PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mcafee and Kaspersky Lab as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mcafee
Kaspersky Lab

Mcafee and Kaspersky Lab Overview

Total reviews
283
108
Company responses
0
0
Issues resolved
1
2

Mcafee was first mentioned on PissedConsumer on Jan 9, 2008 and since then this brand received 283 reviews. It is 175 reviews more than Kaspersky Lab received since Apr 20, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Kaspersky Lab customer support team than with Mcafee customer service.

Mcafee and Kaspersky Lab Consumer Ratings

Rank
198 out of 1489 in Software category
189 out of 1489 in Software category
Customer service
92 in category
135 in category
Product or Service Quality
118 in category
110 in category
Privacy and Data Security
102 in category
88 in category

According to consumer ratings and reviews, Kaspersky Lab ranks 9 points higher in the Software category than Mcafee. People gave Mcafee 1.6 stars for Customer service criterion in Software category and it is 290 points higher than the worst rated brand in this category. At the same time, Kaspersky Lab was rated 1.2 stars for Customer service criterion in this category and it is 247 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Kaspersky Lab has a higher rating than Mcafee. Regarding Privacy and Data Security criterion, consumers gave Mcafee 2 stars and it is 73% greater than other in category. Kaspersky Lab however was rated 2.3 stars and it is 77% greater than other in category.

Mcafee and Kaspersky Lab Rating Details

Customer service
1.6 (46 reviews)
1.2 (50 reviews)
Reviewer's quote

...I called customer service - they had to read from the sheet and told me that my OS was corrupt. They said they could fix it for a price. Really - a brand new computer? I was hesitant in purchasing McAfee and now it just confirms your product is junk...

Bob S

...I contacted the company and all I got is a run around for hours, finally I told customer service to forget it. $15. 00 isn't worth all this so I told them to cancel my order, I had 3 weeks of service left so they canceled my order and discontinued my exsisting service...

Charles C
Product or Service Quality
1.6 (42 reviews)
1.8 (39 reviews)
Reviewer's quote

I bought a 2019 mcafee program to install in both my computers my old one expired ,So theres a card that you download than the disc ,So I did everything put letters and numbers in hit download it's loading then pops up an error message saying numbers are successfully entered but download fail ,So I...

PissedConsumer1488717

Kaspersky renewed my subscription without my permission last year and customer service is not helpful. The person I spoke to transferred me to the Sales department and it wasn’t a direct transfer to Sales and I had to wait a second time. Something like resetting a password should be simple and not...

Patricia G
Privacy and Data Security
2 (41 reviews)
2.3 (32 reviews)
Reviewer's quote

It seems like a scheme. I bought a computer for my daughter in December 2014 and we immediately purchased and installed McAfee antivirus. One year later the service was cancelled by McAfee and a recurrent message would appear at the screen informing that the service was cancelled and asking for a...

Renata d

They charged my credit card even though I didn't used their product for the last 6 months. When I complained, they said we won't refund you a money and they closed the ticket and block my email. Their Representatives are so aggressive in replying not belong to any big company, e.g when they closed...

PissedConsumer1083578

Mcafee and Kaspersky Lab Pros and Cons

Pros
  • Polite staff who helped in stage 1
  • Charged a lot
  • Rep seemed polite
  • Uninstalling their software
  • Promised the protection
  • Until oct 15 2017 when antivirus quit
Cons
  • Customer service
  • Thieves
  • Scam of your affiliate
  • Customer service
  • Very poor customer service
  • That their support demanded more money from us to help us

Mcafee and Kaspersky Lab Most Positive Reviews

Top rated reviews
4

Mcafee supposedly has an end user agreement with some hidden charges. You know those things nobody ever reads? Yeah, by...

5

I've been doing IT for the past 25 years and am now retired, doing PC/Mac repair and servicing as a sideline. Over the...

Mcafee and Kaspersky Lab Most Critical Reviews

Lowest rated reviews
1

Their service is horrible to the core.
And they call themselves a antivirus company.

As a antivirus company,just like t...

1

I give Kaspersky one star only because there is no option for ZERO stars. As mentioned in several of the reviews their...

Mcafee and Kaspersky Lab Latest Reviews

Recent published reviews
1

Random bill of 127.19 from McAfee showed up on my bill. I never gave them my CC number. The only thing I can think of...

Read all 283 reviews
1

On June 29th, 2019 a fraudulent transaction was posted to my account in the amount of $76.99. It looked suspicious since...

Read all 108 reviews

Mcafee and Kaspersky Lab Products and Services

Most reviewed product and services
  • Mcafee Antivirus (74 reviews)
  • Mcafee Subscription (34 reviews)
  • Mcafee Customer Care (18 reviews)
  • Kaspersky Lab Antivirus (18 reviews)
  • Kaspersky Lab Technical Support (13 reviews)
  • Kaspersky Lab Total Security Antivirus (11 reviews)