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Kate Spade

Footwear and Clothing
  • 3 ISSUES RESOLVED
  • 122 TOTAL REVIEWS
  • $910K CLAIMED LOSSES
  • $25.2K AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Fast shipping 3
  • Really--get real 1
  • Design 1
  • Customer service 1

Customers don't like

  • Unethical return policy6
  • Customer service3
  • Return policy2
  • Price adjustment policy2
  • Order cancelation2
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Zulily

Footwear and Clothing
  • 4 ISSUES RESOLVED
  • 786 TOTAL REVIEWS
  • $44K CLAIMED LOSSES
  • $226 AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Variety of products 14
  • Website 6
  • How their website looked 6
  • That they have new items daily 5
  • Prices 5

Customers don't like

  • Long shipping time13
  • Misinformation9
  • Exchange policy9
  • Customer service5
  • Poor quality4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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