PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Malwarebytes and Kaspersky Lab as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Malwarebytes
Kaspersky Lab

Malwarebytes and Kaspersky Lab Overview

Total reviews 230 117
Company responses 0 0
Issues resolved 4 2

Malwarebytes and Kaspersky Lab Consumer Ratings

Rank
151 out of 1074 in Software category
219 out of 1074 in Software category
Customer service
138 in category
156 in category
Website
159 in category
158 in category
Product or Service Quality
91 in category
135 in category
Value for money
75 in category
107 in category

Malwarebytes and Kaspersky Lab Rating Details

Customer service
1.3 (103 reviews)
1.2 (53 reviews)
Reviewer's quote

...Much better Customer Service when you can talk to a Human on the Phone. But I guess that is what these companies want not AI..

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The first customer service agent I spoke to put me on hold for 10 min without letting me know I was going on hold and then never came back to the call. She couldnt answer what the two products I was billed for. The 2nd agent answered that question but then couldnt tell me how to update Kaspersky on...

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Website
1.9 (91 reviews)
1.9 (37 reviews)
Reviewer's quote

All calls are looped or referred to a website from malwarebytes which has no usable information that can be applied. A attitude exists--you bought it, it's your problem now!..

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I also cant open Kaspersky on my computer anymore and I cannot log in on their website anymore (still have one year on my subscription left). If that isn't bad enough, you can only request help on their website by signing in (which I cant do anymore) so I called their help number. I spoke to an...

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Product or Service Quality
2.2 (86 reviews)
1.8 (42 reviews)
Reviewer's quote

I have renewed my service twice with my new debit card. You have taken the money out of the account TWICE! yet I continue to receive emails and messages that say I need to update my card to renew my service. What is going on?..

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It looked suspicious since the card was not in use and I had not ordered any products online. I then replied to the fake e-mail used in the transaction asking them why they charged my account and got the following weird reply: Dear Sir / Madam, Thank you very much for your interest in our company...

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Value for money
2.3 (73 reviews)
1.9 (34 reviews)
Reviewer's quote

...of ur company and canceled ur service and today I saw money taken out for it. I was told the by the rep. it was all taken care of...

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CITI card transferred the money to the online scammer’s account on the ground that the transaction looked “genuine” (that’s another story). We’re in November 2019 and Kaspersky Lab has REFUSED to return my money. Below is the trick that they used: After lying 3 times (I have e-mails from their...

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Malwarebytes and Kaspersky Lab Pros and Cons

Pros
  • Good product
  • It intercepts some malicious websites
  • Software seems to work well enough
  • Promised the protection
  • Uninstalling their software
  • It was a fraudulent transaction on my credit
Cons
  • Customer service
  • Lack of contact phone or email
  • No phone number
  • Customer service
  • Very poor customer service
  • That their support demanded more money from us to help us

Malwarebytes and Kaspersky Lab Most Positive Reviews

Top rated reviews
5

A doubleclick on the icon starts to connect but goes dead after a few seconds. I normally use Microsoft Internet...

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5

I've been doing IT for the past 25 years and am now retired, doing PC/Mac repair and servicing as a sideline. Over the...

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5

Please call me instead of emails i would appreciate very much thanking you Joe.

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4.2

They have taken out a three year renewal subscription after one year if purchase and are not refunding I just keep...

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Malwarebytes and Kaspersky Lab Most Critical Reviews

Lowest rated reviews
1

Windows uninstall wouldn't remove it: stated program is active; can't remove. Same results with Revo Uninstaller. Fina...

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1

I give Kaspersky one star only because there is no option for ZERO stars. As mentioned in several of the reviews their...

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1

Why don't they have a number to call??? I have had serious concerns about how well my computer is really being...

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1

Purchased the anti-virus whilst in Thailand, paid online, Kaspersky accepted my payment then sent me a receipt via email...

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Malwarebytes and Kaspersky Lab Latest Reviews

Recent published reviews
4

I have renewed my service twice with my new debit card. You have taken the money out of the account TWICE! yet I...

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No votes

The amount of £49.99 was taken from my account without my permission to renew . I had no intention of renewing and has t...

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No votes

I rec'd notice from malwarebytes customer service reminding me that my premium order, reference 10786**** is set to...

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No votes

Hello, sir, I have purchased Kaspersky antivirus internet security on 3 September 2020 for the amount of rupees 1119.30...

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Malwarebytes and Kaspersky Lab Products and Services

Most reviewed product and services
  • Malwarebytes Anti-malware Software (44 reviews)
  • Malwarebytes Premium Subscription (25 reviews)
  • Malwarebytes Technical Support (19 reviews)
  • Kaspersky Lab Antivirus (18 reviews)
  • Kaspersky Lab Technical Support (13 reviews)
  • Kaspersky Lab Total Security Antivirus (12 reviews)