PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Liquidation Channel and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Liquidation Channel
Kay Jewelers

Liquidation Channel and Kay Jewelers Overview

Total reviews
248
971
Company responses
0
0
Issues resolved
0
3

Liquidation Channel and Kay Jewelers Consumer Ratings

Rank
47 out of 831 in Jewelry and Accessories category
182 out of 831 in Jewelry and Accessories category
Product or Service Quality
49 in category
No votes
Customer service
29 in category
No votes
Exchange, Refund and Cancellation Policy
42 in category
No votes
Website
57 in category
No votes

Liquidation Channel and Kay Jewelers Rating Details

Product or Service Quality
2.8 (109 reviews)
No votes
Reviewer's quote

...What would an $80 credit cost them? Poor customer service! I want my reimbursement on these two purchases..

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So with that said I spend over 4 hours with the most rude customer service people I have ever experienced. The first one was yelling at me on the line, the next left me on hold and never to return. Then saving the best customer service person for last she told me a supervisor would call me back and...

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Customer service
3.1 (107 reviews)
No votes
Reviewer's quote

...When you call customer service the just give you the run around and I AM SORRY I AM SORRY you know thats easy to say today but your still screwed!!!!..

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...Called customer service and was told could not have ring until virus scare was over. I need that ring, may have to sell it for groceries. They continue to demand payments for ring...

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Exchange, Refund and Cancellation Policy
2.7 (101 reviews)
No votes
Reviewer's quote

...Many times they say they are giving you a refund and refunding your shipping and then I find out on my credit card that they did not. Definitely watch your credit card! It is so frustrating and time-consuming. I am finding another jewelry supplier for my business...

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...They have a policy I was told, so I call customer service and was told the same thing I drove 40 minutes for nothing. The manager there needs to be replaced and the policy changed. Nothing but trouble from this company...

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Website
3.2 (99 reviews)
No votes
Reviewer's quote

Item pictured on website was not the same item being shown on tv even though it was the same item number. I received a 3 strand when I ordered the single strand No one can help. One rep told me it was the same item but 2 strands weren’t showing...

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...Apparently my due date was 2/17/20, I paid the amount provided on the website on 2/18/20. Just received a statement I owe $58. 00...

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Liquidation Channel and Kay Jewelers Pros and Cons

Pros
  • Variety of products
  • Variety
  • Price
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
Cons
  • Lack of solving the problems
  • What it actually was when received
  • Poor workmanship
  • Careless customer care
  • False guarantee
  • Service

Liquidation Channel and Kay Jewelers Most Positive Reviews

Top rated reviews
5

I have had very good service for all. I have had exp with retail & previously bought from QVC. At times the hosts ta...

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5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

Great experience with channel almost two years. I cannot understand why head of company could not step in & hurry...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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Liquidation Channel and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

I received 10 ordered jewelry items yesterday . All in one manilla type envelope. I was anxious to receive what I...

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1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

I ordered a ring, within 10 minutes called to cancel the order. I was told no problem. They would credit my card. That w...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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Liquidation Channel and Kay Jewelers Latest Reviews

Recent published reviews
1

They are giving the rest of the shop at home companies a black eye. Note the item was priced at a great price maybe...

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1

Because y'all suck and can't answer the damn phone when people call y'all just put them on hold for *** hours it didn't...

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1

Around 2015 I became disabled with a heart muscle problem Looking for a way to keep working I decided to sell their jewe...

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1

Hi my name is Dave W. I would like to voice my EXTREME DISPLEASURE with the Kay Jewelers Credit department. I purchased...

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Liquidation Channel and Kay Jewelers Products and Services

Most reviewed product and services
  • Liquidation Channel Ring (27 reviews)
  • Liquidation Channel Customer Care (18 reviews)
  • Liquidation Channel Tv Show (15 reviews)
  • Kay Jewelers Customer Care (128 reviews)
  • Kay Jewelers Repair (56 reviews)
  • Kay Jewelers Ring Repair (44 reviews)