PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Michael Kors and Kate Spade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Michael Kors
Kate Spade

Michael Kors and Kate Spade Overview

Total reviews 1443 200
Company responses 0 0
Issues resolved 12 5

Michael Kors and Kate Spade Consumer Ratings

Rank
58 out of 359 in Fashion category
977 out of 4768 in Footwear and Clothing category
Customer service
50 in category
863 in category
Product or Service Quality
56 in category
986 in category
Exchange, Refund and Cancellation Policy
48 in category
783 in category
Website
46 in category
845 in category

Michael Kors and Kate Spade Rating Details

Customer service
1.6
(576 reviews)
1.4
(92 reviews)
Reviewer's quote

...short, I escalated this over the course of 2 additional months, emailed with no replies, waited for Manager's calls that never came, was interacting with a Customer Service Rep who put me on hold, then transferred my call to the wrong department while he was looking into something, and was disconnected from a...

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...Called customer service to correct this NUMEROUS times, told e-credit was cancelled & refund would be be credited to my card, plus a coupon for all the hassle. Its now feb 15 and nothing!..

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Product or Service Quality
1.9
(485 reviews)
1.7
(71 reviews)
Reviewer's quote

Handle my shipped product with care and neatness!!! Such as laced up shoes , tissue placed in shoes for supporting shape. Watch was also just thrown in the box ..

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Customer service is horrible. The closure on the $300+ bag purchased from Kate Spade New York - Heathrow broke within six weeks of use. I have spent four weeks chasing customer support, Chats, email, phone calls and still do not have a resolution...

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Exchange, Refund and Cancellation Policy
1.6
(480 reviews)
1.6
(74 reviews)
Reviewer's quote

No only for the refund a customer needs to wait 14 working days not early despite there is said at the policy that it will take UP TO 14 working days. Then they will send an email to you to "start investigation" and "do it manually" and it will take another 3 -5 working days if not longer. So...

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...This email is to request Kate Spade Corporate Customer Service Director to provide me with a refund. As a result of never receiving the product I had to pay $38. 16 to place the 2nd order No...

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Website
2.3
(445 reviews)
2.2
(71 reviews)
Reviewer's quote

I bought a $289 bag online for $159 on the MK website. YAY! When it was delivered (very quickly, I might add), I went back to the website to order a dust bag and noticed the bag, less than a week later, was now $119 ($40 less than what I paid the week before). I emailed customer service the same...

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...are now telling me I won't receive my order until October 23 SERIOUSLY! Here is the delivery time when I should receive my order to Canada that is on their website. CANADA Shipping Fees Standard Ground $10 Two-Day $20 Delivery Time Standard Ground 3-6 business days if received and authorized by 1pm est Two-Day...

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Michael Kors and Kate Spade Pros and Cons

Pros
  • Overall i like michael kors
  • I like the products
  • No comment
  • Design
  • Fast shipping
  • I like your products
Cons
  • Customer service
  • Very poor customer service
  • Quality
  • Customer service
  • Unethical return policy
  • Return policy

Michael Kors and Kate Spade Most Positive Reviews

Top rated reviews
5

I just received my first watch for my wife but it turns out to be for a man so I just ordered another watch for her an...

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5

i am a frequent buyer at Kate Spade New York outlet, but whats frustrating to me is that when i return something they...

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5

Order number he200523****006208 and I received earrings and not a Viv handbag dont understand can you please help me.i...

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5

I have 2 kate spade purses and love them both. I order one with finaly sale and it can with a dark mark on it. I sent...

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Michael Kors and Kate Spade Most Critical Reviews

Lowest rated reviews
1

Need some resolution on the process of returning an item that is malfunctioned at the time of delivery.

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1

I ordered a bag and a wallet for over $300 on 12/05/16. Returned it 2 weeks later. They received it on 12/28/2016 when...

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1


I had a horrible experince last night. I bought a pocketbook last night and decided to return it not even an hour late...

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1

I, like countless others who have submitted similar reviews and complaints on this website, have been robbed by Kate Spa...

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Michael Kors and Kate Spade Latest Reviews

Recent published reviews
No votes

Never have worn this watch, the face is too big, like to get a new one. Like The Leicington stule, what I prefer

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No votes

See above. I do not have receipt but they are clearly marked Liz Claiborne. Telephone number 321-408-****

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1.1

No only for the refund a customer needs to wait 14 working days not early despite there is said at the policy that it...

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1.7

I bought 3 items. Only got two in the mail but all 3 were supposedly shipped together in same shipment. I was told in...

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