PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Michael Kors and Kate Spade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Michael Kors
Kate Spade

Michael Kors and Kate Spade Overview

Total reviews 1079 168
Company responses 0 0
Issues resolved 8 3

Michael Kors and Kate Spade Consumer Ratings

Rank
9 out of 190 in Fashion category
451 out of 2134 in Footwear and Clothing category
Customer service
8 in category
336 in category
Exchange, Refund and Cancellation Policy
8 in category
284 in category
Product or Service Quality
9 in category
369 in category
Website
12 in category
382 in category

Michael Kors and Kate Spade Rating Details

Customer service
1.4 (438 reviews)
1.4 (79 reviews)
Reviewer's quote

When I contacted customer service the individual was rude and not very helpful! Informed me to return the item or keep the wrong item and not receive the $410 back in exchange for the $40 wallet. It has been two weeks I have to receive a refund. Called customer service they are saying they will...

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After a horrible two months of back and forth contact between myself and Kate Spades customer service via email and phone service, I decided to tell my story here to warn everyone! On December 2nd 2019, I placed an order total of 148. 37 USD currency, which then translated (via Via credit) to 201....

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Exchange, Refund and Cancellation Policy
1.5 (380 reviews)
1.5 (62 reviews)
Reviewer's quote

Was told I had to wait 14 days for a refund..

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The sales associate said I needed a receipt , with out it I could not return it and was told they had no return policy. They then said After scanning the ticket I could do an even exchange for the exact amount or more and Ipay the difference. After looking I could not find something and asked for a...

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Product or Service Quality
1.7 (360 reviews)
1.7 (61 reviews)
Reviewer's quote

...I have purchased numerous products mostly shoes never have I experienced such bad manufacturing of ur product. Your assistance in helping me replace these slides..

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I've had a Kate Spade handbag that I received as a gift. The handle is literally shredding apart ... the bag is useless. I see that Kate Spade does not honor any sort of warranty against the handles of handbags (obviously because they are cheaply made, and fall apart). I use this bag rarely ... it...

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Website
2.3 (332 reviews)
2.2 (61 reviews)
Reviewer's quote

Okay, but they don't have any error on a website, they are obviously run out of the style I ordered and shipped me “similar style” So they decide to cheat or it was false advertising? The backpack was my birthday present, it's in another country with me now, i can't return it for a refund, because...

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I called customer service this evening and spoke to a representative who said she "couldn't see what I was seeing" (when I referenced the kate spade website and status/tracking, but that the second bag hadn't shipped yet but would. When I pressed for a date, she said it was scheduled to ship Monday...

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Michael Kors and Kate Spade Pros and Cons

Pros
  • Overall i like michael kors
  • I like the products
  • Design
  • Design
  • Fast shipping
  • Really--get real
Cons
  • Customer service
  • Quality
  • Very poor customer service
  • Customer service
  • Unethical return policy
  • Return policy

Michael Kors and Kate Spade Most Positive Reviews

Top rated reviews
5

I purchased a Michael Kors handbag from Macy's in Deptford, NJ in May. The leather piping is coming apart on one of the...

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5

i am a frequent buyer at Kate Spade New York outlet, but whats frustrating to me is that when i return something they...

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5

I was given a rose gold watch with pink face as a gift. The bracelet was too big for my wrist. I went into a large...

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5

I have 2 kate spade purses and love them both. I order one with finaly sale and it can with a dark mark on it. I sent...

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Michael Kors and Kate Spade Most Critical Reviews

Lowest rated reviews
1

I went to the Mk store in Allen and experienced the same sale tactic and lies I called and asked one of the girls I...

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1

I purchased a handbag at the Kate Spade store in Indianapolis on Oct. 28. I tried to return the (unused bag) on Dec. 2...

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1

ordered my daughters 18th B-day gift. The placed the billing address incorrectly. Order was cancelled and promised the...

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1

I, like countless others who have submitted similar reviews and complaints on this website, have been robbed by Kate Spa...

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Michael Kors and Kate Spade Latest Reviews

Recent published reviews
4.3

Purchased a pair of slides...about a year now from local department store Belk. Slides (both) straps have come undone.
I...

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4

Had a purse in my bag and was filling out Name/address/cc #, once I completed putting in my information, got to the...

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No votes

Hello. I recently ordered a watch online. And it arrived with the screw missing that attaches the band to the face. I to...

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2.6

Still waiting in Atlantic city outlet - ridiculous

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Michael Kors and Kate Spade Products and Services

Most reviewed product and services
  • Michael Kors Handbag (189 reviews)
  • Michael Kors Bag (68 reviews)
  • Michael Kors Watch (66 reviews)
  • Kate Spade Handbag (26 reviews)
  • Kate Spade Shipping Service (15 reviews)
  • Kate Spade Wallet (5 reviews)