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Kate Spade

Footwear and Clothing
  • 3 ISSUES RESOLVED
  • 112 TOTAL REVIEWS
  • $7.8K CLAIMED LOSSES
  • $230 AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Diversity of Products or Services
  • Fast shipping 3
  • Design 1
  • Customer service 1

Customers don't like

  • Unethical return policy6
  • Customer service3
  • Price adjustment policy2
  • Order cancelation2
  • Return policy length of process1
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The Bradford Exchange

Luxury / Jewelry
  • 6 ISSUES RESOLVED
  • 677 TOTAL REVIEWS
  • $36.5K CLAIMED LOSSES
  • $210 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Diversity of Products or Services
  • Product 6
  • Nothin 2
  • Way they rectified an incorrect shipment 1
  • Ring 1
  • Quality 1

Customers don't like

  • Customer service attitude9
  • Customer service follow up8
  • Customer service7
  • Given the runaround6
  • Failure to honor guarantee6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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