PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ruby Lane and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ruby Lane
Kay Jewelers

Ruby Lane and Kay Jewelers Overview

Total reviews
22
993
Company responses
0
0
Issues resolved
2
3

Ruby Lane and Kay Jewelers Consumer Ratings

Rank
28 out of 313 in Auctions and Marketplaces category
179 out of 832 in Jewelry and Accessories category
Product or Service Quality
28 in category
113 in category
Customer service
68 in category
115 in category
Exchange, Refund and Cancellation Policy
19 in category
88 in category
Diversity of Products or Services
24 in category
166 in category

Ruby Lane and Kay Jewelers Rating Details

Product or Service Quality
2.5 (10 reviews)
1.7 (217 reviews)
Reviewer's quote

...Very satisfied with prompt and efficient customer service..

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Calling their customer service number is a one hour plus wait to speak to a representative. They blame the long hold time on Covid-19 when the REAL reason for long hold times is not having enough representatives answering the phones. I was told reasons for the refund delay was they couldn't verify...

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Customer service
1.4 (9 reviews)
1.3 (264 reviews)
Reviewer's quote

their customer service, while quick to respond, is a bunch of idiots who quote the book in every response. their programmers are the most incompetent for a website of this size. they didn't even bother to do a test run on the new system, had to shut the site down for a few days and still couldn't...

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So with that said I spend over 4 hours with the most rude customer service people I have ever experienced. The first one was yelling at me on the line, the next left me on hold and never to return. Then saving the best customer service person for last she told me a supervisor would call me back and...

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Exchange, Refund and Cancellation Policy
2.6 (9 reviews)
1.6 (206 reviews)
Reviewer's quote

When I contacted him and sent a photo, he said he didn't notice them and I would have to return them to get a refund. If you're not familiar with the return policy, you have to return the items in the same shipping method as you received them. Then you get a refund for the item and return shipping...

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...Can't get manager to give us the proper professional evaluation form so we can have it added to our personal property home owners insurance policy..

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Diversity of Products or Services
3.1 (9 reviews)
1.9 (197 reviews)
Reviewer's quote

I used to get this companies newsletters. I had unsubscribed a few months back and decided to re-sign for the newsletter - but they do not want me. :-( I entered my email address and it said "We're sorry, but you've informed us you don't want emails from us."

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ORDERED WEDDING RING MAY 3,2020 got all types of emails about products first bill due June sent. ring be here June 25 no nothing! then called for sure June 8 no ring! Wont be here till Aug 15! What wedding Aug 1 now to re ring shopping 23 days before wedding! Wow but they got 2 payments without a...

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Ruby Lane and Kay Jewelers Pros and Cons

Pros
  • Good service
  • Ease of use
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
Cons
  • Way the shop owner did not describe the items properly
  • None so farg
  • Idiots run the company
  • Careless customer care
  • False guarantee
  • Service

Ruby Lane and Kay Jewelers Most Positive Reviews

Top rated reviews
5

I put a pricey doll on layaway in January, 2019 with Sabra Whitmire at Heirloom Dolls and Antiques. It was set up for $8...

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5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

IT WAS RESOLVED! Ruby lane quickly solved my problem (even though it was Christmas Eve). Very satisfied with prompt and...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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Ruby Lane and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

I purchased salt & pepper shakers from the store "The Daisy Chain". Based on the photos and description, they had no def...

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1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

Server would not save my CC information, so I emailed customer service. The response asked me to email my CC...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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Ruby Lane and Kay Jewelers Latest Reviews

Recent published reviews
3.3

I used to get this companies newsletters. I had unsubscribed a few months back and decided to re-sign for the...

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No votes

I paid extra for faster delivery

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1

Received confirmation of order#5631035 and order#5632724.
At the time of first order I was unable to fully provide paymen...

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3.4

Bought an expensive wedding ring 3 months ago. Can't get manager to give us the proper professional evaluation form so...

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Ruby Lane and Kay Jewelers Products and Services

Most reviewed product and services
  • Ruby Lane Marketplace (2 reviews)
  • Kay Jewelers Customer Care (128 reviews)
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (44 reviews)