PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kay Jewelers and Ruby Lane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kay Jewelers
Ruby Lane

Kay Jewelers and Ruby Lane Overview

Total reviews 996 24
Company responses 0 0
Issues resolved 4 2

Kay Jewelers and Ruby Lane Consumer Ratings

Rank
180 out of 849 in Jewelry and Accessories category
35 out of 318 in Auctions and Marketplaces category
Customer service
117 in category
81 in category
Product or Service Quality
110 in category
33 in category
Exchange, Refund and Cancellation Policy
87 in category
25 in category
Discounts and Special Offers
128 in category
43 in category

Kay Jewelers and Ruby Lane Rating Details

Customer service
1.3 (265 reviews)
1.4 (11 reviews)
Reviewer's quote

I am very upset about the Customer Service I have been given at Kay's and plan to never shop here again. I went to the store on September 4th to exchange my soon to be husband band for a gold wedding band. I was told that the band will be back at the store before my wedding date of the 26th...

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their customer service, while quick to respond, is a bunch of idiots who quote the book in every response. their programmers are the most incompetent for a website of this size. they didn't even bother to do a test run on the new system, had to shut the site down for a few days and still couldn't...

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Product or Service Quality
1.7 (217 reviews)
2.4 (11 reviews)
Reviewer's quote

...d Towne Center, Ste 2205, Glendale, AZ 85308 (623) 412-3996 refused to follow through on their phone promise 2 days earlier and failed to provide the customer service I had already paid for through a Lifetime Watch Battery Replacement Program. I would NOT recommend that anyone do any business with that Kay Jeweler as they ...

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...Very satisfied with prompt and efficient customer service..

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Exchange, Refund and Cancellation Policy
1.6 (207 reviews)
2.3 (11 reviews)
Reviewer's quote

...Can't get manager to give us the proper professional evaluation form so we can have it added to our personal property home owners insurance policy..

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When I contacted him and sent a photo, he said he didn't notice them and I would have to return them to get a refund. If you're not familiar with the return policy, you have to return the items in the same shipping method as you received them. Then you get a refund for the item and return shipping...

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Discounts and Special Offers
1.9 (202 reviews)
2.1 (7 reviews)
Reviewer's quote

...They need special recognition for a job well done. The way they solve issues and all..

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I've been purchasing from Etsy and Ebay for years without a problem, so I wanted to try Ruby Lane. I made a couple purchases and everything seemed fine. Until I bought from a seller who completely misrepresented their item. I think they must've had excess stock so the photos they listed were not...

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Kay Jewelers and Ruby Lane Pros and Cons

Pros
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
  • Good service
  • Ease of use
Cons
  • Careless customer care
  • False guarantee
  • Service
  • Way the shop owner did not describe the items properly
  • Idiots run the company
  • None so farg

Kay Jewelers and Ruby Lane Most Positive Reviews

Top rated reviews
5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

I put a pricey doll on layaway in January, 2019 with Sabra Whitmire at Heirloom Dolls and Antiques. It was set up for $8...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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5

IT WAS RESOLVED! Ruby lane quickly solved my problem (even though it was Christmas Eve). Very satisfied with prompt and...

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Kay Jewelers and Ruby Lane Most Critical Reviews

Lowest rated reviews
1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

I purchased salt & pepper shakers from the store "The Daisy Chain". Based on the photos and description, they had no def...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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1

Server would not save my CC information, so I emailed customer service. The response asked me to email my CC...

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Kay Jewelers and Ruby Lane Latest Reviews

Recent published reviews
No votes

The engagement ring that my husband purchased for me has been in your repair shop continuously. The diamonds are...

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2.2

I had items in my cart and received an email from Ruby Lane stating one of the items in my cart was now 50% off. So, I p...

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1

I am very upset about the Customer Service I have been given at Kay's and plan to never shop here again. I went to the...

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1

I've been purchasing from Etsy and Ebay for years without a problem, so I wanted to try Ruby Lane. I made a couple...

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Kay Jewelers and Ruby Lane Products and Services

Most reviewed product and services
  • Kay Jewelers Customer Care (128 reviews)
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (46 reviews)
  • Ruby Lane Marketplace (2 reviews)
  • Ruby Lane Timber Hills Antiques Profile (1 review)