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Kate Spade

Footwear and Clothing
  • 3 ISSUES RESOLVED
  • 108 TOTAL REVIEWS
  • $7.8K CLAIMED LOSSES
  • $230 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Fast shipping 3
  • Customer service 1
  • Design 1

Customers don't like

  • Unethical return policy5
  • Customer service3
  • Price adjustment policy2
  • Return policy1
  • Return policy length of process1
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Kay Jewelers

Luxury / Jewelry
  • 0 ISSUES RESOLVED
  • 636 TOTAL REVIEWS
  • $280K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.7
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Pretty jewelry 3
  • Display of products 2
  • Theresa was very attententive as always 1
  • Warranty and customer service 1
  • Used to treat me the same if i spent 0 or 2000 dollars 1

Customers don't like

  • Careless customer care12
  • False guarantee7
  • Defective jewelry2
  • Refusal to refund2
  • Poor customer services skills2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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