PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kay Jewelers and Le Vian as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kay Jewelers
Le Vian

Kay Jewelers and Le Vian Overview

Total reviews 998 109
Company responses 0 0
Issues resolved 4 4

Kay Jewelers and Le Vian Consumer Ratings

Rank
158 out of 849 in Jewelry and Accessories category
101 out of 849 in Jewelry and Accessories category
Customer service
117 in category
73 in category
Product or Service Quality
110 in category
126 in category
Exchange, Refund and Cancellation Policy
87 in category
63 in category
Discounts and Special Offers
128 in category
143 in category

Kay Jewelers and Le Vian Rating Details

Customer service
1.3 (266 reviews)
1.9 (47 reviews)
Reviewer's quote

I am very upset about the Customer Service I have been given at Kay's and plan to never shop here again. I went to the store on September 4th to exchange my soon to be husband band for a gold wedding band. I was told that the band will be back at the store before my wedding date of the 26th...

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...I spoke with customer service manager and she won't do anything about it. She says, "you can send it in and we will evaluate it, no promises". This is so disheartening...

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Product or Service Quality
1.7 (218 reviews)
1.5 (51 reviews)
Reviewer's quote

...d Towne Center, Ste 2205, Glendale, AZ 85308 (623) 412-3996 refused to follow through on their phone promise 2 days earlier and failed to provide the customer service I had already paid for through a Lifetime Watch Battery Replacement Program. I would NOT recommend that anyone do any business with that Kay Jeweler as they ...

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...i am still in my period to where i can return it so i will be going to store tomorrow to return it and get my money back, totally ridiculous and very poor quality i wanted one for so long and feel so disappointed will never buy another one...

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Exchange, Refund and Cancellation Policy
1.6 (207 reviews)
2 (46 reviews)
Reviewer's quote

...Can't get manager to give us the proper professional evaluation form so we can have it added to our personal property home owners insurance policy..

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...It was too late to return the ring for a full refund by then. I have since returned the ring 12 times for diamonds. They "said" the replace the ring with a new one a couple of months ago because I had had so much trouble with it...

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Discounts and Special Offers
1.9 (203 reviews)
1.7 (47 reviews)
Reviewer's quote

...They need special recognition for a job well done. The way they solve issues and all..

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I've always been fascinated by the little secret design at the bottom and the hidden diamonds on the top and bottom of the ring always made it feel so special to me, and even though people say they can hardly tell that a stone fell out because it almost looks like it's supposed to be that way, I...

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Kay Jewelers and Le Vian Pros and Cons

Pros
  • Pretty jewelry
  • Used to treat me the same if i spent 0 or 2000 dollars
  • Phone representative did her best to help
  • Loved the ring
  • Style of ring
  • I like the color of the band and the style
Cons
  • Careless customer care
  • False guarantee
  • Service
  • Quality or issues resolution
  • Quality and warranty
  • Stones fall out of many rings as well as my own

Kay Jewelers and Le Vian Most Positive Reviews

Top rated reviews
5

Was handed my great grans engagement ring and needed it fixed .My Mam wanted it done for my Birthday and our local jewel...

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5

If you buy a Le Vian ring, and you let a jeweler size it up or down too much, you are going to lose stones. If you can,...

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5

I tried to order a ring for my wife, and they are saying that i have to prove it is me when i have given them...

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5

I had purchased a Grape Amethyst Le Vian ring at Macy's to replace the original wedding ring and had no idea that they...

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Kay Jewelers and Le Vian Most Critical Reviews

Lowest rated reviews
1

I worked for the sterling company for a couple years. What people don't understand, is that you are just a number to...

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1

August 2014 I purchased a very beautiful LeVian ring at the LeVian trunk show at Kay Jewelers in Kokomo, Indiana. I had...

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1

I took my Omega watch for a link repair. Kay's informed me that they destroyed the watch because I forgot it and it rema...

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1

I bought a beautiful Levian Choc.&white diamond crossover band, very pricey ~ worst money I ever spent! The thin...

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Kay Jewelers and Le Vian Latest Reviews

Recent published reviews
2.1

Me and my x girlfriend dropped off this ring to be , serviced, I explained to the manager that I had to get the ring fro...

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No votes

My story sounds similar my ring has spent more time being repaired than in my hand. Purchased it at Macys it is back in...

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No votes

Need to know if store is closed in college station tx ,,, and. Need to speak to someone

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No votes

I need an arm replaced on my watch. Apparently them mechanisms was broken during repair.

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Kay Jewelers and Le Vian Products and Services

Most reviewed product and services
  • Kay Jewelers Customer Care (128 reviews)
  • Kay Jewelers Repair (58 reviews)
  • Kay Jewelers Ring Repair (46 reviews)
  • Le Vian Ring (77 reviews)
  • Le Vian Ring Repair (5 reviews)
  • Le Vian Watch (3 reviews)