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Kaspersky Lab

Software
  • 2 ISSUES RESOLVED
  • 95 TOTAL REVIEWS
  • $23.1K CLAIMED LOSSES
  • $624 AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Privacy and Data Security
Billing Practices
  • Uninstalling their software 2
  • Until oct 15 2017 when antivirus quit 1
  • Promised the protection 1
  • It worked 1
  • Have a disk for installation 1

Customers don't like

  • Customer service10
  • Very poor customer service3
  • That their support demanded more money from us to help us2
  • Program2
  • Non existent customer service2
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Malwarebytes

Software
  • 3 ISSUES RESOLVED
  • 127 TOTAL REVIEWS
  • $12.1K CLAIMED LOSSES
  • $243 AVERAGE LOSS
1.9
Customer service
Website
Diversity of Products or Services
Privacy and Data Security
Billing Practices
  • Good product 5
  • Malwarebytes was great until is kept malfunctioning 2
  • It intercepts some malicious websites 2
  • Free 2
  • Thinking i was getting for 1299 1

Customers don't like

  • Customer service7
  • Lack of contact phone or email6
  • No phone number4
  • Lack of support4
  • Support desk3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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