PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Piercing Pagoda and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Piercing Pagoda
Kay Jewelers

Piercing Pagoda and Kay Jewelers Overview

Total reviews 248 994
Company responses 0 0
Issues resolved 0 4

Piercing Pagoda and Kay Jewelers Consumer Ratings

Rank
163 out of 856 in Jewelry and Accessories category
159 out of 856 in Jewelry and Accessories category
Customer service
No votes
No votes
Exchange, Refund and Cancellation Policy
No votes
No votes
Product or Service Quality
No votes
No votes
Diversity of Products or Services
No votes
No votes

Piercing Pagoda and Kay Jewelers Rating Details

Customer service
No votes
No votes
Reviewer's quote

...I’ve pretty spent my entire day on HOLD and I still haven’t been able to reach anyone from customer service. I want a refund. Never making an order through your site again..

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I am very upset about the Customer Service I have been given at Kay's and plan to never shop here again. I went to the store on September 4th to exchange my soon to be husband band for a gold wedding band. I was told that the band will be back at the store before my wedding date of the 26th...

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Exchange, Refund and Cancellation Policy
No votes
No votes
Reviewer's quote

I placed an order with piercing pagoda over a month ago on may 21,2020 and I have yet to receive a shipping confirmation or a cancellation email. Everytime I call the customer service number I listen to a automated system for hours..

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...Can't get manager to give us the proper professional evaluation form so we can have it added to our personal property home owners insurance policy..

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Product or Service Quality
No votes
No votes
Reviewer's quote

worst service ever, couldnt even get someone to answer my call, i was on hold for 28 minutes just to talk to someone about a return. Apparently theyve changed their return policy to only credit cardsi dont even have a credit card and i payed with cash and card the manager called me and told me to...

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...d Towne Center, Ste 2205, Glendale, AZ 85308 (6**) **2-3996 refused to follow through on their phone promise 2 days earlier and failed to provide the customer service I had already paid for through a Lifetime Watch Battery Replacement Program. I would NOT recommend that anyone do any business with that Kay Jeweler as they ...

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Diversity of Products or Services
No votes
No votes
Reviewer's quote

They are giving me a hard time to return my money even after I returned all there products. I have only receive half a refund on over $700 that I have spent. Buyer beware! I have went to the mall and tried to return there but they wouldn’t return it because I paid with Paypal so they gave me a hard...

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ORDERED WEDDING RING MAY 3,2020 got all types of emails about products first bill due June sent. ring be here June 25 no nothing! then called for sure June 8 no ring! Wont be here till Aug 15! What wedding Aug 1 now to re ring shopping 23 days before wedding! Wow but they got 2 payments without a...

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Piercing Pagoda and Kay Jewelers Pros and Cons

Pros
  • Prices
  • Selection
  • Lady was extremely sweet
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
Cons
  • Customer service and lack of empathy
  • Quality
  • Warranty refund policy
  • Careless customer care
  • False guarantee
  • Service

Piercing Pagoda and Kay Jewelers Most Positive Reviews

Top rated reviews
5

to everyone that said piercing pagoda is crap ur all ***
the employee who pierced my ear was on fire and placed it perfec...

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5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

This is not a complaint i am just here to laugh at all these clowns crying because they bought gold-plated jewelry...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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Piercing Pagoda and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

Dreadful experience!! The piercing device was stuck to my baby's ear, screaming in pain for more than 2-3 mins. The...

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1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

Within 1 month of purchasing "10k" gold rope, it broke. 4 months after I exchanged it for a new one it turned dark and...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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Piercing Pagoda and Kay Jewelers Latest Reviews

Recent published reviews
1

worst service ever, couldnt even get someone to answer my call, i was on hold for 28 minutes just to talk to someone abo...

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3.5

I put in two orders and wont too know if they were both recived

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4

My friend and I are coming to get piercings and are planning on coming tomorrow. Can someone get a piercing with proof o...

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1

My Le Vian ring was sent to have a stone replace and to be sized at the same time. It was gone a total of 4 weeks. When...

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Piercing Pagoda and Kay Jewelers Products and Services

Most reviewed product and services
  • Piercing Pagoda Piercing (38 reviews)
  • Piercing Pagoda Earrings (31 reviews)
  • Piercing Pagoda Ear Piercing (27 reviews)
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (47 reviews)
  • Kay Jewelers Ring (39 reviews)