PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about PrimeStyle and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

PrimeStyle
Kay Jewelers

PrimeStyle and Kay Jewelers Overview

Total reviews 106 994
Company responses 38 0
Issues resolved 4 4

PrimeStyle and Kay Jewelers Consumer Ratings

Rank
1 out of 856 in Jewelry and Accessories category
159 out of 856 in Jewelry and Accessories category
Website
24 in category
No votes
Discounts and Special Offers
20 in category
No votes
Customer service
15 in category
No votes
Exchange, Refund and Cancellation Policy
21 in category
No votes

PrimeStyle and Kay Jewelers Rating Details

Website
4.2 (60 reviews)
No votes
Reviewer's quote

My jewelry came on time and it was exactly as it was presented on the website. It was true to size and I needed no further adjustments by any other retailer. And you cannot beat the price anywhere! I have purchased both my wife's engagement ring and wedding band here and people constantly rave...

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...Apparently my due date was 2/17/20, I paid the amount provided on the website on 2/18/20. Just received a statement I owe $58. 00...

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Discounts and Special Offers
4 (57 reviews)
No votes
Reviewer's quote

...Thank you Thomas and everyone at primestyle for making the whole experience special and off course I saved a lot of money dealing with getting something I couldn't afford somewhere else. would definitely would recommend you guys to all my friends:) ..

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...They need special recognition for a job well done. The way they solve issues and all..

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Customer service
4 (55 reviews)
No votes
Reviewer's quote

...It is that customer service and quality and price that will send us back for the bands and recommend them to all our friends. Thank you for making this a beautifully easy experience!..

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I am very upset about the Customer Service I have been given at Kay's and plan to never shop here again. I went to the store on September 4th to exchange my soon to be husband band for a gold wedding band. I was told that the band will be back at the store before my wedding date of the 26th...

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Exchange, Refund and Cancellation Policy
3.9 (53 reviews)
No votes
Reviewer's quote

...I called PrimeStyle to ask for a refund. David stated that he would "inspect" the ring, and never agreed to the refund. I mailed the ring back and am in the process of fighting for a refund...

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...Can't get manager to give us the proper professional evaluation form so we can have it added to our personal property home owners insurance policy..

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PrimeStyle and Kay Jewelers Pros and Cons

Pros
  • Pricing is affordable for quality
  • Really impressed
  • Pricing
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
Cons
  • Sizing could be us or them
  • Product
  • Low quality and advertise as high quality at low cost
  • Careless customer care
  • False guarantee
  • Service

PrimeStyle and Kay Jewelers Most Positive Reviews

Top rated reviews
5

I ordered my ring online through Prime Style... I have never dealt with this company before. Being an offshore...

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5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

Thank you for the prompt delivery of our bridal set order.
The rings are magnificient and my finance is over the moon wi...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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PrimeStyle and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

I bought a ring that was a three-row column they supposedly were doing the best with the ring when I got the ring it...

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1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

I ordered a ring which looked nothing like the one they advertised and looked just like a cheap substandard fake. I had...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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PrimeStyle and Kay Jewelers Latest Reviews

Recent published reviews
1

they said they had shipped it, that was a bear face lie and I was charged for it anyway I am still having trouble...

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3.5

I put in two orders and wont too know if they were both recived

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1

Really disapoited with PRIME STYLE. Jlthey just want to sell.
I'm from UK. They sent me the wrong sizes and now want to c...

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1

My Le Vian ring was sent to have a stone replace and to be sized at the same time. It was gone a total of 4 weeks. When...

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PrimeStyle and Kay Jewelers Products and Services

Most reviewed product and services
  • Primestyle Ring (59 reviews)
  • Primestyle Engagement White Gold Ring (4 reviews)
  • Primestyle Bracelet (3 reviews)
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (47 reviews)
  • Kay Jewelers Ring (39 reviews)