PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Bradford Exchange United Kingdom and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Bradford Exchange United Kingdom
Kay Jewelers

The Bradford Exchange United Kingdom and Kay Jewelers Overview

Total reviews 48 994
Company responses 0 0
Issues resolved 0 4

The Bradford Exchange United Kingdom and Kay Jewelers Consumer Ratings

Rank
268 out of 855 in Jewelry and Accessories category
159 out of 855 in Jewelry and Accessories category
Customer service
134 in category
No votes
Exchange, Refund and Cancellation Policy
248 in category
No votes
Price Affordability
187 in category
No votes
Delivery Service
127 in category
No votes

The Bradford Exchange United Kingdom and Kay Jewelers Rating Details

Customer service
1.1 (16 reviews)
No votes
Reviewer's quote

...now in the middle of November 2016 and I am still chasing a full refund (unfortunately I made the mistake of paying for this item in one go - £159) Their customer service is a joke but if they think that I am going to give up on this refund they are very much mistaken. Will never ever purchase anything from the...

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I am very upset about the Customer Service I have been given at Kay's and plan to never shop here again. I went to the store on September 4th to exchange my soon to be husband band for a gold wedding band. I was told that the band will be back at the store before my wedding date of the 26th...

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Exchange, Refund and Cancellation Policy
1 (11 reviews)
No votes
Reviewer's quote

I thlnk Bradford Exchange has no thought for is customers I have been with them from 1990 I have lots of dolls and things from them but I have not had so many letters from them as I have these last six months saying I own them money so my rating for them is o ..

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...Can't get manager to give us the proper professional evaluation form so we can have it added to our personal property home owners insurance policy..

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Price Affordability
1.6 (9 reviews)
No votes
Reviewer's quote

I purchased an Avery doll on the 12th of August 2019, delivery was confirmed via email of 2-10 days. It is the 9th of September 2019 and I have not received the doll. I have also called and was told by an automated service, I would get a call back within 8 working hours, nobody called back I have...

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My mother in law got a chain and I cross for my husband she did not tell me the price she paid! She made the purchase in February and have it to us in October that’s when I seen the receipt!!. she paid $1,500 for a 20 inch chain I was furious as I can but that same exact chain for $200 somewhere...

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Delivery Service
1.1 (8 reviews)
No votes
Reviewer's quote

...p&p, online, using a unique reference number by the 19/12/16 to assure delivery by Christmas. I paid £19. 99 and saw the amount show I g as authorised on my bank account however it did not debit for what ever reason...

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Calling their customer service number is a one hour plus wait to speak to a representative. They blame the long hold time on Covid-19 when the REAL reason for long hold times is not having enough representatives answering the phones. I was told reasons for the refund delay was they couldn't verify...

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The Bradford Exchange United Kingdom and Kay Jewelers Pros and Cons

Pros
  • Nowt
  • Absolutely nowt
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
Cons
  • Given the runaround
  • Fraudulent marketing
  • Entire service
  • Careless customer care
  • False guarantee
  • Service

The Bradford Exchange United Kingdom and Kay Jewelers Most Positive Reviews

Top rated reviews
No votes
5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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No votes
5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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The Bradford Exchange United Kingdom and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

I ordered a ring set in April I was told I had to pay my first instalment before delivery, no problem there as it was an...

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1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

I ordered a Christmas decoration from The Bradford Exchange on 11th August 2014. I paid by 3 monthly instalments. When...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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The Bradford Exchange United Kingdom and Kay Jewelers Latest Reviews

Recent published reviews
No votes

Have ordered Ultimate Disney MB. Order number294114. have now tried to make a payment on line and by phone. Payment...

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3.5

I put in two orders and wont too know if they were both recived

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1

I ordered an item which was 4 instalments of 19.99. My second instalment they took one thousand nine hundted and ninety...

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1

My Le Vian ring was sent to have a stone replace and to be sized at the same time. It was gone a total of 4 weeks. When...

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The Bradford Exchange United Kingdom and Kay Jewelers Products and Services

Most reviewed product and services
  • The Bradford Exchange United Kingdom Shipping Service (4 reviews)
  • The Bradford Exchange United Kingdom Birthday Sterling Silver Ring (1 review)
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (47 reviews)
  • Kay Jewelers Ring (39 reviews)