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Kate Spade

Footwear and Clothing
  • 2 ISSUES RESOLVED
  • 98 TOTAL REVIEWS
  • $6.9K CLAIMED LOSSES
  • $223 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Fast shipping 3
  • Customer service 1
  • Design 1

Customers don't like

  • Customer service8
  • Unethical return policy5
  • Poor3
  • Return policy length of process3
  • Return policy3
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Zulily

Footwear and Clothing
  • 3 ISSUES RESOLVED
  • 646 TOTAL REVIEWS
  • $25.5K CLAIMED LOSSES
  • $162 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Staff
Diversity of Products or Services
  • Variety of products 12
  • How their website looked 6
  • Website 6
  • That they have new items daily 5
  • Variety of items 3

Customers don't like

  • Misinformation22
  • Long shipping time19
  • Exchange policy15
  • Shipping time frame11
  • Poor quality of items7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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