PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mcafee and Kaspersky Lab as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mcafee
Kaspersky Lab

Mcafee and Kaspersky Lab Overview

Total reviews 302 116
Company responses 0 0
Issues resolved 1 2

Mcafee and Kaspersky Lab Consumer Ratings

Rank
224 out of 1066 in Software category
214 out of 1066 in Software category
Customer service
117 in category
161 in category
Product or Service Quality
142 in category
139 in category
Privacy and Data Security
137 in category
104 in category
Website
175 in category
159 in category

Mcafee and Kaspersky Lab Rating Details

Customer service
1.5 (57 reviews)
1.2 (53 reviews)
Reviewer's quote

The Customer Service phone number in South Africa, 011 707 5566, doesn't work. It disconnects after a single ring, which indicates that it doesn't exist. It's the only option available for claiming a refund for an unwanted auto-renewal, so it's effectively impossible to get a refund...

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The first customer service agent I spoke to put me on hold for 10 min without letting me know I was going on hold and then never came back to the call. She couldnt answer what the two products I was billed for. The 2nd agent answered that question but then couldnt tell me how to update Kaspersky on...

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Product or Service Quality
1.7 (52 reviews)
1.8 (42 reviews)
Reviewer's quote

I called to ask simply for a refund as I am not getting the service I paid for, and they said they have a 30 day policy. I had to purchase a new computer because of this not to mention other products to try to salvage my original computer and am just warning the folks out there, don't use this...

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It looked suspicious since the card was not in use and I had not ordered any products online. I then replied to the fake e-mail used in the transaction asking them why they charged my account and got the following weird reply: Dear Sir / Madam, Thank you very much for your interest in our company...

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Privacy and Data Security
2 (50 reviews)
2.3 (33 reviews)
Reviewer's quote

...Declined to pay and will remember McAFee's response come renewal tie for my security package..

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...I recently purchased Kaspersky Total Security and replaced Windows Essentials. I thought I may have had an undetected virus due to a Yahoo linked computer hostage attempt. Once the download and scan were FINALLY complete, to my surprise, nothing was detected...

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Website
1.8 (50 reviews)
1.9 (37 reviews)
Reviewer's quote

I JUST WANT MY MONEY BACK FROM THIS WEBSITE AS I PAID THEM FOR MCAFEE PRODUCT or McAfee should close there website http:mcafee-sales. support. Still no refund its know 27/01/2018 and please cancel my auto renewal MCAFEE and rest i will take chargeback from my bank, I heard that even after...

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I also cant open Kaspersky on my computer anymore and I cannot log in on their website anymore (still have one year on my subscription left). If that isn't bad enough, you can only request help on their website by signing in (which I cant do anymore) so I called their help number. I spoke to an...

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Mcafee and Kaspersky Lab Pros and Cons

Pros
  • Good range of products
  • Polite staff who helped in stage 1
  • Good product
  • Promised the protection
  • Uninstalling their software
  • It was a fraudulent transaction on my credit
Cons
  • Customer service
  • Thieves
  • Horrible experience
  • Customer service
  • Very poor customer service
  • That their support demanded more money from us to help us

Mcafee and Kaspersky Lab Most Positive Reviews

Top rated reviews
5

on the 14 April i renewed my subscription checking my bank balance for that date there are two debits of £79,99 WHY ?

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5

I've been doing IT for the past 25 years and am now retired, doing PC/Mac repair and servicing as a sideline. Over the...

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3.9

Mcafee supposedly has an end user agreement with some hidden charges. You know those things nobody ever reads? Yeah, by...

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4.2

They have taken out a three year renewal subscription after one year if purchase and are not refunding I just keep...

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Mcafee and Kaspersky Lab Most Critical Reviews

Lowest rated reviews
1

Their service is horrible to the core.
And they call themselves a antivirus company.

As a antivirus company,just like t...

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1

I give Kaspersky one star only because there is no option for ZERO stars. As mentioned in several of the reviews their...

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1

I paid the all access fee, downloaded, used the virtual technician to complete the installation and NOTHING but the...

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1

Purchased the anti-virus whilst in Thailand, paid online, Kaspersky accepted my payment then sent me a receipt via email...

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Mcafee and Kaspersky Lab Latest Reviews

Recent published reviews
1.7

When on a budget or retired withdrawing funds before they are due is dishonest and lack of integrity. It this day and ti...

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No votes

Hello, sir, I have purchased Kaspersky antivirus internet security on 3 September 2020 for the amount of rupees 1119.30...

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1

I DONT WANT THIS *** AND I CAN'T UNINSTALL EITHER. *** MCAFEE. LIKE SERIOUSLY: *** OFF!!!!!!!!!!!!!

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No votes

hello, sir I had purchased on 3 September 2020 Kaspersky antivirus of Rs 1119.30 from the official site while after...

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Mcafee and Kaspersky Lab Products and Services

Most reviewed product and services
  • Mcafee Antivirus (79 reviews)
  • Mcafee Subscription (37 reviews)
  • Mcafee Customer Care (18 reviews)
  • Kaspersky Lab Antivirus (18 reviews)
  • Kaspersky Lab Technical Support (13 reviews)
  • Kaspersky Lab Total Security Antivirus (12 reviews)