PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rooms To Go and Kanes Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rooms To Go
Kanes Furniture

Rooms To Go and Kanes Furniture Overview

Total reviews 2849 146
Company responses 0 0
Issues resolved 28 0

Rooms To Go and Kanes Furniture Consumer Ratings

Rank
442 out of 2270 in Furniture and Decor category
525 out of 2270 in Furniture and Decor category
Customer service
389 in category
471 in category
Product or Service Quality
428 in category
424 in category
Reliability
389 in category
398 in category
Delivery Service
395 in category
421 in category

Rooms To Go and Kanes Furniture Rating Details

Customer service
1.4
(1043 reviews)
1.2
(73 reviews)
Reviewer's quote

...customer service no answers..

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Zero customer service skills zero!!! Thanks for not having the patience to investigate the issue totally lost me and everyone I know as a customer for life thanks for wasting my time and robbing my money$$$$!!!..

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Product or Service Quality
1.5
(910 reviews)
1.5
(60 reviews)
Reviewer's quote

...Customer service was lousy. I emailed owner and called Florida. No help at all! Now the leather couch is coming apart...

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...Im not happy with either its poor quality furniture . finish is coming off bedroom set . And all recliners on my couch are not working...

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Reliability
1.4
(876 reviews)
1.3
(72 reviews)
Reviewer's quote

bought matteess firm rooms to go in 2017, after 3 years there was a sag in the matteess, they came out, said it was bad, so they replaced it, now, 3 years later, same issue. I go to rooms to go, they dont have a comparable mattress, so the closest comparable is 600$ more, plus tax and delivery!i...

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Bought a couch while setting on the electric model I was buying. What they delivered was a different fabric and manual recline. Sales person stood rite in front of me and told me of a promotion for the couch I was sitting on and thought it was the one I was getting.. I would never buy a couch that...

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Delivery Service
2
(870 reviews)
1.9
(55 reviews)
Reviewer's quote

Now the back ordered one came today and your delivery service e would not take the old one and place it in our up stairs location where it should be. We aske the delivery guys to put in the correct location and they said no!! So I will never purchase anything again from rooms to go again and will...

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...be price matched to what it was 9 months ago as it is about $700 difference I requested free shipping and 20% off for this inconvenience, horrible customer service and 9 months of no furniture. I was told the only thing they could do was price match to what I had originally purchased the furniture for, is that...

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Rooms To Go and Kanes Furniture Pros and Cons

Pros
  • Sales representative
  • Good price
  • Attentive sales person
  • Manager handling the issue
  • Initial salesperson
  • Customer service and lack of communication and delivery
Cons
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service
  • Bad customer service
  • Does not stand behind their defective product
  • Totally dissatisfied

Rooms To Go and Kanes Furniture Most Positive Reviews

Top rated reviews
5

Purchased fortega service plan on bedroom salesperson did not include nightstands. Told it was my fault for not...

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5

I purchased a kitchen set from Kane's (Savon) about 15 years ago. It was still in excellent condition, very sturdy when...

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5

I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....

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5

absoulutly ILike I am one that believes when a person or persons does something good, or gives amazing customer service,...

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Rooms To Go and Kanes Furniture Most Critical Reviews

Lowest rated reviews
1

My recliner is falling apart after only 1 1/2 yrs. Rooms to Go was contacted, sent pictures, and called; they steadfastl...

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1

I spent so much money at Kanes. I had an issue with 3 chairs about $80 a chair. Its not the money. Its the principle...

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1

they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...

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1

Bought a couch while setting on the electric model I was buying. What they delivered was a different fabric and manual...

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Rooms To Go and Kanes Furniture Latest Reviews

Recent published reviews
No votes

I have gotten one bill on my purchase. I have received any more and I DO NOT want to do paperless. Thank you

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No votes

We spoke to your customer service representative, Michelle. She was very professional and willing to help to make our ne...

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No votes

Brand new white leather sofa and love seat by the Drew brothers. Sections are turning reddish-pink. The service rep....

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No votes

I purchase a white sectional for 1000 dollars it is in my formal living room just for show. The set is now peeling and...

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