PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Michael Kors and Kate Spade as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Michael Kors
Kate Spade

Michael Kors and Kate Spade Overview

Total reviews
1021
165
Company responses
0
0
Issues resolved
6
3

Michael Kors and Kate Spade Consumer Ratings

Rank
8 out of 188 in Fashion category
420 out of 2048 in Footwear and Clothing category
Customer service
7 in category
362 in category
Exchange, Refund and Cancellation Policy
6 in category
310 in category
Product or Service Quality
8 in category
377 in category
Website
11 in category
382 in category

Michael Kors and Kate Spade Rating Details

Customer service
1.4 (423 reviews)
1.4 (77 reviews)
Reviewer's quote

...extreme lack of customer service!! I want my shipping back...

Read full review

After a horrible two months of back and forth contact between myself and Kate Spades customer service via email and phone service, I decided to tell my story here to warn everyone! On December 2nd 2019, I placed an order total of 148. 37 USD currency, which then translated (via Via credit) to 201....

Read full review
Exchange, Refund and Cancellation Policy
1.4 (368 reviews)
1.5 (61 reviews)
Reviewer's quote

...I expected some delays due to circumstances, however I started to investigate why after a month, MK hasn't issued a refund. After another month (June) they replied, saying they can't locate my return. Since then, silence...

Read full review

The sales associate said I needed a receipt , with out it I could not return it and was told they had no return policy. They then said After scanning the ticket I could do an even exchange for the exact amount or more and Ipay the difference. After looking I could not find something and asked for a...

Read full review
Product or Service Quality
1.7 (351 reviews)
1.7 (60 reviews)
Reviewer's quote

...Worst customer service EVER..

Read full review

I've had a Kate Spade handbag that I received as a gift. The handle is literally shredding apart ... the bag is useless. I see that Kate Spade does not honor any sort of warranty against the handles of handbags (obviously because they are cheaply made, and fall apart). I use this bag rarely ... it...

Read full review
Website
2.3 (321 reviews)
2.2 (60 reviews)
Reviewer's quote

No matter what I did it would not go through, and they kept telling me to chat with the live customer service agent and to no avail their website wouldn't let me do it. Each time I tried to explain to them I needed their help they dismissed me and closed the case. Just flat out ignored what I even...

Read full review

I called customer service this evening and spoke to a representative who said she "couldn't see what I was seeing" (when I referenced the kate spade website and status/tracking, but that the second bag hadn't shipped yet but would. When I pressed for a date, she said it was scheduled to ship Monday...

Read full review

Michael Kors and Kate Spade Pros and Cons

Pros
  • Overall i like michael kors
  • Design
  • I like the products
  • Design
  • Fast shipping
  • Really--get real
Cons
  • Customer service
  • Quality
  • Very poor customer service
  • Customer service
  • Unethical return policy
  • Return policy

Michael Kors and Kate Spade Most Positive Reviews

Top rated reviews
5

I purchased a Michael Kors handbag from Macy's in Deptford, NJ in May. The leather piping is coming apart on one of the...

Read full review
5

i am a frequent buyer at Kate Spade New York outlet, but whats frustrating to me is that when i return something they...

Read full review
5

I was given a rose gold watch with pink face as a gift. The bracelet was too big for my wrist. I went into a large...

Read full review
5

I have 2 kate spade purses and love them both. I order one with finaly sale and it can with a dark mark on it. I sent...

Read full review

Michael Kors and Kate Spade Most Critical Reviews

Lowest rated reviews
1

I went to the Mk store in Allen and experienced the same sale tactic and lies I called and asked one of the girls I...

Read full review
1

I purchased a handbag at the Kate Spade store in Indianapolis on Oct. 28. I tried to return the (unused bag) on Dec. 2...

Read full review
1

ordered my daughters 18th B-day gift. The placed the billing address incorrectly. Order was cancelled and promised the...

Read full review
1

I, like countless others who have submitted similar reviews and complaints on this website, have been robbed by Kate Spa...

Read full review

Michael Kors and Kate Spade Latest Reviews

Recent published reviews
1

I returned a 700$ package at the end of March, when the lockdown began. I expected some delays due to circumstances, how...

Read full review
1

Bought queen size sheets. Followed washing instructions. Cannot put fitted sheet on queen size bed. I have Ddpreviously...

Read full review
No votes

I am still waiting for a credit for a return I made

Read full review
No votes

My iPhone cover is coming apart and there is no way to repair this.

Read full review

Michael Kors and Kate Spade Products and Services

Most reviewed product and services
  • Michael Kors Handbag (185 reviews)
  • Michael Kors Customer Care (87 reviews)
  • Michael Kors Watch (69 reviews)
  • Kate Spade Handbag (25 reviews)
  • Kate Spade Customer Care (19 reviews)
  • Kate Spade Shipping Service (15 reviews)