PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zumiez and Karmaloop as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zumiez
Karmaloop

Zumiez and Karmaloop Overview

Total reviews
168
33
Company responses
0
0
Issues resolved
3
0

Zumiez and Karmaloop Consumer Ratings

Rank
391 out of 1969 in Footwear and Clothing category
675 out of 1969 in Footwear and Clothing category
Customer service
274 in category
403 in category
Exchange, Refund and Cancellation Policy
212 in category
401 in category
Discounts and Special Offers
359 in category
492 in category
Diversity of Products or Services
428 in category
419 in category

Zumiez and Karmaloop Rating Details

Customer service
1.5 (62 reviews)
1.3 (8 reviews)
Reviewer's quote

Dont buy here they make u pay double,be aware of zumiez scam,and i email the customer service to reimburse my money but no reply..

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Karmaloop has the WORST customer service. Many of the workers lack intelligence, clearly. They stole an extra $10 from my bank account, and did not give me my money back even after several complaints...

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Exchange, Refund and Cancellation Policy
1.8 (55 reviews)
1.2 (6 reviews)
Reviewer's quote

I went in to exchange for a different size and the woman tried charging me full price for the exchanged item, and tried making a big deal about me exchanging. She said since I’m exchanging one item and not two, that I should be charged for full price. I have always liked the store, apart from them...

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I made a purchase in 2015 and i have been awaiting that refund of 50 dollars ever since. I dont understand how a company can just not return a customers money when they file bankruptcy. The said they would look into it and never heard back..

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Discounts and Special Offers
2 (54 reviews)
1.4 (8 reviews)
Reviewer's quote

The website doesn't *** discounts, it won't let you enter more than 1 gift card. I call customer service, they place my order but then say they don't accept gift cards over the phone. I would have to go to the store within 48 hrs to pay for the item then return to pick it up at the store one it's...

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I waited for 1 shirt for over almost 1 month. Three more days would have made it a month that I was waiting on this one shirt. This website is so *** and I wish I could sue them for everything they have. DONT spend your money here! So after contacting Karamloop multiple times I finally received my...

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Diversity of Products or Services
2.1 (54 reviews)
2.1 (8 reviews)
Reviewer's quote

Zumiez shipping services is horrible...

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I placed an order that was not fulfilled. Karmaloop replied that they would not fulfil the order and that they could not refund the order due to restructuring. They should not have taken my order (and my money) if they knew they were entering bankruptcy. This is fraud.

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Zumiez and Karmaloop Pros and Cons

Pros
  • Quality products
  • That i could order a complete deck as i wanted
  • Son liked a pair of pants from there
No votes
Cons
  • Service
  • Customer service
  • Service and lack of honoring the sales
  • Fake merchandise
  • Shipping time

Zumiez and Karmaloop Most Positive Reviews

Top rated reviews
5

I was never acknowledged as a customer by employee Haley at Great Lakes Crossing mall! Her Slsprsn # is HN0529! I...

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No votes
5

I'm very happy with whoever is at the shipping plant. I got my new shoes in about a week. The think that makes me...

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No votes

Zumiez and Karmaloop Most Critical Reviews

Lowest rated reviews
1

Zumiez shipping services is horrible... I tracked my package that was ordered on 9/2 when I received the first notice...

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1

This is one of the WORST, if not THE worst, online shopping experience I have ever had. I'm only giving them one star be...

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1

I bought some things at a zumiez store in gurnee il there is a lady there she was being rude because I wanted to return...

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1

Karmaloop has the WORST customer service. Many of the workers lack intelligence, clearly. They stole an extra $10 from...

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Zumiez and Karmaloop Latest Reviews

Recent published reviews
No votes

Walked into the Zumies at the Florida Mall at the beginning of when the quarantine was being lifted with a bag of stuff...

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1

I made a purchase in 2015 and i have been awaiting that refund of 50 dollars ever since. I dont understand how a...

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1

Where is my call back I have an issue with my order Im spending $700 on stuff and you guys wont answer if I dont get a...

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1

I waited for 1 shirt for over almost 1 month. Three more days would have made it a month that I was waiting on this one...

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Zumiez and Karmaloop Products and Services

Most reviewed product and services
  • Zumiez Customer Care (26 reviews)
  • Zumiez Shipping Service (18 reviews)
  • Zumiez Manager (13 reviews)