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Kaspersky Lab

Software
  • 2 ISSUES RESOLVED
  • 97 TOTAL REVIEWS
  • $23.4K CLAIMED LOSSES
  • $616 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Privacy and Data Security
Exchange, Refund and Cancellation Policy
  • Uninstalling their software 2
  • Promised the protection 2
  • Until oct 15 2017 when antivirus quit 1
  • It worked 1
  • Have a disk for installation 1

Customers don't like

  • Customer service10
  • Very poor customer service3
  • That their support demanded more money from us to help us2
  • Program2
  • Non existent customer service2
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Microsoft

Software
  • 5 ISSUES RESOLVED
  • 290 TOTAL REVIEWS
  • $52.6K CLAIMED LOSSES
  • $572 AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Privacy and Data Security
Exchange, Refund and Cancellation Policy
  • Windows version 7 3
  • Windows up to version 7 1
  • Werst ever 1
  • Used by many people 1
  • That they saved my bacon 1

Customers don't like

  • Series of many service shut outs4
  • Poor service4
  • Microsofts unprofessionalism4
  • Lousy customer service4
  • Lack of understanding4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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