PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Mcafee and Kaspersky Lab as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Mcafee
Kaspersky Lab

Mcafee and Kaspersky Lab Overview

Total reviews
293
110
Company responses
0
0
Issues resolved
1
2

Mcafee and Kaspersky Lab Consumer Ratings

Rank
210 out of 1034 in Software category
200 out of 1034 in Software category
Customer service
105 in category
155 in category
Product or Service Quality
133 in category
124 in category
Privacy and Data Security
120 in category
103 in category
Website
177 in category
161 in category

Mcafee and Kaspersky Lab Rating Details

Customer service
1.5 (53 reviews)
1.2 (52 reviews)
Reviewer's quote

...I called customer service - they had to read from the sheet and told me that my OS was corrupt. They said they could fix it for a price. Really - a brand new computer? I was hesitant in purchasing McAfee and now it just confirms your product is junk...

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...I contacted the company and all I got is a run around for hours, finally I told customer service to forget it. $15. 00 isn't worth all this so I told them to cancel my order, I had 3 weeks of service left so they canceled my order and discontinued my exsisting service...

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Product or Service Quality
1.7 (48 reviews)
1.8 (41 reviews)
Reviewer's quote

...The numbers provided either out of service or rings out. First of all, what kind of customer support line RINGS? My advice to anyone is, do not purchase any product from McAfee. I have lost US$79 however, I will go to my bank to claim a chargeback..

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It looked suspicious since the card was not in use and I had not ordered any products online. I then replied to the fake e-mail used in the transaction asking them why they charged my account and got the following weird reply: Dear Sir / Madam, Thank you very much for your interest in our company...

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Privacy and Data Security
2 (47 reviews)
2.3 (33 reviews)
Reviewer's quote

...Declined to pay and will remember McAFee's response come renewal tie for my security package..

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...I recently purchased Kaspersky Total Security and replaced Windows Essentials. I thought I may have had an undetected virus due to a Yahoo linked computer hostage attempt. Once the download and scan were FINALLY complete, to my surprise, nothing was detected...

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Website
1.8 (45 reviews)
1.9 (37 reviews)
Reviewer's quote

I JUST WANT MY MONEY BACK FROM THIS WEBSITE AS I PAID THEM FOR MCAFEE PRODUCT or McAfee should close there website http:mcafee-sales. support. Still no refund its know 27/01/2018 and please cancel my auto renewal MCAFEE and rest i will take chargeback from my bank, I heard that even after...

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I also cant open Kaspersky on my computer anymore and I cannot log in on their website anymore (still have one year on my subscription left). If that isn't bad enough, you can only request help on their website by signing in (which I cant do anymore) so I called their help number. I spoke to an...

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Mcafee and Kaspersky Lab Pros and Cons

Pros
  • Polite staff who helped in stage 1
  • Good range of products
  • Good product
  • Uninstalling their software
  • Promised the protection
  • Fact i could get customer service on the phone easily
Cons
  • Customer service
  • Thieves
  • Horrible experience
  • Customer service
  • Very poor customer service
  • That their support demanded more money from us to help us

Mcafee and Kaspersky Lab Most Positive Reviews

Top rated reviews
5

on the 14 April i renewed my subscription checking my bank balance for that date there are two debits of £79,99 WHY ?

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5

I've been doing IT for the past 25 years and am now retired, doing PC/Mac repair and servicing as a sideline. Over the...

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3.9

Mcafee supposedly has an end user agreement with some hidden charges. You know those things nobody ever reads? Yeah, by...

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4.2

They have taken out a three year renewal subscription after one year if purchase and are not refunding I just keep...

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Mcafee and Kaspersky Lab Most Critical Reviews

Lowest rated reviews
1

Their service is horrible to the core.
And they call themselves a antivirus company.

As a antivirus company,just like t...

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1

I give Kaspersky one star only because there is no option for ZERO stars. As mentioned in several of the reviews their...

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1

I paid the all access fee, downloaded, used the virtual technician to complete the installation and NOTHING but the...

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1

Purchased the anti-virus whilst in Thailand, paid online, Kaspersky accepted my payment then sent me a receipt via email...

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Mcafee and Kaspersky Lab Latest Reviews

Recent published reviews
No votes

ON 25 APRIL I PURCHASED A YEARLY PACKAGE ANTIVIRUS THROUGH ONLINE BY USING MY DEBITCARD BUT UNFURTUNATELY THAT...

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2.1

I Am 82 years old live on my own under lockdown tried to renew my subscription must have paid the wrong amount £34.99...

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No votes

Today I purchased yearly package of antivirus which cost is 999 rupees through online by using my debit card but...

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1

I have a paid subscription to one of the major stations. Kaspersky-lab has blocked it. Kaspersky says that it is a...

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Mcafee and Kaspersky Lab Products and Services

Most reviewed product and services
  • Mcafee Antivirus (77 reviews)
  • Mcafee Subscription (37 reviews)
  • Mcafee Customer Care (18 reviews)
  • Kaspersky Lab Antivirus (18 reviews)
  • Kaspersky Lab Technical Support (13 reviews)
  • Kaspersky Lab Total Security Antivirus (12 reviews)