PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pictures On Gold and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pictures On Gold

Pictures On Gold

Has Verified Representatives
3.2
Pictures On Gold
Kay Jewelers

Pictures On Gold and Kay Jewelers Overview

Total reviews
219
993
Company responses
49
0
Issues resolved
3
3

Pictures On Gold and Kay Jewelers Consumer Ratings

Rank
41 out of 835 in Jewelry and Accessories category
180 out of 835 in Jewelry and Accessories category
Customer service
28 in category
114 in category
Product or Service Quality
52 in category
113 in category
Website
51 in category
165 in category
Value for money
52 in category
114 in category

Pictures On Gold and Kay Jewelers Rating Details

Customer service
3.1 (147 reviews)
1.3 (264 reviews)
Reviewer's quote

I called customer service who issue you me a return label and then I had to go to the post office during this pandemic and have the chain sent back. I did request the white gold chain and am for a discount because not only was the chain sent their fault, but I could not even present the gift to the...

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Calling their customer service number is a one hour plus wait to speak to a representative. They blame the long hold time on Covid-19 when the REAL reason for long hold times is not having enough representatives answering the phones. I was told reasons for the refund delay was they couldn't verify...

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Product or Service Quality
2.7 (146 reviews)
1.7 (217 reviews)
Reviewer's quote

But it was a very cheap product when I received it. Within a few weeks, the faceplate with the engraving had fallen off three times, and the third time it was lost. Every time I contacted Pictures on gold, their reply was: "Your concern has been escalated on that day and we will get in touch with...

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So with that said I spend over 4 hours with the most rude customer service people I have ever experienced. The first one was yelling at me on the line, the next left me on hold and never to return. Then saving the best customer service person for last she told me a supervisor would call me back and...

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Website
3.3 (143 reviews)
2 (196 reviews)
Reviewer's quote

...had to pay the restocking fee and shipping(when they sent me a label) SHE even said NO! So why would you expect a customer to? The product DID NOT like the website. So it’s not my fault and I would like a FULL...

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...Apparently my due date was 2/17/20, I paid the amount provided on the website on 2/18/20. Just received a statement I owe $58. 00...

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Value for money
2.7 (141 reviews)
1.9 (174 reviews)
Reviewer's quote

...Got my money back from the bank pictures on gold had this reversed. Wrote to the BB. LOADS of complaints about this company &;;;;;;; ppl struggling to get refunded...

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Because y'all suck and can't answer the damn phone when people call y'all just put them on hold for *** hours it didn't take hours for you to take my money..

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Pictures On Gold and Kay Jewelers Pros and Cons

Pros
  • Entire ordering process and loved the finished product
  • Attention to detail
  • Workmanship
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
Cons
  • Cheap poor quality for expensive price
  • Poor customer service
  • Poor quality and worse customer service
  • Careless customer care
  • False guarantee
  • Service

Pictures On Gold and Kay Jewelers Most Positive Reviews

Top rated reviews
5

I am not sure why all the bad reviews. I understand things happen but I was shocked to see this. This company puts out...

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5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

We had a wonderful experience with pictures in gold when they made a custom police star pendent for my daughters 30th bi...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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Pictures On Gold and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

I ordered a "create your own pendent on gold with an engraved picture.
I received the pendent in the mail and the penden...

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1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

"THE WORST PLACE EVER TO TRY AND BUY SOMETHING! HERE'S THE ACTUAL BBB HISTORY FOR MY ON-GOING ORDEAL:

I purchased a loc...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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Pictures On Gold and Kay Jewelers Latest Reviews

Recent published reviews
1

I contacted this company daily. 41 e mails all with the same lie. We are working on your refund. Working on it since...

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No votes

I paid extra for faster delivery

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2.7

I ordered a white gold locket and request a white gold chain They sent a yellow gold chain (even thought the receipt...

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3.4

Bought an expensive wedding ring 3 months ago. Can't get manager to give us the proper professional evaluation form so...

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Pictures On Gold and Kay Jewelers Products and Services

Most reviewed product and services
  • Pictures On Gold Locket (43 reviews)
  • Pictures On Gold Pendant (24 reviews)
  • Pictures On Gold Necklace (18 reviews)
  • Kay Jewelers Customer Care (128 reviews)
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (44 reviews)