PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kay Jewelers and Macys as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kay Jewelers
Macys

Kay Jewelers and Macys Overview

Total reviews
970
1481
Company responses
0
0
Issues resolved
3
11

Kay Jewelers and Macys Consumer Ratings

Rank
182 out of 831 in Jewelry and Accessories category
77 out of 320 in Supermarkets and Malls category
Customer service
118 in category
76 in category
Product or Service Quality
109 in category
56 in category
Exchange, Refund and Cancellation Policy
89 in category
62 in category
Discounts and Special Offers
128 in category
42 in category

Kay Jewelers and Macys Rating Details

Customer service
1.3 (260 reviews)
1.5 (391 reviews)
Reviewer's quote

So with that said I spend over 4 hours with the most rude customer service people I have ever experienced. The first one was yelling at me on the line, the next left me on hold and never to return. Then saving the best customer service person for last she told me a supervisor would call me back and...

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The horrible customer service the second day the store open..

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Product or Service Quality
1.7 (215 reviews)
2 (292 reviews)
Reviewer's quote

...Called customer service and was told could not have ring until virus scare was over. I need that ring, may have to sell it for groceries. They continue to demand payments for ring...

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I have been calling Macy's customer service ever since, and no one answers their phone. I just go around in circles with their automated message/answer. If Macy's are able to take their customers' money out their accounts upon purchase/shipping, they should make some effort to be available address...

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Exchange, Refund and Cancellation Policy
1.6 (203 reviews)
1.9 (295 reviews)
Reviewer's quote

I still have not revived my full refund back. $110. 5 is still owed to me..

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...Its been almost 4 weeks and they still havent issued a refund ($250) to my account. Worst company Ive done business with since this pandemic has started. I wont be doing any further business with them..

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Discounts and Special Offers
1.9 (197 reviews)
2.5 (278 reviews)
Reviewer's quote

...They need special recognition for a job well done. The way they solve issues and all..

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...When I called about it, I was told that they didn't charge the $85 pickup fee for the first box, as if that were something special. One more reason to shop local..

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Kay Jewelers and Macys Pros and Cons

Pros
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
  • Product
  • Sale prices
  • Selection
Cons
  • Careless customer care
  • False guarantee
  • Service
  • Poor customer service
  • Billing and customer service
  • Not getting employee assistance

Kay Jewelers and Macys Most Positive Reviews

Top rated reviews
5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

I went to Macy's to purchase and enter the izod Honda contest. After the purchase no one knew anything about the...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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5

terminated without being told noted it when i went to check my schedule sure I was hired as a seasonal employee but...

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Kay Jewelers and Macys Most Critical Reviews

Lowest rated reviews
1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

"Hello,
I used to love shopping @ Macys.com until recently I had to return some items by mail and got a huge problem wit...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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1

I literally have NEVER had such a miserable experience as I have had since we were *** enough to spend $12,000+ in...

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Kay Jewelers and Macys Latest Reviews

Recent published reviews
1

Ordered an item online 5/17. Its an in stock clearance item for a5/28 Anniversary. Receipt says will ship 6/24. Im...

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1

I order some clothes about more than a month ago and still havent received my package. Called ups ,they say macys NEVER...

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No votes

I'm waiting on my refund. On A order I made two months ago.y'all don't even have it in stock.

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No votes

I had ordered an smokless electric grill wondering when it will come I've ordered it on the 23th may

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Kay Jewelers and Macys Products and Services

Most reviewed product and services
  • Kay Jewelers Customer Care (127 reviews)
  • Kay Jewelers Repair (56 reviews)
  • Kay Jewelers Ring Repair (44 reviews)
  • Macys Account (111 reviews)
  • Macys Credit Card (101 reviews)
  • Macys Customer Care (89 reviews)