PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Superjeweler and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Superjeweler
Kay Jewelers

Superjeweler and Kay Jewelers Overview

Total reviews 167 994
Company responses 17 0
Issues resolved 3 4

Superjeweler and Kay Jewelers Consumer Ratings

Rank
72 out of 849 in Jewelry and Accessories category
158 out of 849 in Jewelry and Accessories category
Customer service
72 in category
118 in category
Website
88 in category
165 in category
Discounts and Special Offers
68 in category
129 in category
Exchange, Refund and Cancellation Policy
53 in category
87 in category

Superjeweler and Kay Jewelers Rating Details

Customer service
2 (82 reviews)
1.3 (264 reviews)
Reviewer's quote

Never mind the horrible customer service of been chatting for 4 days straight with these people and still no answers. I know there's alot going on but it's not just for them its happening to everyone. To take someone's money for product's that they ordered and to not have the respect to talk to...

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Arrowhead Towne Center, Ste 2205, Glendale, AZ 85308 (623) 412-3996 refused to follow through on their phone promise 2 days earlier and failed to provide the customer service I had already paid for through a Lifetime Watch Battery Replacement Program. I would NOT recommend that anyone do any...

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Website
2.8 (79 reviews)
2 (197 reviews)
Reviewer's quote

They make you think your are getting something of high value at a great price with all the discounts and the fake descriptions & advertising on their Website. Don't believe it! They are sold me fake gems made of glass at rip-off prices. I am in the process of filing a formal complaint with the...

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...Apparently my due date was 2/17/20, I paid the amount provided on the website on 2/18/20. Just received a statement I owe $58. 00...

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Discounts and Special Offers
2.7 (76 reviews)
1.9 (201 reviews)
Reviewer's quote

...99/ IT WAS A SPECIAL- IF IT WAS A TYPO MADE THEN I WILL SEND THE REST OF THE MONEY ONCE I GET THE TURQUISE TEARDROP EARRINGS BEFORE MAY 22,2020 PLEASE SEND ME A LETTER ASAP CONCERNING THIS MATTER, LETS GET THIS GIFT IN THE MAILBOX. THANKS..

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...They need special recognition for a job well done. The way they solve issues and all..

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Exchange, Refund and Cancellation Policy
2.1 (70 reviews)
1.6 (206 reviews)
Reviewer's quote

This is a very poor customer service policy. They should be sending me out another product while they do their own research! No one should have to wait 8 weeks for earrings that may or may not come and that have already been paid for!!! I cannot be responsible for their choice of delivery service....

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...Can't get manager to give us the proper professional evaluation form so we can have it added to our personal property home owners insurance policy..

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Superjeweler and Kay Jewelers Pros and Cons

Pros
  • Warranty
  • Shipping
  • People
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
Cons
  • Customer service
  • Way this company handles its business
  • Quality
  • Careless customer care
  • False guarantee
  • Service

Superjeweler and Kay Jewelers Most Positive Reviews

Top rated reviews
5

I've had nothing but great experiences with this company. You get what you pay for. All items clearly state the clarity...

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5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

I rns 1carat blue topaz and diamond chip's mans ring in 10k gold. My ring is stunning. The cut on the center stone has a...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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Superjeweler and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

I ordered a diamond ring from this company at a great price, never arrived, sent an e-mail, bizarre response saying the...

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1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

I placed an order with SuperJeweler.com and only received a portion of it. After chatting with Brittany 3 times I then...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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Superjeweler and Kay Jewelers Latest Reviews

Recent published reviews
2.5

I ordered two sets of earrings. They were mailed out in a very quick and timely fashion. The earrings were enlarged on...

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No votes

Worst place ever placed order 9/12 guarantee two-day shipping never receive confirmation (shipping) contact customer...

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No votes

I ordered a pair of earrings on 06/23/20. Despite chatting with either a person or a computer on line 3 times and...

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No votes

Gave me another phone number to call 18005278029, no one would answer the phone, got tired of waiting and hung up. I...

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Superjeweler and Kay Jewelers Products and Services

Most reviewed product and services
  • Superjeweler Ring (34 reviews)
  • Superjeweler Shipping Service (28 reviews)
  • Superjeweler Necklace (9 reviews)
  • Kay Jewelers Customer Care (128 reviews)
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (45 reviews)