetime Watch Battery Replacement Program. I would NOT recommend that anyone do any business with that Kay Jeweler as they ...

Read full review

...When you call customer service, after a 20 minute wait, they can't help and reference another number. The person there, after another wait, disconnects after speaking jiberish..

Read full review
Exchange, Refund and Cancellation Policy
1.6 (207 reviews)
1.9 (361 reviews)
Reviewer's quote

...Can't get manager to give us the proper professional evaluation form so we can have it added to our personal property home owners insurance policy..

Read full review

...Im tired of the Bradford exchange they need to stop harassing me. Thanks for listening Dolly Canta..

Read full review
Discounts and Special Offers
1.9 (203 reviews)
2 (347 reviews)
Reviewer's quote

...They need special recognition for a job well done. The way they solve issues and all..

Read full review

We thought their products were special and limited editions; we received cheap CHINESE JUNK! Will NEVER buy from them again!..

Read full review

Kay Jewelers and The Bradford Exchange Pros and Cons

Pros
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
  • Unique items
  • Products are of good quaility
  • Product
Cons
  • Careless customer care
  • False guarantee
  • Service
  • Customer service
  • Failure to honor guarantee
  • Customer service follow up

Kay Jewelers and The Bradford Exchange Most Positive Reviews

Top rated reviews
5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

Read full review
5

I purchased a ring from this company and was totally disappointed when I received the item. The ring that is on the...

Read full review
5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

Read full review
5

I purchased at least two men's rings from the Bradford Exchange and received my rings in a relatively timely manner. The...

Read full review

Kay Jewelers and The Bradford Exchange Most Critical Reviews

Lowest rated reviews
1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

Read full review
1

Took me for $114.00. Keep getting post card delayed another 2 months. 877-903-6825 for a refund. Options are in...

Read full review
1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

Read full review
1

We were signed on to receive a monthly addition to a train set. We were unable to stop the shipments from coming once we...

Read full review

Kay Jewelers and The Bradford Exchange Latest Reviews

Recent published reviews
2.1

Me and my x girlfriend dropped off this ring to be , serviced, I explained to the manager that I had to get the ring fro...

Read full review
1

No customer service whatsoever! Try to cancel a subscription or return an item for a refund and you are given the run...

Read full review
No votes

Need to know if store is closed in college station tx ,,, and. Need to speak to someone

Read full review
No votes

I dont know you will not answer my call

Read full review

Kay Jewelers and The Bradford Exchange Products and Services

Most reviewed product and services
  • Kay Jewelers Customer Care (128 reviews)
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (46 reviews)
  • The Bradford Exchange Shipping Service (194 reviews)
  • The Bradford Exchange Ring (132 reviews)
  • The Bradford Exchange Customer Care (128 reviews)