PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Liquidation Channel and Kay Jewelers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Liquidation Channel
Kay Jewelers

Liquidation Channel and Kay Jewelers Overview

Total reviews 249 1003
Company responses 0 0
Issues resolved 0 4

Liquidation Channel and Kay Jewelers Consumer Ratings

Rank
42 out of 864 in Jewelry and Accessories category
184 out of 864 in Jewelry and Accessories category
Product or Service Quality
47 in category
118 in category
Customer service
28 in category
118 in category
Exchange, Refund and Cancellation Policy
39 in category
86 in category
Website
57 in category
169 in category

Liquidation Channel and Kay Jewelers Rating Details

Product or Service Quality
2.7 (110 reviews)
1.7 (221 reviews)
Reviewer's quote

I purchased some expensive jewelry and was very disappointed in the quality of the product. The hosts use high pressure sales and it gets over bearing I got stung by them very seldom watch or buy products from them. The new president is greedy and prices have gone up so folks can't purchase them...

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I was extremely disappointed about the terrible service! My wife's semi-annual inspection wasn't performed. We now have to get the inspection done on a different date. We are not going back to the Kay's store in the mall! Management might look into a numbered ticket system, so customers aren't...

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Customer service
3.1 (108 reviews)
1.3 (270 reviews)
Reviewer's quote

...When you call customer service the just give you the run around and I AM SORRY I AM SORRY you know thats easy to say today but your still screwed!!!!..

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I am very upset about the Customer Service I have been given at Kay's and plan to never shop here again. I went to the store on September 4th to exchange my soon to be husband band for a gold wedding band. I was told that the band will be back at the store before my wedding date of the 26th...

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Exchange, Refund and Cancellation Policy
2.7 (102 reviews)
1.6 (208 reviews)
Reviewer's quote

...Many times they say they are giving you a refund and refunding your shipping and then I find out on my credit card that they did not. Definitely watch your credit card! It is so frustrating and time-consuming. I am finding another jewelry supplier for my business...

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...Can't get manager to give us the proper professional evaluation form so we can have it added to our personal property home owners insurance policy..

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Website
3.2 (100 reviews)
2 (200 reviews)
Reviewer's quote

Item pictured on website was not the same item being shown on tv even though it was the same item number. I received a 3 strand when I ordered the single strand No one can help. One rep told me it was the same item but 2 strands weren’t showing...

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...Apparently my due date was 2/17/20, I paid the amount provided on the website on 2/18/20. Just received a statement I owe $58. 00...

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Liquidation Channel and Kay Jewelers Pros and Cons

Pros
  • Variety of products
  • Variety
  • Price
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
Cons
  • Lack of solving the problems
  • What it actually was when received
  • Poor workmanship
  • Careless customer care
  • False guarantee
  • Service

Liquidation Channel and Kay Jewelers Most Positive Reviews

Top rated reviews
5

I have had very good service for all. I have had exp with retail & previously bought from QVC. At times the hosts ta...

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5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

Great experience with channel almost two years. I cannot understand why head of company could not step in & hurry...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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Liquidation Channel and Kay Jewelers Most Critical Reviews

Lowest rated reviews
1

I received 10 ordered jewelry items yesterday . All in one manilla type envelope. I was anxious to receive what I...

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1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

I ordered a ring, within 10 minutes called to cancel the order. I was told no problem. They would credit my card. That w...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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Liquidation Channel and Kay Jewelers Latest Reviews

Recent published reviews
1

I purchased some expensive jewelry and was very disappointed in the quality of the product. The hosts use high pressure...

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No votes

I told Kay the ring is defective and I don't want it. willing to exchange for a different ring. Waiting, waiting for...

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1

They are giving the rest of the shop at home companies a black eye. Note the item was priced at a great price maybe...

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1.1

I walked in Too kings plaza Kays Jewelry and asked can they clean my chain and fix it
The manger asked if I had warranty,...

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Liquidation Channel and Kay Jewelers Products and Services

Most reviewed product and services
  • Liquidation Channel Ring (27 reviews)
  • Liquidation Channel Tv Show (15 reviews)
  • Liquidation Channel Shipping Service (8 reviews)
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (47 reviews)
  • Kay Jewelers Ring (40 reviews)