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Kaspersky Lab

Software
  • 2 ISSUES RESOLVED
  • 95 TOTAL REVIEWS
  • $23.1K CLAIMED LOSSES
  • $624 AVERAGE LOSS
1.6
Customer service
Website
Privacy and Data Security
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Uninstalling their software 2
  • Until oct 15 2017 when antivirus quit 1
  • Promised the protection 1
  • It worked 1
  • Have a disk for installation 1

Customers don't like

  • Customer service10
  • Very poor customer service3
  • That their support demanded more money from us to help us2
  • Program2
  • Non existent customer service2
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  • 0 ISSUES RESOLVED
  • 131 TOTAL REVIEWS
  • $82.4K CLAIMED LOSSES
  • $1.5K AVERAGE LOSS
1.5
Customer service
Website
Privacy and Data Security
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Bullying customer service reps 2
  • Running my computer like it was made in the 80s 1
  • Product 1

Customers don't like

  • Price3
  • Customer service3
  • Customer services2
  • This is like cheating the customer1
  • Talking to overseas reps1
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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