PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rooms To Go and Kanes Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rooms To Go
Kanes Furniture

Rooms To Go and Kanes Furniture Overview

Total reviews
2255
84
Company responses
0
0
Issues resolved
15
0

Rooms To Go was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 2255 reviews. It is 2171 reviews more than Kanes Furniture received since Feb 21, 2012.

Rooms To Go and Kanes Furniture Consumer Ratings

Rank
266 out of 1894 in Furniture and Decor category
363 out of 1894 in Furniture and Decor category
Customer service
230 in category
311 in category
Staff
184 in category
300 in category
Product or Service Quality
253 in category
302 in category

According to consumer ratings and reviews, Rooms To Go ranks 97 points higher in the Furniture and Decor category than Kanes Furniture. People gave Rooms To Go 1.4 stars for Customer service criterion in Furniture and Decor category and it is 375 points higher than the worst rated brand in this category. At the same time, Kanes Furniture was rated 1.1 stars for Customer service criterion in this category and it is 294 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Rooms To Go has a higher rating than Kanes Furniture. Regarding Product or Service Quality criterion, consumers gave Rooms To Go 1.5 stars and it is 58% greater than other in category. Kanes Furniture however was rated 1.3 stars and it is 50% greater than other in category.

Rooms To Go and Kanes Furniture Rating Details

Customer service
1.4 (720 reviews)
1.1 (35 reviews)
Reviewer's quote

We contacted customer service and a tech came out to inspect. We were told that they could not repair the leather snd a replacement most likely would take place. He turned the chair upside down and around and looked at the console, made notes, told me that a determination would be done and we would...

Vicki H

...And provide horrible customer service. Destiny who is supposed to be in charge of customer provided no customer service. She has no idea of how to resolve issues or keep a customer happy...

Juanmiguel
Staff
2 (638 reviews)
1.5 (28 reviews)
Reviewer's quote

...Del iivery staff took picture ,wrote report. A staff called to ask if delivery went well. Told her wrong color...

Lenora D

Long story short we could not get any satisfaction. The showroom floor model hand 50% more quality than the one we took home. The chairs look alike but there was a big difference when you said in them.

PissedConsumer1708131
Product or Service Quality
1.5 (633 reviews)
1.3 (28 reviews)
Reviewer's quote

...We had multiple stains and called customer service. They were quite prompt at sending someone out to take pictures, but offered no business card or identification. He stated that treating the stains would lighten the areas and indicated replacement was in order...

Stalker

Service man came out and took pictures,said someone from Kane's will call me. Middle of May Destiny called and said they determined it was glue from the manufacturer, and they would have to order the middle section and have it delivered. I waited and Middle of June( one month) later, I called to...

Daniel a

Rooms To Go and Kanes Furniture Pros and Cons

Pros
  • Sales representative
  • Good price
  • Friendly sales person
  • Initial salesperson
  • Product
  • Manager handling the issue
Cons
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service
  • Misleading advertising
  • Bad customer service
  • Does not stand behind their defective product

Rooms To Go and Kanes Furniture Most Positive Reviews

Top rated reviews
5

Ordered a bedroom suite that we really needed soon. 2 weeks 2 days later a partial delivery was made and then I was told...

5

I purchased a kitchen set from Kane's (Savon) about 15 years ago. It was still in excellent condition, very sturdy when...

Rooms To Go and Kanes Furniture Most Critical Reviews

Lowest rated reviews
1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

1

Do not think that they stand behind their "quality so good it is guaranteed for life" warranty. The warranty has so...

Rooms To Go and Kanes Furniture Latest Reviews

Recent published reviews
1

We owned for over year and warranty is finished on the power recliner . We only use it occasionally when we visit our...

Read all 2255 reviews
1

I spent so much money at Kanes. I had an issue with 3 chairs about $80 a chair. Its not the money. Its the principle...

Read all 84 reviews

Rooms To Go and Kanes Furniture Products and Services

Most reviewed product and services
  • Rooms To Go Customer Care (168 reviews)
  • Rooms To Go Warranty (148 reviews)
  • Rooms To Go Repair (47 reviews)
  • Kanes Furniture Sofa (11 reviews)
  • Kanes Furniture Furniture Set (9 reviews)
  • Kanes Furniture Recliner (9 reviews)