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Kate Spade

Footwear and Clothing
  • 3 ISSUES RESOLVED
  • 129 TOTAL REVIEWS
  • $7.6K CLAIMED LOSSES
  • $217 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Fast shipping 3
  • Really--get real 1
  • Design 1
  • Customer service 1

Customers don't like

  • Customer service12
  • Unethical return policy6
  • Return policy2
  • Price adjustment policy2
  • Order cancelation2
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The Bradford Exchange

Jewelry and Accessories
  • 6 ISSUES RESOLVED
  • 841 TOTAL REVIEWS
  • $42.6K CLAIMED LOSSES
  • $219 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product 5
  • Ease or ordering 2
  • Way they rectified an incorrect shipment 1
  • Uniqueness of items 1
  • Unique items 1

Customers don't like

  • Customer service14
  • Customer service follow up8
  • Customer service attitude8
  • Given the runaround6
  • Failure to honor guarantee6
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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