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Kate Spade

Footwear and Clothing
  • 3 ISSUES RESOLVED
  • 99 TOTAL REVIEWS
  • $6.9K CLAIMED LOSSES
  • $223 AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Fast shipping 3
  • Customer service 1
  • Very very poor 1
  • Design 1

Customers don't like

  • Customer service10
  • Unethical return policy5
  • Poor3
  • Return policy length of process3
  • Return policy3
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The Bradford Exchange

Luxury / Jewelry
  • 4 ISSUES RESOLVED
  • 588 TOTAL REVIEWS
  • $35.7K CLAIMED LOSSES
  • $215 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product 5
  • Checks 1
  • Item i ordered 1
  • Product offer 1
  • Way they rectified an incorrect shipment 1

Customers don't like

  • Customer service attitude18
  • Given the runaround18
  • Customer service follow up14
  • Customer service10
  • Failure to honor guarantee10
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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