PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kanes Furniture and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kanes Furniture
Rooms To Go

Kanes Furniture and Rooms To Go Overview

Total reviews
82
2240
Company responses
0
0
Issues resolved
0
15

Rooms To Go was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 2240 reviews. It is 2158 reviews more than Kanes Furniture received since Feb 21, 2012.

Kanes Furniture and Rooms To Go Consumer Ratings

Rank
361 out of 2130 in Furniture and Decor category
267 out of 2130 in Furniture and Decor category
Customer service
303 in category
225 in category
Reliability
192 in category
210 in category
Value for money
275 in category
246 in category

According to consumer ratings and reviews, Rooms To Go ranks 94 points higher in the Furniture and Decor category than Kanes Furniture. People gave Kanes Furniture 1.1 stars for Customer service criterion in Furniture and Decor category and it is 290 points higher than the worst rated brand in this category. At the same time, Rooms To Go was rated 1.4 stars for Customer service criterion in this category and it is 368 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Rooms To Go has a higher rating than Rooms To Go. Regarding Value for money criterion, consumers gave Kanes Furniture 1.6 stars and it is 54% greater than other in category. Rooms To Go however was rated 1.8 stars and it is 59% greater than other in category.

Kanes Furniture and Rooms To Go Rating Details

Customer service
1.1 (34 reviews)
1.4 (711 reviews)
Reviewer's quote

...I really thought you guys were reputable store and I will be contacting your Regional store to let them know this it's a shame people spend big money in your store not the first time I've bought furniture but it will be my last! Very angry customer and very unsatisfied!..

Maria M

5 years and after several calls parts came to my home, tech came by yesterday they order the wrong parts, customer service did not have an answer, I was also told that after this visit if the problem was not resolved that they will do a replacement well as of right now that's not taking place, I...

Ranesha
Reliability
1.4 (32 reviews)
1.4 (602 reviews)
Reviewer's quote

Long story short we could not get any satisfaction. The showroom floor model hand 50% more quality than the one we took home. The chairs look alike but there was a big difference when you said in them.

PissedConsumer1708131

They have the WORST customer service I have ever!!!!!!!!!!

PissedConsumer1725595
Value for money
1.6 (28 reviews)
1.8 (546 reviews)
Reviewer's quote

It came with roachs in night stand and dresserpoor

PissedConsumer1621365

We have a couch and two barrel chairs that have given us great distress. The couch sunk to the floor and our two barrel chairs are peeling leather off the back of the chairs. We are seniors and have no recourse. If you need furniture, don't ever ever buy from "Rooms to Go" if you want quality.And...

Clare H

Kanes Furniture and Rooms To Go Pros and Cons

Pros
  • Initial salesperson
  • Product
  • Manager handling the issue
  • Sales representative
  • Good price
  • Friendly sales person
Cons
  • Misleading advertising
  • Bad customer service
  • Does not stand behind their defective product
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Kanes Furniture and Rooms To Go Most Positive Reviews

Top rated reviews
5

I purchased a kitchen set from Kane's (Savon) about 15 years ago. It was still in excellent condition, very sturdy when...

5

Ordered a bedroom suite that we really needed soon. 2 weeks 2 days later a partial delivery was made and then I was told...

Kanes Furniture and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

Do not think that they stand behind their "quality so good it is guaranteed for life" warranty. The warranty has so...

1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

Kanes Furniture and Rooms To Go Latest Reviews

Recent published reviews

I purchased a recliner the left side of the arm started leaning called the store they sent over a msn who told me it’s...

Read all 82 reviews
1.9

We purchased a recliner. 3 years ago, a year and two months later the recliners not longer works, I call Rooms To Go...

Read all 2240 reviews

Kanes Furniture and Rooms To Go Products and Services

Most reviewed product and services
  • Kanes Furniture Sofa (11 reviews)
  • Kanes Furniture Recliner (9 reviews)
  • Kanes Furniture Furniture Set (8 reviews)
  • Rooms To Go Customer Care (168 reviews)
  • Rooms To Go Warranty (147 reviews)
  • Rooms To Go Repair (46 reviews)