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Kay Jewelers

Luxury / Jewelry
  • 0 ISSUES RESOLVED
  • 641 TOTAL REVIEWS
  • $290K CLAIMED LOSSES
  • $1.6K AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Website
Diversity of Products or Services
  • Pretty jewelry 3
  • Display of products 2
  • Warranty and customer service 1
  • Used to treat me the same if i spent 0 or 2000 dollars 1
  • Theresa was very attententive as always 1

Customers don't like

  • Careless customer care13
  • False guarantee7
  • Refusal to refund2
  • Poor customer services skills2
  • Defective jewelry2
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The Bradford Exchange

Luxury / Jewelry
  • 6 ISSUES RESOLVED
  • 676 TOTAL REVIEWS
  • $36.5K CLAIMED LOSSES
  • $210 AVERAGE LOSS
1.9
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Website
Diversity of Products or Services
  • Product 6
  • Nothin 2
  • Way they rectified an incorrect shipment 1
  • Ring 1
  • Quality 1

Customers don't like

  • Customer service attitude9
  • Customer service follow up8
  • Customer service7
  • Given the runaround6
  • Failure to honor guarantee6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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