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Kay Jewelers

Luxury / Jewelry
  • 0 ISSUES RESOLVED
  • 635 TOTAL REVIEWS
  • $280K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Website
Diversity of Products or Services
  • Pretty jewelry 3
  • Display of products 2
  • Theresa was very attententive as always 1
  • Warranty and customer service 1
  • Used to treat me the same if i spent 0 or 2000 dollars 1

Customers don't like

  • Careless customer care12
  • False guarantee7
  • Defective jewelry2
  • Refusal to refund2
  • Poor customer services skills2
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Otticanet

Luxury / Jewelry
  • 1 ISSUES RESOLVED
  • 87 TOTAL REVIEWS
  • $5.1K CLAIMED LOSSES
  • $320 AVERAGE LOSS
2.8
Customer service
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Website
Diversity of Products or Services
  • Quick shipping 5
  • Fair price 2
  • Transparency 2
  • Quick delivery 1
  • Responsive customer service 1

Customers don't like

  • Collections calls 8 mos later1
  • Nondisclosure of taxes and customs cost1
  • Return policy1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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