PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kanes Furniture and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kanes Furniture
Rooms To Go

Kanes Furniture and Rooms To Go Overview

Total reviews 99 2405
Company responses 0 0
Issues resolved 0 16

Kanes Furniture and Rooms To Go Consumer Ratings

Rank
381 out of 1527 in Furniture and Decor category
298 out of 1527 in Furniture and Decor category
Customer service
285 in category
243 in category
Reliability
212 in category
229 in category
Value for money
271 in category
261 in category
Warranty
271 in category
205 in category

Kanes Furniture and Rooms To Go Rating Details

Customer service
1.3 (45 reviews)
1.4 (812 reviews)
Reviewer's quote

absoulutly I:y: I am one that believes when a person or persons does something good, or gives amazing customer service, I believe it should be expressed. I am writing about my experience with your Kanes Store in Melbourne, Florida. My sales person was David Poydence...

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...I reached out to customer service by email and phone on August 31st and September 3rd with no course of action. I was told by phone someone would reach out in 3 days. Never occurred...

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Reliability
1.4 (44 reviews)
1.4 (682 reviews)
Reviewer's quote

Horrible, lying, rude!!!Order canceled!Review left!

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Bed frame started falling about which impacted the box spring causing it to break due to lack of support. The company sent someone out last year, he supposedly fixed it, but I'm right back to square one but now it's worst!

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Value for money
1.7 (38 reviews)
1.8 (629 reviews)
Reviewer's quote

...All you care is about the money. Same with this company. I will never buy anything from you and will let others know based on my experience not to do business with Kane's Furniture...

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Waste of my time and money because now I have got to go out and buy a box spring for my bed because of the scam Rooms To Go is promoting. I have to say that Rooms To Go has gone down when it comes to standing by their word on warranty and customer satisfaction. I can't wait to be finish with them...

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Warranty
1.3 (37 reviews)
1.5 (593 reviews)
Reviewer's quote

The salesman offered me 7 years warranty and I asked him will it cover the crack and peeling he said no however it shouldn't have that problem because it's made of polyester. When I noticed it peeling I contact the Clearwater store where I purchased it. I asked for manager she told me there's...

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They said my warranty was up and I said I expect when I pay $900 for a couch it should last for more than three years. They agreed and offered me $250 discount towards buying more furniture from them. I reminded them of the two leather recliners I bought around the same time they had to replace...

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Kanes Furniture and Rooms To Go Pros and Cons

Pros
  • Initial salesperson
  • Product
  • Good quality
  • Sales representative
  • Good price
  • Selection
Cons
  • Bad customer service
  • Totally dissatisfied
  • Misleading advertising
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Kanes Furniture and Rooms To Go Most Positive Reviews

Top rated reviews
5

I purchased a kitchen set from Kane's (Savon) about 15 years ago. It was still in excellent condition, very sturdy when...

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5

We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs...

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5

absoulutly ILike I am one that believes when a person or persons does something good, or gives amazing customer service,...

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5

I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....

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Kanes Furniture and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

Do not think that they stand behind their "quality so good it is guaranteed for life" warranty. The warranty has so...

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1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

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1

I brought leather sectional with the so- called lifetime guarantee and it's not worth paper written. The store staff...

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1

they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...

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Kanes Furniture and Rooms To Go Latest Reviews

Recent published reviews
1.5

Horrible, lying, rude!!!
Order canceled!
Review left!

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2.1

Bed frame started falling about which impacted the box spring causing it to break due to lack of support. The company...

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No votes

Dont answer the phone. I have not been able to speak with them in reference of an online order. Service is terrible

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1

I purchased a 2 pieces of furniture (2 months ago). They told me there would be a delay in shipping. NOW THEY TELL ME...

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Kanes Furniture and Rooms To Go Products and Services

Most reviewed product and services
  • Kanes Furniture Sofa (12 reviews)
  • Kanes Furniture Furniture Set (10 reviews)
  • Kanes Furniture Recliner (9 reviews)
  • Rooms To Go Customer Care (175 reviews)
  • Rooms To Go Warranty (152 reviews)
  • Rooms To Go Repair (47 reviews)